Reviews (243)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for boosting customer retention and sales through customizable loyalty programs and gamification. They value its ease of integration with Shopify, responsive customer support, and effective onboarding. The app's flexibility allows for tailored adjustments to fit specific business needs and brand identities, with regular updates and multilingual support enhancing its global appeal. Improvements in customer lifetime value and average order value are noted.
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This app is really useful. It has a lot of features could you use to increase the level of client retention and generate more sales.
The support team is amazing, who could help you with your request.
I still haven't used the app practically as my website still didn't launch.. however, I would like to say that I'm very happy with the customer service in the fact that you can always schedule a call with an informative representative who explains everything thoroughly.. Hopefully, the usage experience of the app is of the same quality. one thing Gameball needs to work on though, is making the app more mobile friendly...
Gameball is the best loyalty program app available on Shopify (in our opinion). The in-app support is extremely helpful and responds quickly. New features are implemented based on customer requests, and the app is constantly evolving and being updated. We highly recommend it 100%!
This app is amazing. I succed to improve retention of my customer with loyalty program.
Very good customer service with Ahmed.
I really recomand
Huge thanks to Ahmed for his professionalism and excellent support! The Gameball app is fantastic, and his help made the experience even better. Truly appreciate it!
The best loyalty program there is. Really good customer service and top customizability. I recommend this app above all others.
Why not subscribe?! :
1) The Starter version is $34 and not $19 as advertised
2) Very little configuration accessible in Starter, you have to upgrade to Pro
3) Not as comprehensive as mentioned
4) Cashback in $ not in points, while everything else is in points WTF
...
If you have time and $159 to spend per month. Test.
Otherwise, look elsewhere !!!
Hey Patrick
Thank you for taking the time to share your feedback. We truly value this input from you, as it helps us provide the best experience possible.
We wanted to address the points you raised for clarity:
Our Starter plan is indeed priced at $19 per month, as stated. However, it depends on the number of active users you have so we apologize if you faced any confusion here.
While the Starter plan includes essential features, we understand that some businesses may require additional options that are available in our Pro plan. We’d be happy to discuss your specific needs and how the plans align with them. If there’s something specific you feel is lacking, we would love to hear more details so we can explore potential improvements.
Our cashback system is indeed in points, designed to align with the rest of our points-based rewards structure. If there was any misunderstanding, we’d be glad to walk you through how this feature works.
Your satisfaction is very important to us, and we'd appreciate the opportunity to assist you further. Someone from our support team is assigned to handle all your concerns :)
Great service
dania from the customer support team is really great! helped me a lot in discovering the app and made many things clearer!
Hey Habiba
Thank you for taking the time to type your feedback. We'll always do our best to support you like that constantly!
Still new to this app but so far been pleased to what it can offer and excited to gain more customers through this loyalty program.
Also Nour helped me with ensuring everything was working fine and resolved an issue that I came across. Nour's customer service was amazing :) thank you once again.
Hey Nicholas
We're even more excited to see you acquire more customers and grow. Thank you so much for your review! We look forward to provide you with even better support the more we talk :)