Reviews (171)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

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Merchants highly recommend this app for digital gift notes, gift cards, and multi‑gifting, calling it a must‑have for gifting brands and peak seasons. They report higher gift sales, new customer acquisition, and reduced warehouse and support workload. Key highlights include timed email/SMS delivery, a native‑feeling UI, strong Shopify and marketing integrations, useful analytics, and responsive “white glove” support that makes setup and scaling bulk or corporate gifting easy.

September 29, 2026

The gift giving a gift card experience has been great and solved a major issue for our customers. They are able to leave a gift note easily and the follow up flows are great for retention. Very easy to use and easy to integrate!

Annmarie Skin Care
United States
Over 1 year using the app
September 2, 2026

This app has been fantastic for us due to our 3PL constraints in adding a physical gift note. It has saved our customer service team a lot of time and effort and has generated revenue from gifted prospects.

Baby Village
Australia
Almost 2 years using the app
July 13, 2026

So far, so good! Admittedly we haven't fully utilized the multi-ship features yet, but the gifting and gift card experience has been a vast improvement. Easy to use, integration with Klaviyo is great, and the team is very responsive and helpful. There are some other platforms/apps out there for gifting and corporate/multi-ship that might be a little more polished, but when considering costs, this app provides a lot of value.

Island Creek Oysters | Buy Oysters Online | Buy Caviar Online
United States
4 months using the app
July 10, 2026

Gift note has been an amazing app to generate new leads and to drive down the number of customer service tickets on gift exchanges.

HOWLER BROTHERS
United States
2 months using the app
June 26, 2026

We can’t say enough good things about GiftNote and the team! The GiftNote functionality in our Shopify store has enabled us to offer our seasonal sentimental gift product in ways that previously weren’t possible and it has given us a significant differentiator in our market.

We’ve received several messages from customers telling us how easy the process is and how excited the recipient was to receive the email.

We now have large organizations and professionals who regularly send their clients gifts ask about multi-gifting options, and we are looking to add the enhanced GiftNote feature.

The entire GiftNote team was there to support the implementation into our website and email system! We are looking forward to using GiftNote for many years to come!

Adoration Peony Garden
United States
4 months using the app
June 22, 2026

A must-have if gifting is any part of your business. We run a BBQ subscription box brand, and a significant chunk of our orders are gifts. For a long time, we had very little visibility into gift recipients and no real way to bring them into our ecosystem. Giftnote changed that. That handoff has been genuinely valuable for building a subscriber base beyond just the original purchaser.

On the digital gift card side, Giftnote is a clear step up from what Shopify offers out of the box. The recipient experience is more polished, the messaging is customizable, and it just feels more intentional, like the gift was thought through rather than auto-generated.

Setup was straightforward (plug and play for default product pages, and easy to customize....the pre-built Klaviyo templates were easy to customize with our branding) and the support team is responsive. Nick was extremely helpful at every stage of the rollout.

Grill Masters Club
United States
2 months using the app
September 18, 2026

We recently released a product where we saw a ton of people choose the gifting option. It's a great feature that people really appreciate!

Brave Books
United States
About 1 year using the app
September 17, 2026

Easy to use, very communicative when you need help with anything

AppyHour Box
United States
Over 2 years using the app
August 19, 2026

GiftNote is exactly what we were looking for to handle multi-address corporate orders! They were extremely helpful with setup and always responsive with every question I had.

Essentially Charleston
United States
12 months using the app
June 8, 2026

Giftnote has been a fantastic addition to our Shopify store. Not only has our customer experience improved, but our gift card sales have increased as well. The integration and set up was smooth, and the app is easy to use. We appreciate the quarterly check ins from the Giftnote team.

Faithfull the Brand
Australia
Over 1 year using the app