Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its multi-ship, product customization, and bundling features, which simplify gift orders and increase sales. The customer service is noted for its quick and effective problem-solving. Despite minor issues, the sentiment is generally positive.

February 13, 2023

I wish every app developer was as responsive, prompt, and helpful as Giftship's team! Stella, Mateo, and Tim helped me work through several issues specific to making the app work for my needs. They even helped adjust the text alignment to match my product pages better, along with the padding around their app's added text on my product pages, creating a much more built-in, custom appearance.

In regards to the functionality itself, it's flawless. I changed text fields and prompts within the "Manage Translations" portion of the back-end of the app to make it really work well with my store. And, I love that it splits the gifts into separate orders, which pull perfectly into ShipStation.

While it may not be the least expensive app out there, it's worth every dollar!

Oak City Gifts
United States
About 1 month using the app
Edited November 12, 2020

Great app, the speedy, reliable service we received on the highest paid plan was well worth it. Helped our Xmas sales.

Miks Chai
Australia
About 1 month using the app
Edited March 18, 2018

Father's Country Hams are cured and shipped on our family farm in Kentucky since 1840. We have had a web site for several years on different hosting sites .We tried before to add needed features to our site but they never worked as we preferred . The Giftship app with the added up-sell features is perfect for all our needs! We ship lots of gifts and the Hold Date and the ability for customers to ship to multiple address is a must have for today's customers. Our customers are pleased with how easy ,they can order gifts for family and friends and even write their own gift message. Now the ADD ONS- a real selling machine! I am shock how many customers add additional products at check out! Visit our store and see how easy and great Giftship would help your on line store. The customer support is Excellent! They installed the app and have worked with us to make sure all of the Gift ship features are performing correctly . Was surprised how quickly they would respond to my questions durning our start up process. www.fatherscountryhams.com

Fatherscountryhams
United States
About 1 month using the app
November 16, 2020

Great tools for gifting and great, rapid reply service for any issues. Really like the gift messaging, multiple shipment and future date planning functionalities.

Fohm Co
United States
30 days using the app
August 11, 2022

I use this app for the Delivery date picker and for Product Options (product add-ons / upsells) on product pages. I was after a customised solution that required some CSS and javascript changes. Having run into problems because I suck at coding, I received help from their support team. One of their support guys named Tim was very helpful with implementing a solution quickly. Thank you, and this app really is a great all-in-one gift app!

Cheeky Plant Co.
Australia
29 days using the app
August 22, 2018

Tim was excellent to work with, and quick to respond to every inquiry I had during the process of testing the platform and determining how it would integrate with our current shopping site. He was happy to make customized edits to suit our needs, which made me feel confident that our customers will know the best way to use the multiple shipments option for quick and easy ordering. We are trying to build our corporate gifts business, and giftship should definitely help. I highly recommend Tim and the app.

Deiters Chocolates
United States
28 days using the app
November 8, 2017

Customer service has been top notch! I had a lot of styles that needed tweaking and the team was very helpful. Thank you!

Loved And Found Box
United States
28 days using the app
March 3, 2021

The only thing better than what this app provides is their customer support. I requested a specific customization on my product pages, and Tim reached out and had it done in no time flat.

Dream Big Printables
United States
25 days using the app
April 22, 2020

Customer support is THE BEST! We made multiple requests to help us understand and utilize the app to its optimal use, both Tim and Zac provided outstanding assistance to customize, troubleshoot, configure, and teach us about the app. A+ to the GiftShip team !

Maui Kuʻia Estate Chocolate
United States
24 days using the app
September 3, 2020

The Giftship app has really worked for my site. The multiple shipping option is making it much easier for our customers to order. More importantly, I had an issue with the Datepicker section of the app and the support team was awesome in resolving the issue quickly and communication throughout the process.

Julie's Chocolate Chips
United States
24 days using the app