Frequently Bought Together

Frequently Bought Together

Reviews (2,445)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and increasing Average Order Value (AOV) through its smart recommendation engine that effectively suggests relevant products and highlights lesser-seen items. It is easy to install and integrates seamlessly with Shopify themes, supporting large product volumes and traffic without sacrificing speed or reliability. Features like bundle discounts and the ability to manually adjust product bundles are particularly valued. Exceptional customer support is consistently praised for being quick, effective, and customizable.

November 13, 2024

Support is surprisingly good. App functions perfectly and is credited with 100k + revenue over the past 12 months. Support team fixed my problems before I could even hit send on the email. Unreal.

Roots Apothecary
United States
Over 4 years using the app
October 1, 2024

Excellent service. Deepika was quite helpful and took care of my prob in a zap. Thanks!

MilitaryKart
United States
Over 2 years using the app
September 20, 2024

This is a very good app. We are happy with it.

Eardopes
Netherlands
About 2 years using the app
September 9, 2024

las ventas que indican son falsas se realizo un estudio y las ventas de los cuales dicen es totalmente falso.

ATOGOB GROUP
Colombia
Over 1 year using the app
Code Black Belt replied September 10, 2024

Hello Atogob Group Team,

We appreciate your feedback and we are very sorry to hear that you are not satisfied with our app.

However, please allow us to explain how the statistical data of our app are gathered.

Our app's statistical data are gathered through javascript calls to our servers and our only purpose for this small portion of the app is to measure the app's performance to discover trends or to compare its performance on your store with previous periods.

Our app statistics only display inferred statistical values which is why they should not be taken as exact values as they may include orders that were later on canceled and other factors. Order modifications are not taken into account, as they may include taxes and the amounts displayed do not include discounts or shipping costs. That is why we highly suggest giving some considerable allowance in your report for these situations where we have no control.

However, you can still rely on the data as these are real data coming from your store. For the actual products sold using the app, you can actually gather this information if you have conversion tracking enabled on the app tracking preferences.

With conversion tracking, the app adds a Shopify cart attribute that can be used for app auditing and will appear on your Shopify order details page so you can know exactly which purchased products were added by the app.

Since you have never reached out to our Support Team, there isn't any chance we could have explained it to you or addressed any concerns you may have with the statistical data you have gathered against what our app has provided.

We would love to explain everything to you in detail if you can reach back to us or respond to any of our emails. Feel free to send us a new email at support@codeblackbelt.com.

We can also jump on a call and address all your concerns over the phone. Just provide us with your contact number and your preferred date and time.

We have a team available 24/7 dedicated to helping you.

We wish you all the best and we hope to hear from you soon!

Best Regards,
Code Black Belt's Support Team

October 23, 2024

Helpful but misses the ability to duplicate bundles to other products

Vamos Gear Sporting Goods
Egypt
5 months using the app
August 19, 2024

bien

blends and tea
Chile
Over 3 years using the app
October 27, 2024

Amazing app and customer service is incredible. They help you right away with anything that usually takes other apps weeks. Amazing, definitely recommend.

ShapeWaist
United States
About 1 month using the app
October 5, 2024

I think I will quote my own reply to the support provided by Luisa:

Luisa, Thank you for your support, that was SOOOOO FAST!!! Great support.

I had hardly pressed the send button, when I had a reply back and the issue had been fixed!

Really impressed by the support provided,

Thank you

Deep Sea Prints
United Kingdom
About 2 months using the app
August 5, 2024

Excellent customer service!
Instant chat service with a live HUMAN who can assist you in real-time.
Highly recommend - Thank you for your help Carlos!

Miss Jacobs Little Learners
Australia
Over 2 years using the app
August 28, 2024

I don't know if I would recommend this app. The concept is great but the products it is putting together on my page don't make any sense. Like baby products with kitchen or beauty products, that do not go together. It must be able to match the same product line together to make it awesome for the customer.

Life! How Does That Taste!!!
United States
4 months using the app
Code Black Belt replied August 29, 2024

Hello, thank you for installing our app!

We have checked your current configuration and as we have also explained in our email to you, you can achieve your desired bundle combination and have full control over the product recommendations.

Apart from relying on the app's capability to automatically generate recommendations for you (automatic - if you have previous sales history and random - for products with no sales history yet), you can configure manual recommendations which will allow you to assign your desired products and have full control over your bundle combination.

Please feel free to check the types of recommendations our app offers: https://docs.codeblackbelt.com/article/919-what-type-of-recommendations-does-frequently-bought-together-support

We will be happy to discuss this further with you and of course assist you every step of the way, just let us know if you prefer to do it over the phone, via a Zoom call, or through email, just respond to any of our emails or send us a new one at support@codeblackbelt.com.

Your satisfaction is our highest priority and we are eager to make this experience a much more positive one.

Looking forward to hearing back from you again.

Have a great day!