Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this shipping app for its user-friendly interface, competitive rates, and top-notch customer service. It integrates smoothly with Shopify, automating shipping and providing live carrier rates, which helps reduce costs and boost customer satisfaction. It's particularly beneficial for small businesses, offering affordable and efficient shipping options. The customer service is highly praised, with representatives being responsive and helpful. The app is also appreciated for its easy integration, transparent cost breakdowns, and ability to handle issues with missing shipments.

October 5, 2017

I love this app, it makes shipping very very easy. It shows you all the comparable rates with different shipping companies & you can choose the best one suitable for you and your customer. 10/10

Rustydesign
Canada
29 days using the app
October 29, 2020

WOW! Seriously some amazing shipping rates, we never thought we could offer services like FedEx at affordable rates to our customers. The interface is very user friendly and customer service has been fantastic!

Tea At The White House
Canada
27 days using the app
Freightcom replied May 26, 2021

Thank you so much for this incredible review! We're very pleased we can help you get access to trusted carriers at affordable rates. Our support & development teams are thrilled with this feedback too. Thanks again!

Edited June 10, 2020

Love it! Easy integration with my shop and has allowed me to ship to my customers waaaay faster and cheaper than with my previous shipper. Would love some extra finessing of the email design but overall really useful for small businesses especially during pandemic times when many shippers are super backed up and slow. Would recommend!

Strut Jewelry
Canada
16 days using the app
April 15, 2020

First week in with using this product, and we are extremely satsfied with the product, and with the customer service. A+ all around for a small business

It's Not Smoke Online Vape Shop
Canada
13 days using the app
October 29, 2020

Just switched over to ClickShip currently getting better rates than my previous shipping company ! Haven't had any issues with shipping and pick up.

TheBlvckMarket
Canada
7 days using the app
Freightcom replied October 15, 2021

Thanks so much for the review. We're pleased that you've made the switch over to ClickShip and that it's benefited your business. Happy shipping!

August 11, 2020

I stumbled upon this app by pure luck, it is the best shipping app for canadians. Their prices are unbeatable, trust me I have tried finding better pricing, no other companies came close. I also spoke to their agent and customer service is fantastic. I RECOMMEND++++

B.BabyCo
Canada
5 days using the app
Freightcom replied October 15, 2021

Thanks for the review. We're glad that you were lucky enough to find our app and that you found it to be so helpful. We appreciate all the kind words and for recommending ClickShip to others. Happy shipping!

January 5, 2018

Excellent App! Every app claims to give shipping discounts, but this really does.
. Orders are super easy to fulfill and the support is fabulous.

Littlecanadians
Canada
4 days using the app
Edited February 20, 2019

I had an issue that left me pretty angry. The owner called immediately when he found out. It's obvious he cares about his business and his customers.

The Handsome Grouse Soap Co.
Canada
3 days using the app
May 1, 2020

I ship some products, that are flat and can go in a bubble mailer, and others which need to ship in a box. Boxes are heavier than bubble mailers, so I need an app with a little bit of intelligence to get accurate shipping rates, or I will lose money on boxed orders.

I have used other apps, and while they do work, the ones I tried did not all integrate well with Shopify, so I had to copy-n-paste all the shipping information onto the carrier's website, which was a hassle. Those apps were also pretty expensive.

ClickShip is free (yes! really!) and integrates smoothly with Shopify and FreightCom (the shipping backend). It automatically imports your products, so all you have to do is to set up the product dimensions (hint: export the product list from ClickShip, edit the Excel sheet, import) and set up your box dimensions.

Do note that ClickShip requires support for third party shipping rate apps/providers enabled with Shopify. If you pay annually (or longer terms), this is included for free. All you have to do is to write Shopify Support to have it enabled. If you're on a monthly plan, you may be able to get this feature for an additional fee (ask Shopify!).

With this app I can now offer my customers discounted rates for FedEx, UPS, DHL, and others. I have ~40 products and it took me maybe 2-3 hours to get everything running to my satisfaction. Their customer support is there for you should you need help (someone responded to my chat within a few minutes).
I have my stores set up to serve Canada Post rates directly from Canada Post (I have a commercial account with them) and FedEx/UPS rates via ClickShip. It works for me.

I think ClickShip/FreightCom could support metric dimensions and weights better. Metric dimensions are supported, but the system defaults to US units, so a few extra clicks are needed for the conversion in the shipping process. It's not a big deal. Just a small annoyance that could easily be solved in software.

I shipped my first UPS package this morning. I think it took, maybe, 3-4 mouse clicks from login to shipping label. And the actual price charged was the rate quoted to my customer.

I like it!

Neurochrome
Canada
1 day using the app
June 10, 2020

ClickShip is a small business game-changer! Their shipping rates are the best I've ever seen. Christine is my account manager, and she is super helpful. To be honest, at first, I thought there must have been a catch because it seemed too good to be true. But it really is this great! Highly recommend.

Scrub Inspired
Canada