Reviews (249)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants in the gifting sector highly recommend this app for its features like multi-address shipping, delivery scheduling, gift messaging, and product personalization. These tools enhance customer convenience and streamline fulfillment. The app's integration and user-friendly interface improve the shopping experience. Merchants also praise the responsive and helpful customer support team for their assistance with setup and troubleshooting.

January 8, 2026

The Giftship team was incredibly helpful and patient as we worked through the best possible solution for our situation. While they weren’t able to help entirely, they did find a workaround that helped significantly

The Nuttery
United States
Over 1 year using the app
November 26, 2025

Giftship is a fantastic app and our online store could not work without it!
There are so many features that can be easily adjusted and amended to suit your specific needs. Whenever I have had difficulties the developers have helped me instantly.
I would highly recommend this app and it's developers.

Scented Narcissi
United Kingdom
Over 5 years using the app
January 16, 2026

Absolutely incredible customer service; they respond immediately!!! This app has been a game changer for us as a gifting company with the desired delivery date option.

Giorgio Cookie Co
United States
4 months using the app
February 9, 2026

Loads of great features in the app and the customer service is outstanding. We're already using a few of the features and I am working on adding even more across our site and was able to cancel another subscription when I discovered that Giftship also had the same functionality that we were paying for elsewhere. The customer support is is so responsive and helpful.

ANAIS &
United Kingdom
3 months using the app
February 3, 2026

the team is always willing to help and super fast in responding with any questions or issues.

Cheers in a Box
United States
Almost 3 years using the app
October 2, 2025

Giftship is the best app we've ever worked with. Many features and customizations to fit your specific needs. Incredibly quick and responsive support with detailed explanations and assistance in getting the app to work the way you need it to. They have even gone so far as to build in additional features that we need. There is so much you can do with this app and we would not hesitate one moment to recommend Giftship and it's developer GIST overall.

Sweet Flour Bake Shop
Canada
Almost 6 years using the app
October 31, 2025

Super fast response time! Very helpful! Jayson and the team are great!

Fort Worth Cattle Co
United States
9 days using the app
July 3, 2025

We have been working with giftship to manage the personalisation of our products and allow our customers to select specific dates to have their order delivered. We have ran into some issues with the integration of our other apps however Jayson and the team have worked hard to fix these issues and get our website running the way we want it too. Brilliant support for a great app!

Party Pieces
United Kingdom
Over 4 years using the app
November 17, 2025

Great app easy to use and excellent customer support

iPantry
Australia
4 days using the app
Edited March 21, 2025

The GiftShip app has been great & so has your customer service; after a demo from Jayson my gift message and calendar are giving our clients the tailored experience we wanted. thank you!

Lesaint Chocolate
United States
Over 5 years using the app