Frequently Bought Together CBB

Hi Lakora Home Team,

We appreciate sharing your feedback and we are very sorry to hear about what happened.

There was a server outage that lasted for 20 minutes and we did our best to get everything back up and running as soon as possible.

You reached out to us at the time, and we immediately advised of the situation. When our servers were back up and running - we reached out to you to let you know that the issue had been resolved, however, we never got any response.

We aim to provide the best possible support to our valued customers and turn this experience around so we hope you can respond to any of our emails so we can sort this out.

We understand how important our app is to your store, in fact, looking at the app's statistics it is doing very well in helping with your sales conversion and this is something we want to continue helping you out with through our app.

Hoping to connect with you soon! Advanced happy holidays and I hope you have an amazing day!

Code Black Belt's Support Team

Hi Brown Living Team,

Thank you for sharing your feedback. We're genuinely sorry to hear that you’ve had issues with our app, and we truly appreciate the opportunity to address your concerns.

You mentioned that the app hasn't been working on your store for the past four months. However, we couldn't locate any prior email or chat communication regarding this issue, so we wanted to reach out and clarify the situation.

Our records indicate that there have been sales generated from our app during this period, which suggests that the app is in fact functioning properly on your store. It’s possible that there may have been some confusion with another app, or perhaps a different issue at play.

We’ve made several attempts to contact you, as we’re eager to discuss this matter further. We’re committed to assisting you with any concerns, and we would love to resolve this promptly. If you have any questions or if something specific needs attention, please don't hesitate to reply to this email or reach us directly at support@codeblackbelt.com.

Our team is available almost 24/7 via email and chat, dedicated to providing the support you need. If you prefer to discuss this over the phone, we’re happy to arrange a call at your convenience.

Looking forward to hearing from you soon!

Best regards,
The Code Black Belt Support Team

Hello Rosita Amaranthe Team,

We appreciate your feedback regarding our Frequently Bought Together app, however, we can see that you have been using our app and it has been enabled on your store: http://bit.ly/4gTToy7 - we can see it working properly as well.

Is it possible that you may have confused us with another app?

Anyway - we are more than happy to assist you with any concerns you may have, so feel free to respond to any of our emails or email us directly at support@codeblackbelt.com

We have support available 24/7 and we are here to help you in any way we can.

Thank you and I hope you are enjoying the holidays!

Hoping to connect with you soon.

Code Black Belt's Support Team

Hello CompassNature Team,

We are sorry to hear that you are not happy with our Frequently Bought Together app.

Please, let me say that we have reached out directly to you to rectify any issues and to provide you with clarification and assistance with the app configuration.

Looking at your current configuration, we can see that you have the app disabled on most of your products and for the product where the app is displayed, the discount is being applied as expected (https://sendspark.com/share/6d3kdxah8mxlazvajltyi9wq120g3q4q).

We are available on chat and email and we even helped you with your previous requests on both, via email and chat. The only instance you may not get someone via chat is if available agents are busy, otherwise, we can be reached via email and we do respond with urgency.

We can also arrange a phone call if you prefer to speak on the phone, just let us know whichever you like and we will do our best to assist you.

Please feel free to respond to one of our emails anytime to further assist you with your concerns, making sure that you are happy with the app and that all your needs are addressed.

Yours sincerely,

Code Black Belt's Support Team

Hello Atogob Group Team,

We appreciate your feedback and we are very sorry to hear that you are not satisfied with our app.

However, please allow us to explain how the statistical data of our app are gathered.

Our app's statistical data are gathered through javascript calls to our servers and our only purpose for this small portion of the app is to measure the app's performance to discover trends or to compare its performance on your store with previous periods.

Our app statistics only display inferred statistical values which is why they should not be taken as exact values as they may include orders that were later on canceled and other factors. Order modifications are not taken into account, as they may include taxes and the amounts displayed do not include discounts or shipping costs. That is why we highly suggest giving some considerable allowance in your report for these situations where we have no control.

However, you can still rely on the data as these are real data coming from your store. For the actual products sold using the app, you can actually gather this information if you have conversion tracking enabled on the app tracking preferences.

With conversion tracking, the app adds a Shopify cart attribute that can be used for app auditing and will appear on your Shopify order details page so you can know exactly which purchased products were added by the app.

Since you have never reached out to our Support Team, there isn't any chance we could have explained it to you or addressed any concerns you may have with the statistical data you have gathered against what our app has provided.

We would love to explain everything to you in detail if you can reach back to us or respond to any of our emails. Feel free to send us a new email at support@codeblackbelt.com.

We can also jump on a call and address all your concerns over the phone. Just provide us with your contact number and your preferred date and time.

We have a team available 24/7 dedicated to helping you.

We wish you all the best and we hope to hear from you soon!

Best Regards,
Code Black Belt's Support Team

We are sorry you are not happy with our app.

However, I see that it is helping quite a lot with the conversion in your store, as you can see in the 'Stats' section.

About the app placement, you can place it wherever you want with just one click on the 'Widget location' section.

Our support team is available 24/7 to assist you with the app configuration, you only have to drop us an email.

[Note: the feature that allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

Merchant wanted to install the app in their 3 stores and wrote this review to say so. We received no email from the merchant, only this review. All 3 installations were incomplete and we wrote to the merchant advising them how to install the app in their stores by accepting the charge for the trial period. Merchant finally installed the app on their stores.

We have written to the merchant on many occasions to kindly remove this unjustified review as it is not a reflection of our apps or service, merely the fact that they did not install the app properly.

Merchant promised to remove review, but despite many attempts to reach out, the review remains.

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

Our team checked the app and it had been running perfectly in the store and reached out to the merchant on many occasions via email to ask for more information regarding this incoherent review and the possibility of having it removed, but with no response.

Hello,

We see the app displaying nicely and working good in your store, you can see a video recording of it at https://youtu.be/rGGr3amu4ng

Do you want to configure it differently? We're here to help, just tell us what you want to change and we will tune it for you as soon as possible.

We're looking forward to your response.

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

Unfortunately, the merchant was having trouble configuring manual recommendations in their admin page.

Our team offered explanation and assistance throughout our correspondence. However, we do not have access to a merchant's admin page (only our app preferences) and would have been happy to help and show how to configure recommendations, but the app was subsequently uninstalled.

We reached out to the merchant inviting them to reinstall the app so we could show how it works and its true potential and functionality, if configured properly, and offered to speak via telephone to help as a gesture of goodwill, but unfortunately we received no reply.