Reviews (322)

Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing the gifting experience with features like multi-address shipping, personalized messages, and specific delivery date selections. It includes tools like Box Builder and order printer, improving operational efficiency and customer satisfaction. The app integrates smoothly and performs stably, with a support team praised for their responsiveness and effectiveness in resolving issues, making it a favored choice for optimizing gifting services.

February 26, 2019

This app was the perfect solution for me because many of my customers order our cookies as gifts for their new mom friends, daughters, etc. I wanted to make it easy for my customers to not only indicate that they were shipping the cookies as a gift, but also enter multiple addresses. This app offers both! Plus, when I had questions or needed customization made, their customer service team was on top of it right away. Thank you Tim for the great customer service. I'm excited about offering this feature to my customers!

Miracle Milkookies
United States
1 day using the app
Edited September 19, 2020

Installed and had immediate problems. Support didn't respond for days - too important an app to not work or respond.

College Town Glasses
United States
1 day using the app
May 26, 2020

This app beautifully took on the css of my store and was easy to set up. Both Zac and Kevin responded super fast, were friendly and quick to help me problem solve something I needed specific for my store. Great customer service makes a huge difference when using an app. Thanks. Will definitely install this app on other stores I build.

Bad Girl Barware
United States
1 day using the app
Edited August 23, 2021

We had new theme from shopify that was a bit glitchy but immediately got help from the founder who took so much time to walk me through and address everything. Customer service top notch! This app allows you to have gift messages and send to multiple addresses from one cart which is great during holiday season! This app is a home run.

Sweetwater Labs
United States
About 13 hours using the app
June 7, 2018

Love it! Giftship is exactly what we were looking for for our gift basket store — it's like they read our minds. Their support team is also incredibly responsive, friendly, and knowledgeable. I couldn't be more happy with this app purchase. Thanks for thinking of such a great solution and for being so helpful!

Gingham Posh
United States
About 4 hours using the app
December 4, 2019

Downloaded the app to see if it was right for my needs, not sure who helped but they were extremely patient with my numerous questions! Thank you

Vena CBD
United States
About 1 hour using the app
June 18, 2020

We've constantly gotten request from buyers over the past few months to implement a way to send care packages to multiple addresses. This was an easy and very cost effective solution! We have some complicated code on our theme and Kevin was incredibly helpful in ensuring the app not only worked properly, but plugged into our theme in a clean way. Really excited for our customers to start using this!

Copper Cow Coffee
United States
35 minutes using the app
Edited April 28, 2020

Great app, essential for any store that does shipping. Their customer service was quick to respond and helped with any issue i had, at any time. Highly recommend. Thank You!

The Cheese Shop of Centerbrook
United States
22 minutes using the app
September 27, 2020

5 stars - full stop! The app is very helpful for my business, I was able to remove 3 apps to replace them with GiftShip. The team is quick to respond and helpful with questions and set-up assistance. They ask questions specific to your business to tailor the app to you and your customers. I'm a big fan of the Gist family of apps!

Bulging Gift Baskets Vancouver
Canada