Reviews (1,877)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this affiliate marketing app for its effective management and growth of affiliate programs, noting improvements in sales channels and business expansion. It's praised for affordability, comprehensive features in the free version, user-friendly interface, and extensive customization options. Key features like detailed analytics aid in tracking and optimizing affiliate performance. The app's reliability, seamless Shopify integration, and responsive 24/7 customer support are ...

Edited July 26, 2023

UPDATE 26 JULY 2023 ***DOWNGRADED to 1 sTAR***** Declining Service has lead to changing our review. Please read below The Customer Service has declined
********
Keep this in mind when you buy an app, you are paying for the Customer Support as much as you are paying for the functionality of the app. Anuj is amazing. The response time and quality of responses is superb. I would recommend this to ...

White Lion Athletics
Canada
Almost 4 years using the app
August 5, 2019

I couldn't find an option to downgrade my plan , apps are designed to rip off store owners. I sent an email didn't get any response how to downgrade.

HealthPulze
Canada
Over 3 years using the app
GoAffPro replied August 5, 2019

Hello HealthPulze

For downgrade, please contact our customer support team at support@goaffpro.com. Our team should respond within 24 hours with a list of breaking changes ...

June 3, 2022

WARNING!! This app will cause you a headache. The app registers and allocates previous and non-affiliate sales to affilliates before they have even signed up! Then it is your problem to get in touch with the affiliate to inform them about this issue and to tell them that the sale was not made by their referral links and that it instead a cookie related issue from the app. Customer service ...

The Sense of Doubt
Germany
Over 3 years using the app
GoAffPro replied June 3, 2022

Hi Aleandro

As clarified by the support email, this attribution was done by the admin having the affiliate's referral cookie in their browser. That is how every system does ...

July 18, 2023

Unfortunately, the app can no longer be opened recently. In the corresponding area, "Just a moment" (or something similar) flashes very briefly, then the screen goes white. Thus, GOAFFPRO must unfortunately be removed from our store again.

Nordic-Trading
Germany
Almost 3 years using the app
August 25, 2020

Their support is very poor, we faced a problem regarding mail customization but haven't received a solution yet.

Dot & Key
India
Over 2 years using the app
March 16, 2023

Don't ever install this app. they keep your store connected after you uninstall it and generating codes on the web.

Thersipo
United States
Over 1 year using the app
GoAffPro replied March 16, 2023

Hi

Uninstalling the app automatically invalidates the codes. You don’t need to do anything else. Once you uninstall, all affiliate discount codes become invalid and your ...

April 23, 2020

Right now I am about 3 days into my 15 day trial and my experience is not making me want to stay with the premium. The discount codes for my affiliates don't seem to work and I can't find anything helpful online to resolve the issue. I sent a message to them, but I am not hopeful for a quick resolution. Sent a message 3 days ago with nothing but a confirmation in response. I also didn't get an ...

Great Mornings Coffee & Tea
United States
About 1 year using the app
GoAffPro replied April 24, 2020

[REQUEST FOR FOLLOW UP]
Hi Kristin

Your support ticket was replied to within hours of submitting, but probably because your contact email was incorrect you did not get the ...

Edited June 30, 2024

Contact customer support a couple of weeks ago with a simple commission issue, they couldn't resolve it and referred it to their tech team. Haven't heard a sensible answer from anyone since!!
GoAffrpro really struggle with simplest of issues and have become a bit complacent, i would have a look at other Apps as my issue is so very very easy to understand but they simply are not dealing with it!

frankysbowtique.com
United Kingdom
About 1 year using the app
Edited August 30, 2023

Update on 8/31 2023
The customer support Melanie is very unhelpful and the way they talk to us seems they are the boss and can ask you to do anything!
Their report is very inconvenient, they cannot allow you to do a custom report that contains all the data, which is completely understandable because nothing is perfect! But their attitude to this really upset me, Melanie said it is a good ...

ChinaHobbyLine
Hong Kong SAR
About 1 year using the app
October 22, 2020

I've been using this app for the last 2 months. The app is stellar and the documentation is thorough and detailed. However, the customer support is non-existent. GoaffPro mentions 24/7 customer support, but there's absolutely no responses. Even after contacting the support multiple times and sending follow up emails, no one gets back to you. Interestingly, my emails have read receipts and they're ...

Yoga Fun Puns
United States
About 1 year using the app
GoAffPro replied October 22, 2020

Hi Ismael

Thanks for the review. But on further inquiry, I did not found the customer support lacking in your case

Your last email to us was 9 hours ago.
https://i.imgur.com/ ...