Reviews (322)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the gifting experience with features like multi-address shipping, personalized messages, and specific delivery date selections. It includes tools like Box Builder and order printer, improving operational efficiency and customer satisfaction. The app integrates smoothly and performs stably, with a support team praised for their responsiveness and effectiveness in resolving issues, making it a favored choice for optimizing gifting services.

Edited December 10, 2024

Be warned: can't use ShopPay if you use this app. If you use this app and enable ShopPay, emails/notifications to customers do not work correctly -- customers get ShopPay notification that their orders have been cancelled (even though neither they nor we have cancelled their order).

It's not true that this app is "fully compatible with ShopPay." We've contacted GiftShip support about this ...

Goose Gift Shop
United States
About 3 years using the app
Gist replied December 10, 2024

Thank you for your review, we appreciate the feedback.

I just want to underscore that the app is fully compatible with ShopPay, and both can be used simultaneously.

As per ...

February 11, 2021

After installing this app, multiple addresses feature was working quite well. But after some days, this feature is not working properly. After adding multiple addresses to the products on cart page it shows an error "No Shipping Rate Available" and does not proceed to checkout.

Wholesalers Direct
United Kingdom
11 months using the app
Gist replied February 11, 2021

Hello,

Thank you for letting us know about this issue. We are happy to take a look at why shipping rates may not be pulling through. We have reached out directly to you, and ...

May 29, 2021

Not impressed with the support provided to me during my demo trial period. The support was so poor I decided to cancelling account / removing. It took 4 days into 7 day trail to receive a response (after two emails / and VM). One issue was solved by pointing me to a FAQ and being told its work right. (PopUp carts are not compatible). Second issue was basically ignored. Third issue was data flow ...

Celebrations Coffee
United States
7 days using the app
Gist replied May 29, 2021

Hi Mike,

We appreciate the sincere feedback, and want to apologize for any time delay in sorting these issues out for you during your free trial.

When 3rd party apps and ...