Reviews (140)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its easy setup and intuitive operation, enhancing the shopping experience with options for personalized messages and delivery via email or SMS. It integrates smoothly with Shopify, Klaviyo, and various CRM systems, offering features like multi-recipient and bulk shipping. The customer service team is noted for their responsive support. Regular updates improve functionality without adding complexity, boosting sales and streamlining operations.

November 27, 2025

Giftnote makes gifting our products effortless for customers. We reviewed a few other tools, but this one was by far the best fit. Plus, they keep rolling out helpful new features!

Marie-Stella-Maris
Netherlands
About 1 year using the app
January 28, 2026

We’ve had a great experience with this app. Initially, we planned to use it mainly during peak gifting periods, but after reviewing performance and usage, we decided to keep it active year-round — and we’re still seeing consistent usage post-holiday, which has been a great surprise.

The app has been working smoothly, with no complaints from customers. We did encounter a minor issue with email messaging, but that was related to our internal setup rather than the app itself.

Overall, we’re very happy with the performance and value it provides, and we appreciate how relevant it is beyond traditional gifting seasons. Looking forward to upcoming features and continued improvements.

Marcella
United States
3 months using the app
November 25, 2025

Amazing customer experience, was having trouble with a custom integration and reached out for help. They responded immediately and jumped into my store to fix the problem. Very happy with the results so far.

Formulary 55
United States
9 months using the app
November 25, 2025

Our team and customers are loving Giftnote! The Giftnote team was incredibly helpful during onboarding, answering all our questions so we could customize the app to our liking, and create the best possible experience for our customers. Highly recommend!!

True Botanicals
United States
3 months using the app
November 25, 2025

Giftnote is KEY for corporate gifting, offering multi address shipments to your customers, and ecommerce giftcards. Working with Nick and his team has been a wonderful experience. They are incredibly helpful, responsive and knowledgeable. Top notch support, not just during the initial set up, but also after. 10/10 gifting engine and 10/10 tech support.

On Your 6 Bourbon
United States
About 2 months using the app
October 30, 2025

Giftnote makes it easy for our customers to buy gifts and share our products. We looked at a few other options and this one was the best for gifitng. And they're continuing to make it better with new features :)

Easy Lunches
United States
8 months using the app
November 25, 2025

we are a couple of weeks in and so far have a bunch of gifted orders. Nick, Matt and team were excellent at getting things setup and customised for us. Really went above and beyond. So far its fantastic.

Magic of I.
Australia
30 days using the app
October 28, 2025

Our business is heavily centered around gifting, so I was eager to start using Giftnote. The implementation process was smooth and straightforward, and Nick has been incredibly responsive and helpful every step of the way. The app itself is intuitive and easy to use, making it a fantastic addition to our website and enhancing our customers’ shopping experience. We’ve had zero issues since launching. I highly recommend!

BADESOFA®
United States
4 months using the app
October 16, 2025

As a coffee business—where gifting keeps growing—Giftnote has become indispensable. The value is unparalleled. The team has built a fantastic, seamless product end-to-end: effortless backend setup for us, and a clean, intuitive front-end for customers. Gifting flows feel native, checkout is smooth, and support is on point. They’re constantly thinking ahead and rolling out new use cases—this isn’t “set it and forget it,” it’s a continuously evolving app. Highly recommend for any store looking to elevate gift orders without adding complexity.

Wonder Waves Coffee
United States
12 months using the app
November 24, 2025

Easy to Integrate with all Platforms! Giftnote team are super helpful and platform uplift with customers has been great! Would Recommend!

ECO. Modern Essentials
Australia
About 2 years using the app