Reviews (243)

Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer retention and sales through customizable loyalty programs and gamification. They value its ease of integration with Shopify, responsive customer support, and effective onboarding. The app's flexibility allows for tailored adjustments to fit specific business needs and brand identities, with regular updates and multilingual support enhancing its global appeal. Improvements in customer lifetime value and average order value are noted.

December 30, 2019

Looking for an app that would ad in some of the features and I was blown away at first by the style and look of the app and second by the support. I messaged them through the app and they responded instantly, helped me with the issues I had. Great bunch of guys, highly recommend the app and Gameball.

Sweet Chain Music
New Zealand
Over 2 years using the app
Gameball replied December 31, 2019

We are so happy you are enjoying our app! :)
Thanks for your feedback!

Edited December 8, 2022

UPDATED REVIEW: I have to say the people at Gameball are very responsive and they got the problem I initially asked for (my original review is below) fixed, so this is now included! I have contacted them a few times and they have bent over backwards to be helpful and REALLY want your business to grow - thanks, Dania :-).

ORIGINAL REVIEW: It has been working well, however I've had to disable it ...

Carathea
United Kingdom
About 2 years using the app
Gameball replied January 10, 2022

It is sad to see you go but as we take customers' feedback seriously we have come up with a solution for this issue and good news it is in our product roadmap :)

Edited August 31, 2020

I am using this app to bring a fun experience to my store concept and I cannot thank Gameball enough. The work they are doing is lovely. I love the user interface both frontend and backend. They have also updated their help guides/knowledge base, which is extremely helpful. Besides, they also provide great support. Looking forward to utilizing all their features. Installing is one thing, but ...

PlusOne Trends
India
About 2 years using the app
Gameball replied June 27, 2020

We are so happy that you are enjoying our app! :)
Thanks for your feedback!

May 18, 2022

I am trying to create a rewards program for my customers. I have tried a few different options on the shopify app store and I found Gameball to be the best in terms of UI and user experience. Although, the app is not 100% perfect for my needs, the development team and customer support (particularly Habiba) have been responsive and extremely quick to work to resolve any issues I am having. And ...

dalycescookies
United States
About 2 years using the app
Gameball replied June 12, 2022

It's not every day that we find customers willing to invest their time in writing an elaborative review about their service. Thanks a bunch for your kind support, it means ...

August 23, 2022

The Gameball app is great. It fulfills all the important functions with which we want to reward our customers. Administration is simple. The setting options are also very good for the starter plan. The app works very well and the technical support responds very quickly. We would appreciate a more detailed manual for third-party application integrations, eg Klaviyo. :) Thank you

Dej mi pokojovku
Czechia
About 2 years using the app
January 10, 2023

Alia, Dania, and Lauren were all incredibly helpful. They are friendly, knowledgeable, and responsive. They answered ALL of our questions and really helped us understand how to make gameball work for our customers. We're so excited to continue our relationship with them and get gameball rolling on our website! Highly recommend!

Recycle Read Repeat
United States
About 2 years using the app
Gameball replied January 30, 2023

We are super happy with your feedback! And glad all our support team will be happy to help anytime

October 4, 2022

Ottima App ed ottimo supporto da Chat. La consiglio sicuramente. Il Pannello è in Inglese, ma ha la lingua italiana tra quelle in cui presentare il servizio ai clienti. Ben fatto

Shop Olio Salento
Italy
About 2 years using the app
November 23, 2022

It's fantastic!
I already designed this app from an online store that I really like, but when I tested the app in my own store, I loved it!
I strongly recommend!

AromaBio
Portugal
Almost 2 years using the app
Gameball replied November 23, 2022

Thank you for your review, Silvia! We look forward to keeping up with your expectations 💛

March 28, 2021

We are using Gameball for about 2 months now, it is the best loyalty app on Shopify at the moment. We tried multiple apps, and it is the best by far. The support team is awesome. It has a lot of customizations, great analytics, and supports multiple languages at the same time like Arabic and English. I highly recommend this app.

Lebs3yal
Egypt
Almost 2 years using the app
Gameball replied November 4, 2021

Thank you for taking the time to give your feedback. We really appreciate it!

November 14, 2022

Superb support from Dania the whole time during the onboarding process. She was super prompt and helpful in answering all questions, providing solutions and suggestions when I ran into some issues. Overall, the interface is user-friendly enough and has a very decent offering compared to other more established players who are charging a crazy premium for almost similar features.

Please, Thank You
Singapore
Almost 2 years using the app
Gameball replied November 24, 2022

Thank you for your support and for the 5 stars review! Our team will always be happy to help along the way 🚀