Reviews (243)

Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer retention and sales through customizable loyalty programs and gamification. They value its ease of integration with Shopify, responsive customer support, and effective onboarding. The app's flexibility allows for tailored adjustments to fit specific business needs and brand identities, with regular updates and multilingual support enhancing its global appeal. Improvements in customer lifetime value and average order value are noted.

January 20, 2025

This app is really useful. It has a lot of features could you use to increase the level of client retention and generate more sales.
The support team is amazing, who could help you with your request.

Lukipens
Peru
Over 2 years using the app
January 30, 2025

I still haven't used the app practically as my website still didn't launch.. however, I would like to say that I'm very happy with the customer service in the fact that you can always schedule a call with an informative representative who explains everything thoroughly.. Hopefully, the usage experience of the app is of the same quality. one thing Gameball needs to work on though, is making the app more mobile friendly...

Adams For Men
Egypt
About 2 months using the app
January 21, 2025

This app is amazing. I succed to improve retention of my customer with loyalty program.
Very good customer service with Ahmed.
I really recomand

Sophie Lashes Shop
Romania
Over 1 year using the app
December 18, 2024

Huge thanks to Ahmed for his professionalism and excellent support! The Gameball app is fantastic, and his help made the experience even better. Truly appreciate it!

Eagle Online Store
Egypt
About 2 months using the app
December 1, 2024

The best loyalty program there is. Really good customer service and top customizability. I recommend this app above all others.

Niet Permanent
Netherlands
11 days using the app
November 15, 2024

Why not subscribe?! :
1) The Starter version is $34 and not $19 as advertised
2) Very little configuration accessible in Starter, you have to upgrade to Pro
3) Not as comprehensive as mentioned
4) Cashback in $ not in points, while everything else is in points WTF
...
If you have time and $159 to spend per month. Test.
Otherwise, look elsewhere !!!

Ludisphere
France
8 days using the app
Gameball replied November 17, 2024

Hey Patrick

Thank you for taking the time to share your feedback. We truly value this input from you, as it helps us provide the best experience possible.

We wanted to address the points you raised for clarity:

Our Starter plan is indeed priced at $19 per month, as stated. However, it depends on the number of active users you have so we apologize if you faced any confusion here.

While the Starter plan includes essential features, we understand that some businesses may require additional options that are available in our Pro plan. We’d be happy to discuss your specific needs and how the plans align with them. If there’s something specific you feel is lacking, we would love to hear more details so we can explore potential improvements.

Our cashback system is indeed in points, designed to align with the rest of our points-based rewards structure. If there was any misunderstanding, we’d be glad to walk you through how this feature works.

Your satisfaction is very important to us, and we'd appreciate the opportunity to assist you further. Someone from our support team is assigned to handle all your concerns :)

December 18, 2024

Great service

Jedlee
Saudi Arabia
10 months using the app
October 22, 2024

dania from the customer support team is really great! helped me a lot in discovering the app and made many things clearer!

fullslang
Egypt
5 days using the app
Gameball replied October 24, 2024

Hey Habiba

Thank you for taking the time to type your feedback. We'll always do our best to support you like that constantly!

September 7, 2024

Still new to this app but so far been pleased to what it can offer and excited to gain more customers through this loyalty program.
Also Nour helped me with ensuring everything was working fine and resolved an issue that I came across. Nour's customer service was amazing :) thank you once again.

embr & scents
Australia
9 days using the app
Gameball replied September 8, 2024

Hey Nicholas

We're even more excited to see you acquire more customers and grow. Thank you so much for your review! We look forward to provide you with even better support the more we talk :)

December 3, 2024

Macht leider nicht das, was hier angekündigt wird, da schon die Einrichtung der Mails mit der unspezifischen Fehlermeldung "Something went wrong" abbricht.

Nordland.Shop
Germany
About 1 hour using the app