Reviews (243)

Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for boosting customer retention and sales through customizable loyalty programs and gamification. They value its ease of integration with Shopify, responsive customer support, and effective onboarding. The app's flexibility allows for tailored adjustments to fit specific business needs and brand identities, with regular updates and multilingual support enhancing its global appeal. Improvements in customer lifetime value and average order value are noted.

December 3, 2024

Macht leider nicht das, was hier angekündigt wird, da schon die Einrichtung der Mails mit der unspezifischen Fehlermeldung "Something went wrong" abbricht.

Nordland.Shop
Germany
About 1 hour using the app
September 30, 2024

Fijne app, met super goede support!

Hugs & Things
Netherlands
Over 1 year using the app
Gameball replied October 2, 2024

Thank you for your kindness!

July 16, 2024

I had a great experience with Dania. She was very helpful and provided excellent customer service.

Motor Sharp
Brazil
Over 1 year using the app
Gameball replied July 18, 2024

Hey Leonardo

Providing excellent customer service is a top priority for us, and it's wonderful to know that the team was able to assist you effectively.

Keep reaching out ...

July 8, 2024

Feedback:

The support was very good. Although my problem wasn't resolved immediately, they assured me that this feature will be added in the future. I hope they can implement it as soon as possible for all merchants with physical shops using Shopify POS like us.

Request:

I have a physical shop using Shopify POS. Often, clients who visit our physical shop do not have an account in our Shopify ...

Hello Asia
Switzerland
9 days using the app
Gameball replied July 10, 2024

Thank you for taking the time to write your feedback. We find your input extremely valuable and will definitely keep it in mind. Hopefully, one day we can create a POS card ...

August 18, 2024

I had a great experience with Dania. She was very helpful and provided excellent customer service.

Ming Yan
Singapore
About 2 months using the app
Gameball replied August 19, 2024

We're happy to have you, Yeong! We'll always be seeking to serve you in the best way.

August 7, 2024

I enjoyed building out this loyalty program! It's quite easy to use and when you get really stuck, the support team picks this up and will reach out to you.

I was so blessed to have Dania reach out to me. TBH one of the best in-app support i have received. They really do value the customer experience.

10 stars for Gameball!

OH MY KPOP
Australia
3 days using the app
Gameball replied August 8, 2024

Your feedback is one of the closest to our hearts, Justin! Thank you for your support. We'll always try our best to return it

August 7, 2024

Very good. The customer service was very good. Thank you very much Nour

Megalook Hair
United States
8 months using the app
Gameball replied August 8, 2024

We're glad! Hopefully, every time you speak to our team you have a wonderful experience

July 22, 2024

Great app so far! Excited about rolling the premium features out fully over the next few weeks!

Oluzu Swim
United States
About 1 month using the app
Gameball replied July 24, 2024

We're excited for you, Tia! Thank you so much for your review

June 20, 2024

i am in the early stages of development but this app seems to be great and easy to use so far, with fantastic customer service support!

reativ
Australia
4 months using the app
Gameball replied June 24, 2024

We hope it stays up to your expectations! Thank you for sharing a comment that will help us work more towards maintaining our service.

Edited August 17, 2024

Je suis très satisfait du service après-vente, qui est très réactif et répond très rapidement à toutes mes questions ou problèmes rencontrés. Je recommande également cette application, qui est très facile à prendre en main et dispose surtout d'un programme de fidélité intéressant pour mes clients. La seule chose que je trouve dommage est l'absence d'un forfait incluant au moins l'option d' ...

La Candy Factory®
France
Over 1 year using the app