Reviews (310)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its extensive gifting features such as multi-address shipping, delivery scheduling, and personalized gift messages in a single order. It consolidates multiple functionalities like build-a-box and direct upsells, enhancing operational efficiency and boosting sales. The user-friendly interface and seamless Shopify integration are also praised. The support team is noted for their quick and effective assistance, including custom adjustments, contributing to a positive user experience.

October 31, 2024

Excellent support! And not just on one occasion but on many, related to making apps work together with themes. Brilliant. Wouldn't hesitate to recommend!

Shepherds Purse Cheeses
United Kingdom
About 3 years using the app
October 8, 2024

These people actually got our glitch fixed and our website functions back on track - was a busy time of the year for us for the functions to be playing up, but they nailed it - Thanks Greg and Tim

BarclaeRidge
New Zealand
About 2 years using the app
September 3, 2024

Giftship support is truly exceptional. There were a few things that weren't working initially and I received personalized attention and fast support! Excited to see how this app improves our business and customer experience.

St. Brown & Co.
United States
About 1 month using the app
August 1, 2024

The app is fantastic, but the team behind it is even better!

The team at Gist are hands down one of the BEST teams I have ever had the pleasure of interacting with.

Our initial GiftShip implementation faced a couple of hiccups due entirely to how our Shopify instance was configured (with third-party apps) and a lack of understanding regarding the features we required.

As our rollout was time sensitive and our deadline fast approaching, I reached out to Jayson, Tim, Zac as well as the other amazing Gist team members for any advice and/or support they could offer.

Not only were my queries answered promptly, but also with care and compassion. In less than 48 hours I must have sent a dozen or more emails about several separate technical issues, yet each and every time the response was friendly, pleasant and helpful.

If you're looking to offer your Shopify customers a variety of gift options, including multi-address shipping, plus you're looking for a stable, robust solution that is easy to implement and manage, GiftShip is it.

If you're not already convinced by the world-class quality of the GiftShip app, let the quality of the Gist team convince you.

Absolutely sensational.

Wilderness Committee
Canada
About 2 months using the app
September 5, 2024

Amazing app, with extremely responsive and helpful support! We've needed several modifications, and the team behind this app has helped us every time. Strongly recommend them :)

Traditions
United States
24 days using the app
November 1, 2024

Great, fast customer service!

Marcoot Jersey Creamery
United States
Almost 3 years using the app
May 28, 2024

One of the best apps for companies that specialize in gifting. There are so many features that we have implemented and the app is reasonably priced. I love having all of the features in app, rather than having to download multiple apps to do a single function. Their team has been extremely helpful and continues to help walk us through the implementation process.

Batch & Box
United States
About 1 month using the app
June 6, 2024

Tim and the team are among the best in the business and always deliver exceptional support at any time. The app is a must have

Allocated Outlet
United States
6 months using the app
March 8, 2024

I love using this app; their customer service goes above and beyond! The app has fantastic features, and I found answers to my questions quickly in their excellent FAQ section. When I had a little trouble with how my cart page looked, I reached out, and Jasyon got back to me quickly, spending time to fix the issue. It's clear they genuinely care about their customers, and I couldn't be happier with the experience. I wholeheartedly recommend this app!

Holly Sparks Gifting
Canada
8 months using the app
November 29, 2023

I use Gift Ship on my shopify website and love how simple it is to use. I recently had an issue with delivery dates not being printed on my order confirmation email. After unsuccessfully trying to fix it myself I contacted Dhopify who put me onto GS help. While they are based in Canada and I’m in Australia, this didn’t affect their responsiveness in helping me fix my issue. All done in a few hours. Brilliant service.

Inkberry Flowers
Australia
Over 1 year using the app