Frequently Bought Together CBB

Hello Elixir Health & Wellbeing Team,

Thank you for your feedback—I’m sorry to hear that the app didn’t work as expected on your end.

The spike in bot activity you mentioned isn’t something we typically see, so it would be really helpful to understand how that was measured on your end. If you’re able to share the reports, tools, or any specific observations, we'd be more than happy to investigate further.

Since the app has already been removed, we weren’t able to review how it was behaving on your store or check if any configuration adjustments could have improved the results.

We’ve also checked our previous chat and email history and didn’t find any concerns raised by your team during that time, so we’re really hoping to get the chance to work on this with you directly and better understand what may have led to the experience you had.

Our team has been trying to reach out to you to closely assist with this matter, so please feel free to reply to any of our emails anytime or contact us directly at support@codeblackbelt.com.

We’re available 24/7 via email or chat, and if you’d prefer to discuss this over a phone call, just let us know—we’ll be happy to accommodate you in whatever way works best.

Geniunely hoping to hear from you soon!

Warm Regards,
Code Black Belts Support Team

Hi Believe Inspire Beauty Team,

Thank you for the feedback and we appreciate you sharing your experience with our app. We take feedback seriously and we are committed to resolving any issues you may have.

We have a Team dedicated to assisting you with the app setup or its configuration. Just so you'd know we can be reached via chat or email and we can even arrange a call or meeting should you need assistance with anything.

I'm afraid we did not find any history or conversation that you have reached out to our Support Team. We would have loved to assist you and guide you every step of the way, making sure you have a seamless experience with our app.

By the way, I've noticed that you have the app currently disabled from your theme/store so if you are wondering why the app widget isn't displaying on your product pages, this is the reason behind it. If you want to see the app in action, feel free to enable it on your currently published theme.

You can do that by going to Online Store > Themes > Customize > from App Embeds looking for Frequently Bought Together and enabling it: https://bitly.cx/hF0gb

I hope you can respond to any of our emails or if you find the need to discuss this over the phone, just provide us with the best number to reach you and a preferred date and time and we will make sure to accommodate your request.

We look forward to hearing from you and we hope you've had an amazing day!

Take care and hope to connect with you soon!

Code Black Belt's Support Team

Hi Zibra Perfume Closet Team,

Thank you for taking the time to share your feedback. We truly appreciate it, and we’d love the opportunity to make things right.

It sounds like you ran into some difficulties while setting up the app, particularly with product recommendations and creating bundles. We understand that getting everything configured properly can take some time, and it’s certainly not the experience we want you to have.

We’d be happy to help in whichever way is easiest for you — whether that’s a guided walkthrough, a quick call with our team, or even helping configure the bundles and recommendations directly for you. Our goal is simply to make sure everything is set up properly and works the way you need it to.

Please feel free to reply to any of our emails, or reach out to us directly at support@codeblackbelt.com. We’d genuinely appreciate the chance to assist and hopefully turn your experience around.

We look forward to hearing from you.

Best,
Code Black Belt Support Team