Reviews (163)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for enhancing the gifting experience with features like digital gift messages, multi-address shipments, and integration with Shopify and Klaviyo. It's valued for its smooth performance, intuitive interface, and easy setup. The ability to send timed gift messages via email or SMS is a highlight. Merchants commend the responsive support team and appreciate the app's continuous improvements to meet evolving needs.

June 8, 2026

Giftnote has been a fantastic addition to our Shopify store. Not only has our customer experience improved, but our gift card sales have increased as well. The integration and set up was smooth, and the app is easy to use. We appreciate the quarterly check ins from the Giftnote team.

Faithfull the Brand
Australia
Over 1 year using the app
June 26, 2026

We can’t say enough good things about GiftNote and the team! The GiftNote functionality in our Shopify store has enabled us to offer our seasonal sentimental gift product in ways that previously weren’t possible and it has given us a significant differentiator in our market.

We’ve received several messages from customers telling us how easy the process is and how excited the recipient was to receive the email.

We now have large organizations and professionals who regularly send their clients gifts ask about multi-gifting options, and we are looking to add the enhanced GiftNote feature.

The entire GiftNote team was there to support the implementation into our website and email system! We are looking forward to using GiftNote for many years to come!

Adoration Peony Garden
United States
4 months using the app
June 22, 2026

A must-have if gifting is any part of your business. We run a BBQ subscription box brand, and a significant chunk of our orders are gifts. For a long time, we had very little visibility into gift recipients and no real way to bring them into our ecosystem. Giftnote changed that. That handoff has been genuinely valuable for building a subscriber base beyond just the original purchaser.

On the digital gift card side, Giftnote is a clear step up from what Shopify offers out of the box. The recipient experience is more polished, the messaging is customizable, and it just feels more intentional, like the gift was thought through rather than auto-generated.

Setup was straightforward (plug and play for default product pages, and easy to customize....the pre-built Klaviyo templates were easy to customize with our branding) and the support team is responsive. Nick was extremely helpful at every stage of the rollout.

Grill Masters Club
United States
2 months using the app
May 18, 2026

Giftnote has been amazing for us. We are using it for both digital gift cards and digital gift notes, enabling us to offer a nice gifting experience to our customers! The app developers were so helpful in getting us up and running, they did all the customizations to make it look and feel like our website. Everything was smooth and it's been great for our user experience already! Would definitely recommend!!!

American Leather Co.
United States
2 months using the app
April 20, 2026

Working with the Giftnote team was excellent. They helped us customise the app to meet all our requirements. We think it's one of the top gifting apps available today. The platform is easy to use for both customers and our business, and the inclusion of corporate gifting enhances the overall experience, making it seamless and enjoyable.

Uprising Glassware
Australia
About 2 months using the app
March 4, 2026

The Giftnote app is intuitive, reliable, and integrates seamlessly into our processes. It has made managing gift messages and customer interactions much more efficient.

A special shoutout to Nick and the Giftnote support team who have been outstanding. Their responsiveness, expertise, and willingness to help with any questions or tweaks make managing updates and changes much easier.

Highly recommend Giftnote to any business looking for a simple and effective gifting solution backed by fantastic service.

Jardan
Australia
Over 3 years using the app
Giftnote replied March 16, 2026

Huge thanks for the shoutout! We love working with the Jardan crew. Your furniture is such a premium gift idea, so our goal was to make sure the gift message felt just as high-end as the product.

We really focus on making the gifting experience seamless so you can identify those gift recipients and turn them into loyal customers. It is all about making the process intuitive and reliable without the manual overhead. Great to have you guys with us.

Nick
Co-Founder

March 30, 2026

We have just started working with Giftnote and so far all is pretty good. Our customers seem to enjoy the control of when messages are sent and it all connects with shopify delivery systems.
The best part is being able to send the giftee follow up offers. Before this we were missing out on sales as our customer was not the recipient, Giftnote managed to fix this.
Great team, super helpful and supportive.
Thanks team Giftnote

iLOLA
United States
3 months using the app
May 18, 2026

Love this app! but the CX service is really what I love. Nick and team are so helpful on implementation and feedback.

RANGER STATION
United States
Over 1 year using the app
May 18, 2026

Great app that facilitates gifting, and follow up messaging. Simple integration, good support and no issues.

Knog
Australia
About 1 year using the app
March 3, 2026

Great gift message app. Support was excellent but didn't need a whole lot aside from some setup questions. Offering gift message option has helped conversion during gift giving season. Highly recommend this app.

Plush Necessities
United States
4 months using the app
Giftnote replied March 16, 2026

That’s awesome to hear! Luxury robes are the perfect gift, so I’m glad we could help you guys boost those conversions by making the gift message option effortless for your customers.

We want to help you turn every gift order into a future customer by capturing that recipient data properly. Glad we could help you prepare for the gift-giving season without any setup headaches.

Nick
Co-Founder