Frequently Bought Together

Frequently Bought Together

Reviews (2,444)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
    2.3K
  • 5% of ratings are 4 stars
    112
  • 1% of ratings are 3 stars
    16
  • 0% of ratings are 2 stars
    2
  • 1% of ratings are 1 stars
    14
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and increasing Average Order Value (AOV) through its smart recommendation engine that effectively suggests relevant products and highlights lesser-seen items. It is easy to install and integrates seamlessly with Shopify themes, supporting large product volumes and traffic without sacrificing speed or reliability. Features like bundle discounts and the ability to manually adjust product bundles are particularly valued. Exceptional customer support is consistently praised for being quick, effective, and customizable.

June 12, 2019

They show external ads on your shopify store, this creates issues and also brings uncertainty to potential customers

Chainhype
United Kingdom
About 1 hour using the app
Code Black Belt replied June 13, 2019

This review must be written in error or for another app as our app has never shown external ads.
Our app code is comprised of only the app widget and nothing more.

You can see a video recording of the app working nicely in your store at https://youtu.be/M5-2YoOVElQ

Edited September 18, 2018

This app has some great features, but there are some bugs.....when attempting to add a discount for bundling, it never worked. I even tried to reinstall the app several times and the same thing kept happening, it actually annoyed the hell out of me. I just uninstalled it and will find a better 'Frequently Bought Together' app on Shopify app store that meets my needs and provides ease of use. Never even received my refund back after they told the Shopify team they would refund me back my money!

Herbal Healing Nation
United States
39 minutes using the app
Code Black Belt replied March 25, 2019

[Note: the feature which allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]

The app was installed for approximately 30 minutes and installed and uninstalled various times during those 30 minutes.

Unfortunately, we did not receive any email for support to try and help. We tried to reach out on various occasions via email, but received no reply and tried to call the merchant too in good faith and left messages, but no answer. In addition, we had not received any request for a refund of any kind.

Regarding the app, the merchant could not see if the app was effective or not in such a small period of time. Secondly, our app does not modify the store configuration or template and when adding a discount for a bundle, this would have to be configured through their Shopify admin page.

We would have been more than happy to shed more light and assist on what happened if the merchant had given us details on why they thought that our app had a supposed bug, but we are 100% positive that it was not due to our app.

May 26, 2022

I uninstalled the app and it's still showing Frequently Bought Together products on my product page.

Miahma
Brazil
8 minutes using the app
Code Black Belt replied May 28, 2022

We have checked that the app was properly uninstalled and it is not displayed in your store any more.

What you saw probably was your browser cache, that hosts the page for a few minutes.

We are sorry for the confusion, please get back to us if you have any further questions.

We wish you the best for your business.

October 21, 2024

Mithai and More
India
Over 2 years using the app
Code Black Belt replied October 22, 2024

Hello Mithai and More Team,

We are very sorry that you are not happy with our app.

We have tested the app in your store and we can see the app is working fine: https://vioo.cc/v/320MN

Since you were having issues with the app preferences on your Shopify admin, our Team has been diligently providing assistance to you. However, we have not received a response from the last email conversation.

Our Team has consistently reached out to you to help you with any issues you are experiencing with the app, and we would appreciate it if you could respond to us.

Our goal is to provide value to every customer and it’s disheartening to learn that you didn’t have a positive experience. We want to make it up to you and make sure that you would be able to use the app to its full potential.

Kindly respond to any of our emails or send us a new one at support@codeblackbelt.com.

We have a team available 24/7 to respond to you and we assure you, that you are our highest priority.

Hope to hear back from you soon and may you have a great day!

Code Black Belt's Support Team

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