Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this shipping app for its user-friendly interface, competitive rates, and top-notch customer service. It integrates smoothly with Shopify, automating shipping and providing live carrier rates, which helps reduce costs and boost customer satisfaction. It's particularly beneficial for small businesses, offering affordable and efficient shipping options. The customer service is highly praised, with representatives being responsive and helpful. The app is also appreciated for its easy integration, transparent cost breakdowns, and ability to handle issues with missing shipments.

February 1, 2022

This app has improved our shipping costs to the customers 100%. To be able to have LTL loads with live cost is amazing. It has shown to improve our abandon carts as well. I highly recommend this app.

Dotmar Fitness
Canada
Over 1 year using the app
March 16, 2021

Click ship has helped me streamline my shipping process! I was nervous to switch over, but Maythum, my account rep, has been super helpful whenever I have questions or concerns. I’m grateful to have support when I need it for my small business. I’ve also saved lots of money from my former shipping options!

Modern Thrift Collective
Canada
Over 1 year using the app
Freightcom replied May 18, 2021

Thank you for this wonderful review! We're delighted to learn that your small business is taking full advantage of the savings we provide since switching over and that our support team has been helpful in setting you up for success with the platform. We appreciate the support!

Edited July 5, 2021

We have some bugs with the app and printing manifests, but overall by far the best shipping app I have tried in the past years! I give it 5 stars also because the customer service is very good

BKIND
Canada
Over 1 year using the app
Freightcom replied October 14, 2021

Thanks for the review. We're sorry to learn that you've run into a few bugs, but delighted that our support team was able to provide adequate support. Thanks again for the review. Happy shipping!

November 10, 2017

Great app, excellent rates. UPS prices are excellent. Automatically provides tracking numbers to the customer saving time.

Cheap Lash
Canada
About 1 year using the app
January 19, 2018

I had been using Netparcel for shipping since I started my store in 2016, but switched to Freightcom a few months ago and have been very impressed. First of all, the shipping rates are lower, which saves my customers money. Secondly, the app is far superior and better integrated with Shopify, so it's easier to use. The app has an intelligent box selection algorithm that prices the shipping cost much more accurately since it uses both dimensions and weight (Netparcel only uses weight). It also knows when more than one box is needed. Lastly, I find the customer support to be far superior...something that's often overlooked.

Highly recommended!

Protectify
Canada
About 1 year using the app
Edited December 7, 2018

The Freightcom app has been a great fit for us; and they offer good service and support.
Setup was straight forward. Products setup as variants are managed correctly for shipping (weight and dimensions). We selected the mix of carriers that works for us -- and we can add or remove a carrier at any time. Our customers appreciate having a choice of carrier because they know which is the preferred carrier in their area.
With a few small adjustments regarding the dimensions of our products, the app's algorithm calculates and pre-selects the proper/best/effective case size for packing the items of any given order -- which is important in correctly calculating shipping costs.
Freightcom's app is definitely an ingredient to our success. Thank you, Freightcom!

Grant’s Bakery
Canada
About 1 year using the app
October 28, 2020

This app makes shipping to my customers smooth, not to mention the money my customers save by using freightcom versus Canada post.

Tyeyourkicks
Canada
About 1 year using the app
Freightcom replied October 15, 2021

Thanks so much for the review. We love helping businesses like your pass on the savings on shipping to their customers. Happy shipping!

October 17, 2017

I'm so glad their app exists through Shopify. I've been using it since launching our store and this is the BEST way for me to send packages to our customers around North America. It simplifies our daily tasks, with extremely competitive rates while allowing us to do so much more in lesser time. Thank you Freightcom!

Unlockr Corp
Canada
About 1 year using the app
September 6, 2021

I have been using Freightcom for over a year now, and it has completely changed my business for the better! I dont have to wait at long line ups at the post office anymore, guessing what shipping fees to charge my clients. When I am stuck, which is always at night when I can work, Mays is ALWAYS there to help me! I am so thankful he reached out to me way back when to help me run my business better -- total game changer! thank you!

GlitterGlammCrafts Apparel & Co.
Canada
About 1 year using the app
Freightcom replied October 14, 2021

Thank you for the review. We're delighted to learn that you've had a positive experience with our app and that it's helped change your business for the better! We hope you continue to enjoy all the benefits of ClickShip. Happy shipping!

June 22, 2020

Demo Call with Daniel showed me all arround the app and now I deleted shippo and am using ClickShip!

RoadThrifts
Canada
About 1 year using the app