The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
FUGU helps us complete more orders while protecting us from chargebacks, hoping to get more customers
We have been so busy manually verifying orders before shipment, having FUGU working for us freed our logistics staff to actually do their job
FUGU helps us validate suspicious transactions and increase our conversion rate. We subscribed to their early adopters plan and consult their risk experts when dealing with suspicious high value orders.
A great application saves us all the tedious work of verifying transactions. The installation went smoothly and the customer service attitude was very good. I hope you can maintain this state and build a truly reliable business!
Highly recommended! Fugu helped me reduce fraudulent transactions to zero! Excellent customer service. Thanks you team.
My Urban One
The customer service of the app is really amazing. I downloaded the app and I was confused at first, but they helped me understand everything. I highly recommend!
Had so many charge backs in the past and learnt the hard way how to minimize risks. But this is no where an easy job. With this app now I feel more secure with the most applicable system on internet for monitoring and validating payments and recording the required documents. The team behind of this app is super nice, seem confident and capable, ready to support.
Before I used that app, I lost A LOT of money on cases in Stripe. Once I have started to use the app, I haven't lost even 1 case!!!
99% of the cases that I have were on high order values and with the help of FUGU, I have created rules that if an order is above $250 then, the app will send an SMS+Email to the customer for signature. When customers didn't signed, I knew that the order might be a fraud and I tried calling the customers. Customers who haven't answered their phone, I knew that they are fraud. Also, I really liked their customer service!
Everything For 420
FUGU is a really great app. Easy to onboard and use, saved us thousands of $$ replacing manual reviews, fighting and winning chargebacks, and saving lost transactions. Seamless integration and an intuitive dashboard make this an extremely valuable extension of the Shopify platform.