Reviews (235)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer engagement and retention, noting a potential sales increase of up to 1.5X. It features a customizable loyalty program with badges, challenges, and levels, and supports multiple languages for global usability. The app integrates well with Shopify POS and Judge.me, enhancing its functionality. Merchants find it user-friendly and easy to set up. The customer support team, including members like Dania, Lauren, and Habib, is frequently praised for their responsiveness. Continuous updates and new features indicate an actively evolving app, responsive to merchant feedback.
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Fantastic app got the job done from what i wanted thank you Rana for all the help you were amazing! Highly recommend
Thank you for your support, it means a lot to us!
I am using this app for my loyalty program. Great back-end functionalities, easy to handle and matching perfectly with my needs. 100% recommend!
For me, an absolutely unrivaled loyalty program application.
When I was choosing, I installed about 6-8 of them and none were nearly as sophisticated, but at the same time as nice in appearance as this one. What I really like about the widget is that you have the option to choose from predefined badges, challenges and levels, which you can also edit as needed or create new ones. It will help a lot and make the job easier.
I also like the simple but really tasteful and minimalist overall look. I was actually surprised at how nice it all is. Especially the icons and pictograms are great.
I'm really looking forward to finish and public my store. Loyalty program is something that I didn't have at my previous store and it was a big requirement for me to have it here on Shopify and it exceeded my expectations.
I must also mention the splendid customer service, I communicate with Dania and I feel that I am receiving absolutely above-standard care.
10 stars out of 5 for me, I'm seriously absolutely thrilled :-)
Your experience, having tested multiple options, is incredibly valuable to us.
It's fantastic to hear that our widget helped in making your job easier. Your kind words about our customer service, and Dania in particular, mean the world to us.
We're here to help you succeed, and we're just as thrilled to have you on board. 🚀
Have not yet started using the app, however I booked a demo call with Lauren Desouza, and she was such an amazing character! She carefully understood what I was trying to achieve for my store and figured out work arounds that acheived the objectives I was hoping to achieve when realising the feature I was looking for was not available.
Definitely recommend this app because of the flexibility of creating ways to generate customer loyalty, and highly recommend this because of their support, 100/10 on the ball.
P.S. to Lauren's boss reading this... please get her a new laptop as she was struggling to show me examples of her demo with a lagging laptop, so imagine what she can do with a new laptop! ;)
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Lauren provided you with an amazing demo call and helped you achieve your goals for your store.
We appreciate your recommendation of our app and our support team, and we hope that you find our platform flexible and easy to use as you work to generate customer loyalty.
We've taken note of your suggestion about Lauren's laptop and we'll be sure to pass that along to our team. We want to make sure that all of our team members have the tools they need to provide the best possible service to our customers.
We can't wait to work with you to achieve even more great things for your store.
This app has the potential to be a great app but our experience with it has been substandard, and we just couldn't trust it or the support team in the end.
Our problems started when we tried to add rewards to customers manually but, due to a bug in the system, it prevented us from adding rewards in the admin area. They found the bug but we weren't allowed to manually reward customers for 6 days until they updated the app again on their weekly update. The support representative kindly offered us the Pro package for free as compensation.
We then discovered a bug that prevented customers from receiving the New Customer reward and other rewards failed because of this bug. I reported the bug and asked if they could manually update the customer's account that failed to be rewarded. This didn't happen for a few days and I had to remind them, which is really bad.
We then discovered another bug where a customer got absolutely no rewards for anything. This customer should have received a number of rewards but didn't. I report this bug instantly and I was told 'we will look into it now and get back to you'. They never did get back to me and this customer still has no rewards and, at this time, we couldn't add the rewards manually because of another bug.
This has been a very negative and frustrating experience for us and our business. We've wasted both money and time on this app, and it and its support team failed us. It's a great shame because the app looks great and would have been a lot of fun for our customers.
The support team will answer your request very quickly; quicker than any app that we've seen so far, so they deserve some recognition for that. However, this isn't much good if somebody promises to look into a bug and then doesn't get back to you when they say they would, leaving a customer without any rewards.
We've just deleted the app and using another one that has thankfully worked first time. I'll be seeking a full refund for our first month as it hasn't worked as described.
Hello Steve. Thanks for your review. It makes us deeply sad that this is how your experience with Gameball ends. No system is bugless, and we admit that you've been a little bit unlucky. We've tried our best to compensate you, but we understand how frustrating this can get.
We will get in touch with you to settle a refund. However, we need to highlight that your experience can't be generalized since what happened with you has never happened before with 1200+ merchants .
Thanks for your review, and for your previous support in reporting and fixing those bugs. And we are sorry again for any troubles caused.
I would like to take this time to congratulate the team at Gameball, We had some issues around features and within a few hours, the issues have been resolved. Their customer service is fantastic and we are now very happy with our choice to switch our loyalty plan to Gameball
Thanks a lot our friend for your review. We are always here to help! :)
Just started using the app and it looks great. Wish I had more customer now so I could get a higher tier, but that will come soon :-)
Thank you for the stellar review! We look forward to continuing to provide you with excellent service so you can get more and more customers ;)
Very disappointed to leave this review. There is no way to customize the email to add or delete the default templates as well as the display and settings don't match and a few other minor issues that I have tried to contact customer service several times to ask for help. What drove me crazy was that the live chat dialog (please note that the live dialog does not allow for live conversations, only messages, and their customer service is very slow to respond) was automatically closed after customer service replied to check with a colleague to confirm the issue. I then repeated the above steps back and forth 5-6 times, during which time I had asked to be contacted by email and they stubbornly insisted on using the live dialog box which drove me very crazy. Then the trial was over and I wasn't able to do any personalization. While paying I can still try to use it for 7 days but it has taken all my patience.
Hello Chi,
First and foremost, I'd like to extend my sincere apologies for the challenges you've faced, and I appreciate you taking the time to share your feedback.
For email customizations and settings: While our investigations show it's fully operational, we understand you might be facing isolated issues. Let's schedule a brief call to delve into specifics and swiftly resolve any concerns.
Live Chat Experience: I understand the frustration you experienced with the live chat dialog. We recently underwent updates, which may have caused some confusion and have been identified and rectified now. Our live chat is now fully operational, allowing for seamless conversations. I appreciate your understanding during this period of maintenance.
To make things right, I'd like to offer you a personalized support session. Our team is eager to ensure you make the most of our platform, tailoring it to your goals. As a token of appreciation for your patience, as well as a complimentary month on any paid plan when you decide to reactivate.
Could we arrange a call at your convenience to address these matters promptly? please book a call from that link
https://rewards.gameball.co/consultation-call
Wish you a good day!
Really great app, Best in market! Its allow all the features you can imagine with a very unique design that suitt perfect to new website. The Support is answering in several hours and take care the best of you! Highly recommend !
Thank you so much for your support. It means the world to us!
NICKEL J ADORE CETTE APPLICATION, sa aide à fidéliser les clients et les faire acheter. c'est bien penser
"Merci beaucoup pour votre retour positif sur notre application ! Nous sommes ravis d'apprendre que notre solution vous aide à fidéliser vos clients et à stimuler leurs achats. Si vous avez d'autres questions ou commentaires, n'hésitez pas à nous en faire part. Votre satisfaction est notre priorité. À bientôt !"