Fulfillrite Order Fulfillment , 64 reviews
- 100% of ratings are 5 stars
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars
Fulfillrite is a reliable and honest company that's great to work with. They are also happy to help with custom projects, which my company ended up needing more than I originally anticipated. Highly recommended!
We were starting a new market in USA and Joe at Fullfillrite trusted us and let us sell from few pieces a day to a very high amount right now. That was a key in our success. The patience of the support team is incredible.
Their backend can be improved since it does not support mobile but from a Shopify point of view we never experienced a problem after thousands of orders.
It is simple, it is fast and the suport is just awesome.
Excellent App. Service is outstanding and the team at Fulfillrite is great to work with. They exceed expectations. The Shopify integration is seamless and requires minimal set-up.
Starting a business requiring trust and faith in a new partner is no small task - and you can find no better partner than Fulfillrite. Like you, I read the reviews and wondered if it were possible for a company to actually live up to the hype - and I can honestly, wholeheartedly and unreservedly state YES. Joe and his team were instrumental in helping us get hundreds of units shipped - not over time, not in a matter of weeks but literally in a matter of hours.
From the first notification that our pallet of product had arrived to the shipping notifications with tracking going out to our customers was lightning fast. Our customers are thrilled and excited to see this kind of fast turnaround - and our brand has only been strengthened by this relationship. We're looking forward to a continued partnership and encourage you to similarly trust and have faith that you've found the right partner.
FulfillRite web portal is easy to use and everything is working great. We are a Canadian company and this service allows us to ship USA orders in 2 or 3 business days for half the price of Canada Post. It's faster, cheaper, and everything is tracked. It also allows us to ship Canadian orders by ourselves using another fulfillment company. It is a very flexible solution and service is great too, thanks to Charlie and Joe. Web portal is not fully mobile optimized but it's working ok on my iphone. I installed Shopify app and a bookmark to Fulfillrite web portal on my iphone and business is fully portable and automated. It's definitely a great addition to our business.
The only downside is that they don't have a warehouse in Canada. For Canadian and UK fulfillment we use Shipwire. We clearly see the difference between the 2 services.
Communication: Fulfillrite will answer any question same day. With Shipwire you often have to wait 3 days, it's never the same person who answers, you constantly have to re-explain the issue.
Time to process incoming inventory: With Fulfillrite my stock is ready to ship same day. Sometimes I even receive the notice before my transporter mark the shipment as delivered. It is fast! and you can start selling right away. With Shipwire I always have to wait as long as 6 to 7 days after delivery for my inventory to be available to ship. It's way too long, how don't even understand how they can be so slow.
Shipping price: Fulfillrite pass on their great rates, it's cheaper to ship with them. Shipwire markup on shipping price. For the same shipment to California USA using USPS Priority Fulfillrite will rate shipping at 6.51 USD, while Shipwire will cost you $9.97 + 1.50 (expended carrier). For the same box, Fulfillrite will cost 0.30 and Shipwire 0.46. All those fees add up quickly. Shipwire will even charge you for a recycled box from another company where they don't even remove labels... it looks so unprofessional.
Fulfillrite will make sure they never ship a damage product. You can talk to them about any issue and they will quickly adapt. At Shipwire they open boxes and leave them open, you have dust all over your product. They clearly damage our products but ship them anyway.
Managing lots simply:
Fulfillrite simply manage lot, first in first out. For a cosmetics company it's a must and they do this without any fuss. At Shipwire they say they manage lots but actually they don't. I discover this when I tried to ship myself some inventory. They shipped newest products first and the old one were left on the shelf. I got left with expired products and thousands of dollars of loss.
It's just too bad Fulfillrite is not available in Canada and UK. I would be your first client!
It is no coincidence that Fulfillrite has such good reviews across the board on Shopify. The integration between Shopify and Fulfillrite works seamlessly allowing us to concentrate on our core business safe in the knowledge that our fulfillment is being handled to the highest degree of professionalism.
However, what really makes Fulfillrite worthy of a 5 star review is the exceptional customer service provided by Joe, Charlie and the rest of the team. Questions, concerns and problems are handled with patience, consideration and speed. I have absolutely no reservation in recommending the team and their service.
This app has been so easy to set up and consistently runs without error. Joe from Fulfillrite went out of his way to assist in the set up. I consider his app and fulfillment service a partner in my business. I highly recommend this app and Fulfillrite's fulfillment services to all ecommerce physical product businesses!
Four and a half years later, and we are still committed to our relationship with Fulfillrite. Over the years, I continue to be impressed by how easy they are to work with, how smart they are, and how responsive they are. The app has improved over the years, and it seems like every time I think, “It would be nice if the app did this,” within a short period of time, even without me requesting it, the app ends up doing the thing I wish it did. It’s often updated before I even realized I needed that update in my life. While the app design is very simple, it is so robust and provides me with reports I want, the ability to check shipping prices easily, and they are now working on a beta to link their shipping prices to Shopify… genius! Joe is super kind, helpful, and responsive. I couldn’t ask for a better partner!
Original review from November 2014:
Fulfillrite does an amazing job at everything. During our initial contact, we had great service as they helped us understand how the app would work, and also how we can use it for our Kickstarter campaigns. We had many calls and emails back and forth, and I was so impressed that they had thought of EVERY detail. There was no question I could throw at them that they didn't have a solid response to. This was impressive, and I was getting hooked. Then we took the leap and started to use them. The app is amazing as it does all the work for you. Orders from Shopify show up quickly over in my Fulfillrite account. And Fulfillrite's website is just amazing. I can import orders, add orders manually, or the orders are automatically there from Shopify. And then the Shopify orders get marked as fulfilled, and emails are sent out immediately to my customers. And I can track progress on every order, and the data is practically real time. The team ships out my orders so quickly, I'm certain that my customers are impressed and pleased. I certainly am, and I'm so glad we found them.
I'm an ex-Shipwire customer, we used them for 6 months. They started out great, my sales rep lured me in with personal attention and quick responses. Sure their prices were high, but their website was well put together and integrated easily with Shopify. Things ran relatively smoothly till they shipped out our first order. We had shipped them marketing inserts, they didn't include them with any of our first 500 orders. So I contacted customer support to fix the issue and they refused to fix it, they also stopped talking to me. So I emailed my old sales rep, he stopped reading my emails. So I guessed the CEO's email and told him how poorly I was treated. He never responded but someone did get back to me eventually. From there on it was nothing but a fight to fix any issue. Their customer service team is garbage.
All of this to say that Fulfillrite has been a breath of fresh air. Their website feels a little older in the graphic design department, but it works great. Their customer service is great. Joe spent time on the phone explaining the shipping process and even helped us by finding a new freight forwarding partner.
Ok so thats all cool, but what about pricing, compared to Shipwire, Fulfillrites prices are amazing. They work with you to find the best prices, packaging and speed for your product. I'll update this if they start screwing things up, but I really doubt they will. We're looking forward to having a great long term partner.
Fulfillrite is already a great company and the addition of this Shopify app takes their service to the next level. Now, almost everything in my business is automated, giving me more free time for marketing and enjoying life. I have been using this app for more than 2 months now and it has worked flawlessly. No more manually inputting all my orders everyday. Thank you Fulfillrite!