Overall rating Based on 61 reviews
Four and a half years later, and we are still committed to our relationship with Fulfillrite. Over the years, I continue to be impressed by how easy they are to work with, how smart they are, and how responsive they are. The app has improved over the years, and it seems like every time I think, “It would be nice if the app did this,” within a short period of time, even without me requesting it, the app ends up doing the thing I wish it did. It’s often updated before I even realized I needed that update in my life. While the app design is very simple, it is so robust and provides me with reports I want, the ability to check shipping prices easily, and they are now working on a beta to link their shipping prices to Shopify… genius! Joe is super kind, helpful, and responsive. I couldn’t ask for a better partner!
Original review from November 2014:
Fulfillrite does an amazing job at everything. During our initial contact, we had great service as they helped us understand how the app would work, and also how we can use it for our Kickstarter campaigns. We had many calls and emails back and forth, and I was so impressed that they had thought of EVERY detail. There was no question I could throw at them that they didn't have a solid response to. This was impressive, and I was getting hooked. Then we took the leap and started to use them. The app is amazing as it does all the work for you. Orders from Shopify show up quickly over in my Fulfillrite account. And Fulfillrite's website is just amazing. I can import orders, add orders manually, or the orders are automatically there from Shopify. And then the Shopify orders get marked as fulfilled, and emails are sent out immediately to my customers. And I can track progress on every order, and the data is practically real time. The team ships out my orders so quickly, I'm certain that my customers are impressed and pleased. I certainly am, and I'm so glad we found them.
Great services indeed. Joe and Sol are really helpful and responsive. Shipping is very fast as well. If you are are selling over 75 orders a month, this is the perfect fulfillment company for you. Even if you are a beginner seller, they are willing to work with you on the fees. Amazing customer services!
The customer service at Fulfillrite is outstanding, Joe and his team are able to respond to queries in less than 24 hours!
The web portal is extremely easy to use, easy to navigate and the process to ship your inventory to shipping to customers is second to none.
I am due to start my journey with Fulfillrite very soon and I cant wait! Anybody that is looking for fulfilment services, I can honestly recommend Fulfillrite - they truly are a breath of fresh air and you will not get this service anywhere else.
FulfillRite web portal is easy to use and everything is working great. We are a Canadian company and this service allows us to ship USA orders in 2 or 3 business days for half the price of Canada Post. It's faster, cheaper, and everything is tracked. It also allows us to ship Canadian orders by ourselves using another fulfillment company. It is a very flexible solution and service is great too, thanks to Charlie and Joe. Web portal is not fully mobile optimized but it's working ok on my iphone. I installed Shopify app and a bookmark to Fulfillrite web portal on my iphone and business is fully portable and automated. It's definitely a great addition to our business.
The only downside is that they don't have a warehouse in Canada. For Canadian and UK fulfillment we use Shipwire. We clearly see the difference between the 2 services.
Communication: Fulfillrite will answer any question same day. With Shipwire you often have to wait 3 days, it's never the same person who answers, you constantly have to re-explain the issue.
Time to process incoming inventory: With Fulfillrite my stock is ready to ship same day. Sometimes I even receive the notice before my transporter mark the shipment as delivered. It is fast! and you can start selling right away. With Shipwire I always have to wait as long as 6 to 7 days after delivery for my inventory to be available to ship. It's way too long, how don't even understand how they can be so slow.
Shipping price: Fulfillrite pass on their great rates, it's cheaper to ship with them. Shipwire markup on shipping price. For the same shipment to California USA using USPS Priority Fulfillrite will rate shipping at 6.51 USD, while Shipwire will cost you $9.97 + 1.50 (expended carrier). For the same box, Fulfillrite will cost 0.30 and Shipwire 0.46. All those fees add up quickly. Shipwire will even charge you for a recycled box from another company where they don't even remove labels... it looks so unprofessional.
Fulfillrite will make sure they never ship a damage product. You can talk to them about any issue and they will quickly adapt. At Shipwire they open boxes and leave them open, you have dust all over your product. They clearly damage our products but ship them anyway.
Managing lots simply:
Fulfillrite simply manage lot, first in first out. For a cosmetics company it's a must and they do this without any fuss. At Shipwire they say they manage lots but actually they don't. I discover this when I tried to ship myself some inventory. They shipped newest products first and the old one were left on the shelf. I got left with expired products and thousands of dollars of loss.
It's just too bad Fulfillrite is not available in Canada and UK. I would be your first client!
Everything you need in one place. These guys are doing it all, always providing great service and competitive prices. We went from shipping 40/mo to 2000/mo and they are really helping us grow
Amazing app! Makes running an ecom business so easy! Packaging and shipping is almost instant and my customers are always happy at how quickly their products arrive. Seamless shopify integration that makes setting up your store so easy. The support team is always quick to respond and fix any issues you have. This is a must for every ecom business to help take your business to the next level!!! Thanks guys!
Tapplock The Smart Padlock
Great customer support! Quick with all the response to my question and very efficient with order fulfillment.
I am totally satisfied with Fulfillrite! I'm a very detail oriented person so I tend to ask many many questions. Luckily Joe was able to alleviate all of my concerns and helped me from start to finish to get my inventory prepped and ready to go to Fulfillrite. I am coming from Amazon FBA and let me tell you that the customer service at Fulfillrite is top-notch! It's a breath of fresh air to talk to someone that isn't outsourced. I had a terrible time with Amazon Seller support as a seller. I really love the personalized customer service that Fulfillrite provides compared to its competitors. Totally recommend them!
My experience with Fulfillrite has been nothing but amazing!
I switched over from Shipwire which was a complete nightmare to working with Joe at Fulfillrite and have things actually run smoothly, Its honestly been a breath of fresh air, my orders ship out like clock work on time every time leaving me and my customers happy. I would absolutely recommend Fulfillrite to others without a doubt.
Starting a business requiring trust and faith in a new partner is no small task - and you can find no better partner than Fulfillrite. Like you, I read the reviews and wondered if it were possible for a company to actually live up to the hype - and I can honestly, wholeheartedly and unreservedly state YES. Joe and his team were instrumental in helping us get hundreds of units shipped - not over time, not in a matter of weeks but literally in a matter of hours.
From the first notification that our pallet of product had arrived to the shipping notifications with tracking going out to our customers was lightning fast. Our customers are thrilled and excited to see this kind of fast turnaround - and our brand has only been strengthened by this relationship. We're looking forward to a continued partnership and encourage you to similarly trust and have faith that you've found the right partner.