Reviews (234)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer engagement and retention, noting a potential sales increase of up to 1.5X. It features a customizable loyalty program with badges, challenges, and levels, and supports multiple languages for global usability. The app integrates well with Shopify POS and Judge.me, enhancing its functionality. Merchants find it user-friendly and easy to set up. The customer support team, including members like Dania, Lauren, and Habib, is frequently praised for their responsiveness. Continuous updates and new features indicate an actively evolving app, responsive to merchant feedback.

February 12, 2024

The best app when it comes to Loyalty & Rewards. I tested Gameball vs other rewards apps such as Smile.io and it's significantly better. Truly a fresh approach to rewards and amazing customer service.

ELITE FIREWORKS®
United States
12 months using the app
Gameball replied February 20, 2024

Valmir, Your feedback means a lot! Thanks for keeping in touch with us. You're doing amazing.

February 15, 2024

Simply love gameball. It's a fantastic way to engage customers and drive enormous return value - and the support team are absolutely awesome ! (Shout out to Diana!)

Accurascale
United Kingdom
Over 1 year using the app
Gameball replied February 20, 2024

Hi Stephen

We're glad you found a high return from your loyalty activities. Your account indeed has some of the best analytics! Thanks for your review and to more success 🚀

February 5, 2024

I am very pleased with the friendly customer service. The application is amazing, it has a lot of functions that work great.

Many thanks for your help: Dania

Syta Micha
Poland
18 days using the app
Gameball replied February 20, 2024

Hi Biuro

We appreciate your kind words. We're certain that you'll see some nice engagement levels soon and keep adding more and more features. Best of luck!

January 25, 2024

The trial period has been very good! & the support team has been helpful in resolving an issue for me

Snusvibe
United Kingdom
9 months using the app
Gameball replied February 20, 2024

Hey Andre

Thank you for your review! We hope to never disappoint ;)

November 9, 2023

Very disappointed to leave this review. There is no way to customize the email to add or delete the default templates as well as the display and settings don't match and a few other minor issues that I have tried to contact customer service several times to ask for help. What drove me crazy was that the live chat dialog (please note that the live dialog does not allow for live conversations, only messages, and their customer service is very slow to respond) was automatically closed after customer service replied to check with a colleague to confirm the issue. I then repeated the above steps back and forth 5-6 times, during which time I had asked to be contacted by email and they stubbornly insisted on using the live dialog box which drove me very crazy. Then the trial was over and I wasn't able to do any personalization. While paying I can still try to use it for 7 days but it has taken all my patience.

WeekInk
United States
11 days using the app
Gameball replied November 15, 2023

Hello Chi,

First and foremost, I'd like to extend my sincere apologies for the challenges you've faced, and I appreciate you taking the time to share your feedback.

For email customizations and settings: While our investigations show it's fully operational, we understand you might be facing isolated issues. Let's schedule a brief call to delve into specifics and swiftly resolve any concerns.

Live Chat Experience: I understand the frustration you experienced with the live chat dialog. We recently underwent updates, which may have caused some confusion and have been identified and rectified now. Our live chat is now fully operational, allowing for seamless conversations. I appreciate your understanding during this period of maintenance.

To make things right, I'd like to offer you a personalized support session. Our team is eager to ensure you make the most of our platform, tailoring it to your goals. As a token of appreciation for your patience, as well as a complimentary month on any paid plan when you decide to reactivate.

Could we arrange a call at your convenience to address these matters promptly? please book a call from that link
https://rewards.gameball.co/consultation-call

Wish you a good day!

March 7, 2024

So far it's been a very easy to use and great way to gamify our buyers' experience in the store

Love my Pharma
Portugal
23 days using the app
Gameball replied March 10, 2024

Hey Ana

We're so glad and will always be working towards making your experience even easier!

Edited January 23, 2024

Sadly the system inst working. I like the Tool in general but the Support is very Poor. Thes General System is nice in design but its not giving my Customers any Points when they order.... No Response and NO help with my problems.

Pervoné Schmuck
Germany
3 months using the app
Gameball replied May 21, 2024

Thank you for taking the time to share your feedback. We sincerely apologize for the issues you’ve encountered. We try our best to match all time zones and always get back!

We made sure to look into your case, find the reason, and contact you since this is not the experience we strive to provide. We would have loved to hear back to ensure you understood the settings you had, which caused customers to not receive points.

Either way, your comment is crucial and we appreciate it.

March 19, 2024

Great customer service

Top Collectibles
Canada
About 3 years using the app
Gameball replied March 21, 2024

Thank you, Maxime! We hope we're able to help at all times.

December 23, 2023

Dania is the only reason Im going out of my way to write a review because of the helpfulness and quickness to response she had!

The Drip Stop Shop
United States
22 days using the app
February 27, 2024

So far so good. Help from Dania has been great and informative.

Wandering Adventures
Canada
27 days using the app
Gameball replied February 29, 2024

Hey Mike,

Thank you for taking the time to leave this review! We hope it only gets better from here ;)