Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
February 1, 2023

Lots of wasted time and headaches! I so badly wanted this app to be the loyalty tool for my small business, but I am CONSTANTLY being forced to fight fires and fix bugs that seem to appear every other day.

While the customer care team is generally responsive to my cries whenever there is an issue, they are always quick to assert that it's "surely not an issue with their app" and the fault of the other party (i.e. the likes of Shopify, Klaviyo, etc.). However I can say after dealing with numerous bugs over the course of the last few months, that TIME AND TIME AGAIN the resolution to the bug ends up coming from an issue that was identified on the Gameball side (surprise, surprise).

Gamification and loyalty are literally the crux of my business. It is simply unsustainable to be constantly trying to identify and fix the issues of a software company that is unable to deliver on their promise. Even more so outrageous when you consider that this app is not cheap. I have easily already wasted £500+ since my subscription began.

I am on the hunt for a better tool so that I can finally sleep easy at night knowing that my small business is in good hands.

United Kingdom
Time spent using app: 4 months
Gameball replied February 1, 2023

Thank you for your review, Cristina. We are so sad to see it and we totally understand how technical issues could have a major effect on our client's business for that we treat them with high priority and have them fixed in a timely manner to minimize any major implications.

Let's also agree that within the software scene technical issue have a role that no one can deny in all software around us every day. Our team is working on your raised issue and will make sure to avoid it from happening again.

As we valued your partnership since day one, our plans were offered to you with 50% off which is still concurrent with your payments so if you see anything else on your side please let us know about it.

We will always be there to help and we will always be there if anything goes in a way it shouldn’t.

January 24, 2023

Très bon retour du service client qui est là pour nous aider, concernant l'application, je suis encore novice dessus mais ça a vraiment l'air prometteur, merci à Dania

Time spent using app: 4 days
January 23, 2023

we are still on testing phase however it seems very promising , the training session was super helpful. thanks Dania

Time spent using app: 3 months
Gameball replied March 30, 2023

We are happy to work with you to achieve great things for your store, retain and grow your customer base as well!

January 22, 2023

We are a new partner with Gameball. From the beginning, I can tell "they have the best user experience and support!".

Time spent using app: 10 days
Gameball replied January 30, 2023

Thank you for your review Hadeel!🌻

January 19, 2023

I have been testing out various loyalty and rewards apps on my Shopify store MoonGoddessGifts.com and this app has won me over. I love the customization features as well as the integrations. The pricing is also reasonable in comparison to the other apps. I recommend it.

Moon Goddess Gifts
United States
Time spent using app: About 2 months
Gameball replied January 30, 2023

Thank you Stacey for your great words. To more success together 💫

Edited January 15, 2023

Amazing App with a variety of features and languages .
easy to set up the app , fast response , helpful team

Time spent using app: About 1 month
Gameball replied January 30, 2023

Your review means a lot to us Loai! Thanks a lot

January 12, 2023

Amazing program that is SO easy to use! Customers love it and we love it! PLUS - the support team is quick to respond and very helpful!

Sisters Boutique & Gifts, Inc.
United States
Time spent using app: 10 days
January 10, 2023

Alia, Dania, and Lauren were all incredibly helpful. They are friendly, knowledgeable, and responsive. They answered ALL of our questions and really helped us understand how to make gameball work for our customers. We're so excited to continue our relationship with them and get gameball rolling on our website! Highly recommend!

Recycle Read Repeat
United States
Time spent using app: 8 days
Gameball replied January 30, 2023

We are super happy with your feedback! And glad all our support team will be happy to help anytime

January 2, 2023

Une version améliorée de la carte de fidélité où le client se prend au jeu. En quelques clics c'est facilement configurable et utilisable aussi bien boutique physique que sur le site.

Time spent using app: Over 2 years
December 29, 2022

5 star service so far from the customer help team.
If this apps does what it says on the tin then it's going to be really cool!
Will come back with an update once we've been running the program for a while.

E1 Brew Co
United Kingdom
Time spent using app: 22 days
Gameball replied December 29, 2022

Thank you Antony for your review and we wish you a happy new year🎉!

It means a lot to us and whenever you need help to attain the best results for your loyalty program our success team will be there to help you know where to find us 😉