Geolocation , 393 reviews
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Please fix this app Shopify. Most people just click the X in the upper right corner when presented with this, and then the location isn't set. And no one will notice the selector in the footer. It needs to be a floating dropdown that's always visible. Please make an option where the location is set automatically based on the geolocation detection, so that it works without forcing a pop-up on the user at all. Also, in the popup, The "Shop now" button people have to click to contine is obviously off-putting, it should say just "Continue" or "See prices for " or something. Everyone just clicks the X (verified by reviewing visits through hotjar)
United States is for some reason GBP and currencies dont auto convert so I do not deem this app effective.
Hi there, thanks for your review. This is because your United States Market only has GBP enabled.
If you go to Settings --> Markets --> United States, you will see that you can control the currency for your US buyers (and buyers for all other markets) through there. Once you have done so, Geolocation will recommend the right country and currency for all your buyers.
Also, you can automatically show buyers the right country with domain redirection: https://help.shopify.com/en/manual/markets/international-domains/directing-customers
We are forced to use this app if we want to change prices for other countries, and the only way price actually shows correctly to the customer is if we add an ugly, uneditable pop-up to our store for all traffic (even if the new market is just 5% of our traffic) Please allow us to enable/disable the pop-up by country. Or just default to the correct prices if you know where the IP is located. Such a poorly developed app
Hi there, thanks for your feedback. This app is just one of many options you can use to show your customers the correct currency! There are many other options here and we definitely don't intend to force you to use this app: https://apps.shopify.com/collections/works-with-shopify-markets
Changing currency based on IP address goes against Google's guidelines and can cause SEO problems for your store, which is why we do not do this. If you want to show your customers the correct currency automatically, you can have different subfolders for each country and redirect your customers to the right subfolder automatically: https://help.shopify.com/en/manual/markets/international-domains/directing-customers/domain-redirection
I hope this helps!
This app is malfunctioning. When I first downloaded it, I could see the view as how my customers would. Then after going to my site it only would show at the bottom, even though I selected for it to be at the top. Contacted Support and the rep. escalated it. She then said it was now working and that I should uninstall and re-install. I did that but the it does not even show at all. So weird and frustrating as this affects potential International Sales/
Pointless app since i can't use Shopify Payments in my country, make sure that people KNOW that you can't use Geolocation because my country is not supported by Shopify Payments
I don't know i'f I a missing a step but this app has not worked for me so for, I was able to add it to my store but it did not change the currencies
o starrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
As per an email from Shopify that this app was going to be added to shops as of Oct. 4, I decided to download it ahead of time and right away it caused issues for customers viewing my website outside of Canada. It displayed incorrect prices that were converted TWICE! So if I had an item that was $45 cad it should have displayed $37 usd, but instead converted it again to $29.50 (the US equivalent of $37cad). How does that even happen? I fear for everyone who will find out bad this app is on Oct. 4th
Hi there, this definitely sounds like something unrelated to the Geolocation app that is causing this issue. We'd be happy to take a look at this for you and ensure everything is working as it should be, you can reach out to us at cross-border-support@shopify.com and I can come back to you that way.
I connected via VPN and launched a browser (Chrome), which i never use and did not see anything on my site. Suggestions?
Hey Bravepoint Kennel,
We visited your store using a VPN set to the US and can see the recommendation on your store. However, multi-currency for Shopify Payments seems to be conflicting with the BEST Currency Converter app that you have installed.
We would recommend uninstalling the app and trying again. Geolocation ap should work as expected.
- Geolocation team
No funciona. Al cambiar el idioma no se cambia en la página. Muy malo. No se lo recomiendo a nadie....
Hey 2 Aguas Boutique,
For translating your store, you should use the Geolocation app alongside an app that works with Shopify's store languages page. You can learn more about this at https://help.shopify.com/en/manual/sell-online/multilingual-online-store
- Geolocation team