Reviews (311)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive gifting features such as multi-address shipping, delivery scheduling, and personalized gift messages in a single order. It consolidates multiple functionalities like build-a-box and direct upsells, enhancing operational efficiency and boosting sales. The user-friendly interface and seamless Shopify integration are also praised. The support team is noted for their quick and effective assistance, including custom adjustments, contributing to a positive user experience.

November 16, 2017

We just installed this app, and were very impressed that the developer did all the heavy lifting...by correctly and immediately updating our theme. We are a brick and mortar with over 20 years experience, so we've gone through the ups and downs of e-commerce and apps. We've had terrible experiences, and then impressive experiences, such as with Pix and GiftShip. They are responsive, savvy and have created a great product that they support. They also made a few suggestions on how to optimize the app for our particular theme and shop. Thanks and we look forward to more apps from Pix.

Rembrandtzartandgifts
United States
About 1 month using the app
July 14, 2020

We use this app to allow our guests to ship gift baskets to multiple recipients from a single order. The app has really improved our business. The support has been excellent!

Kneaders Bakery & Cafe
United States
About 1 month using the app
Edited September 14, 2020

There are a lot of details to manage when opening a new store and the app options can feel overwhelming. I chose Giftship because it offers me and my customers time-saving solutions.

The multiple address feature will be a fan favorite for our customers allowing customers to ship items to multiple locations in a single order with a personal message for each shipment. How cool is that!!

Lunds & Byerlys Gifts
United States
About 1 month using the app
October 3, 2020

Great customer service and very customizable. We only use two of the many features available with the app and think its worth it!

SMALL PACKAGES
United States
About 1 month using the app
December 1, 2019

We love this app! Using GiftShip allows us to have future ship dates for our craft popcorn business. We can also allow our customers like businesses order and ship to multiple addresses. Works great for client gifts! The support staff is very friendly and responsive. Helped answer my questions quickly and were incredibly helpful! Get this app if you need to ship to multiple addresses, have future ship dates, or both!

Proper Popcorn
United States
About 1 month using the app
April 22, 2021

We had issues with conflicting apps being used in our order process via Shopify. Tim and Zac were fantastic at helping us resolve work together issues without having to sacrifice the quality of the checkout experience. So refreshing to have a support team with a "can do" attitude and NOT a "not our problem hire a developer" reflex.

California Avocados Direct
United States
About 1 month using the app
November 9, 2020

We just started with this app and customer service has been on point! They have helped us resolve custom issues really quick!

Aaron Chang
United States
About 1 month using the app
August 22, 2023

Our experience with Gift Ship has been so good! The team has gone out of their way to offer support and training for our team as we learn to navigate the app. They are quick to respond and very helpful!

T H E W I L L O W S B O X & C O .
Canada
About 1 month using the app
October 4, 2017

Tremendous service, went above and beyond typical support to help. This app is something that we've actually been looking for. Having the ability to purchase multiple items and have them shipped to different contacts is HUGE! Looking forward to seeing increased orders thanks to Giftship.

The Pound Cake Company
United States
About 1 month using the app
February 13, 2023

I wish every app developer was as responsive, prompt, and helpful as Giftship's team! Stella, Mateo, and Tim helped me work through several issues specific to making the app work for my needs. They even helped adjust the text alignment to match my product pages better, along with the padding around their app's added text on my product pages, creating a much more built-in, custom appearance.

In regards to the functionality itself, it's flawless. I changed text fields and prompts within the "Manage Translations" portion of the back-end of the app to make it really work well with my store. And, I love that it splits the gifts into separate orders, which pull perfectly into ShipStation.

While it may not be the least expensive app out there, it's worth every dollar!

Oak City Gifts
United States
About 1 month using the app