Geolocation , 389 reviews
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I just downloaded the app but I can’t add any languages, and preview button doesn’t even work! Any help ?
Hi there, for the app to offer different languages to select from, you will need to ensure you have published those languages in your Shopify admin settings first (Settings --> Languages). Please don't hesitate to reach out to the Shopify support team to get you started!
This app doesn’t make sense in the way it functions, which is unfortunate as we like the looks of it. We had hoped to find an app that could help us redirect visitors from our .com store to our local versions when applicable. The problem though is that the popup shows up regardless of if the customers visit the main URL or the local URL directly! Example A: Swedish customer visits our .com (English language) store. The popup shows up and suggests him to switch to our Swedish language version (.com/sv URL). This makes sense and is good for when a potential customer for instance clicks the link to our .com store in our Instagram bio. Example B: Swedish customer clicks our Swedish Facebook ad where we use our Swedish store (.com/sv URL) as landing page. The popup shows up and suggests him to switch to our Swedish language version (.com/sv URL), which is the same URL as the customer is already visiting! This is an unnecessary step that fills no other function than to bother the potential customer with a popup banner and then reload the same URL if they agree to “switch” to Swedish. How the app behaves in Example B doesn’t make any sense! It’s like if Amazon.com would show a popup for all American visitors and recommend them to switch to English language!
Hi there, Geolocation should only ever make a recommendation when the language or location is different to what the customer is visiting. If your Swedish customers are landing on audeor.com/sv, a recommendation will still pop up prompting them to switch to Swedish Krona, as your site's default is Euros. If your customers are viewing in Krona and Swedish language, and still getting a recommendation, please reach out to us and we will fix this for you!
Why are the selectors at the footer? Why not in the header? This is not logical and a big UX flaw. The Shopify selectors at the top disappear when you use any other size than a big screen. I was hoping the Geo Location would at the selectors at the top...
So tablet or smartphone users don't know that they can change the language of the site. Also the Geo location does not seem to work. When I test it on different devices, I do not get a pop-up.
The app used to automatically convert pricing to the correct currency based on geo-location (IP), but this has stopped working for some reason?? At least inform us if you change this functionality...
Hi there, the Geolocation app hasn't ever changed currency automatically, it recommends that buyers switch into their local pricing/language. We would also suggest not changing currency based on IP as this can be frowned upon by Google. We would instead recommend automatic redirection with international domains to automatically show your buyers the right currency: https://help.shopify.com/en/manual/online-store/domains/managing-domains/international-domains#switch-between-international-domains
Very bad. Does not match the look of my store and if I don't activate the pop up recommendations (which is blunt and ugly) the geolocation function does not even work at all it instead directs all customers to Andorra! Looking for an alternative as quickly as I can to get out of this mess..
Hi there, if you're not using Geolocation's recommendations, it will not automatically redirect your customers anywhere. If you want to redirect your customers to the right country automatically, you should use automatic redirection instead: https://help.shopify.com/en/manual/online-store/domains/managing-domains/international-domains#switch-between-international-domains
big disappointment. to change the language. the bar is down bottom on the footer. correct placement is on the header not footer...
Ask before adding something on the whole screen. Not even notified about this app. Randomly find out what is this
Sorry but the app is full of bugs. No one function works as it should. No pop up appears, position can not be fixed top or bottom. better you review it completely
Hi there, can you please send us an email to cross-border-support@shopify.com wit your store details so we can investigate this for you? A pop up will not appear if you are in the default location of your store. We would love to remedy this for you.
Shopify recently changing this app was a horrible decision. I sell digital products so the fact that it says 'Shipping to (country)' is not something for me, but there is no way to change the text or remove the pop-up? Horrible.
Hi there, thank you for this feedback. Indeed, this has been designed with physical products in mind at the moment, and we apologize this hasn't suited your needs. We are certainly looking at future improvements to help with more use cases.
Very poor user interface options. The popup is too aggressive: if 80% of your traffic goes to a location where the language by default is ok and the rest (20%) needs the function of geolocation, you solve the problem for the 20%, but you still have 80% of your traffic impacted by this useless popup as the first thing they see in your website. On the other hand, if you choose not the pop up, but the footer, it is a footer with, again, a very poor UI options that stays at the bottom of the website and nobody sees. This app is not even a minimum option or solution. I would have expected much more from a Shopify App, really.
Hi there, thank you for your review. The pop up does not appear for everyone - only those who there is a recommendation for. E.g. if your site defaults to English and USD, someone who speaks English and is located in the United States will not see a pop up. If someone from Canada lands on your site, they will see a pop up to switch to Canada and CAD. This has been proven to increase conversion for international visitors.