Reviews (888)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this affiliate marketing tool for its seamless Shopify integration and customizable commission structures. It's user-friendly, suitable for both beginners and experts, and includes features like custom links and multi-level marketing. The app offers comprehensive analytics and reliable customer support, with quick email responses and proactive assistance. The free version is robust, encouraging upgrades for even greater functionality.
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BUYER BEWARE!!!
Unless you truly understand this app's functionality, you might wind up with paying affiliate commissions to people who are trying to scam you! I inquired about an affiliate's claimed orders because I wanted to learn how I determine whether these orders were a result of the affiliate's actions. Here is what Goaffpro told me 6 days later:
"This affiliate was found to be cookie stuffing and was hence suspended from the platform. You don't need to pay suspended affiliates.
As they have been found doing this in multiple programs. They have been blocked platform wide. Usually affiliates who engage in click frauds, cookie stuffing etc. are proactively suspended from the platform to protect our merchant partners."
Sounds to me like the app developers need to work on security measures to help protect their merchants. I am very disappointed. There needs to be more transparency.
ATTENTION FRAUDEURS !
J'avais installée l'application et ne l'ai pas vraiment utilisée jusqu'au jour où j'ai reçu un mail de leur part me disant qu'un affilié avait amené un client.
Faux ! Il s'agit d'une fraude, un client étranger (mon commerce est hyper local), m'ayant volé l'argent d'une commission sur un client qui était déjà dans ma boutique.
Seul le support Goaffpro peut aider et empêcher ce paiement de commission mais je ne suis pas certaine de leur retour à l'heure actuelle.
Prévention et pour ma part je ne ferai plus de programme d'ambassadeurs. Trop risqué pour des petits commerces comme le mien.
Très déçue et énervée.
Unfortunately, this app does not work for us. Despite all our marketing efforts, it appears not fulfilling our purpose. Our business is over controlled by them. All of our marketing materials and digital assets are connected with their domains. That makes it hard to promote our own brand. We believe there is a better one out there that can do a better job instead of paying for this software that basically does not perform well. It is also too expensive for small business owners. We do not recommend it.
I tell them the app isn’t working and they just send me to the FAQ. When I say there’s a bug in the app, they tell me to email the technical team. You’re paying $49 USD a month for this and the help desk’s response is “email the technical team.” Just think about that.
Think twice before installing this app.
Hi
We take all feedback seriously, but we cannot support or accept abusive or discriminatory behavior toward our customer support team. Our staff works hard to help every customer respectfully, and we expect the same respect in return.
Screenshot Proof :
https://creatives.goaffpro.com/7/ynjhcwsi-1000036917-1.jpg
https://creatives.goaffpro.com/7/xtzsfeak-1000036916.jpg
Your comments included language that was inappropriate and against our community standards. Because of this, we were unable to continue the conversation.
If you still need assistance, we’re more than happy to help you—provided communication remains respectful. Please reach out to us directly at support@goaffpro.com so we can resolve your issue properly.
We asked Harper and Emma to help us create a ticket with an issue and they were not willing to help at all until we mentioned the review page.
This app serves as a scam platform for scammers (sadly)
Vietnamese will register, highjack your brand name on Google, position their crap on your already built sales and you'll have to pay commissions...
Run away.
Hi
The marketplace is an optional feature and it disabled by default.
You don't have to publicize your program to everyone on the internet. You can keep it running privately. You can also set marketplace restrictions to ensure that only users from US (or your chosen country register).
Finally you only approve the users whom you want to work with. The system clearly displays the user's country / ip address etc. when they sign up.
You can also auto block google ad sales (Settings -> Advanced settings tab -> Block google ads option)
If you don't want to work with affiliates outside the France, don't approve those accounts.
I checked your marketplace listing and there are no country restrictions. and the program is explicitly set to auto approval.
Payment to the affiliates is also at your discretion, you can evaluate their sales before them paying
Finally, being a free user, you are not paying us anything, you have been using the app for many years, and bad mouthing us here is a complete net negative for us. We already have too many dropshippers like you, using the free version and consuming resources without contributing to the ecosystem.
With our reply, at least your customers would know that they are buying overpriced goods from your store. They can get the same from alibaba for one tenth the price. $19 for leaf earrings, the exact same on alibaba for $1.20. What a ripoff. Run Away
After using the app for longer, having 100's of affiliates we had issue's with some of the platforms functions and attribution. They claim its due to our google ads that sales are not attributed, which could be true but:
A: We didn't make any changes in google ads for months and suddenly a ton of sales got 0 commission because of google ads
B: They refused to even help / think with us and simply didn't respond|
C: They refused to offer any sort of solution or help us think through how to solve it.
Overall we lost a lot of good rep with our affiliates, GoAffPro left us hanging and was quite snarky / non-helpful.
Would not recommend. We have the most expensive plan so dont expect much support.
App not user friendly.....customers don't understand how to use app. Navigating dashboard very difficult.
Trying to get help from support and have no response for 5 days now.....looking for another referral app option
By far the worst customer service I've encountered in the Shopify ecosystem. They consistently fail to answer any questions, forcing you to figure everything out on your own. Their support is not just unhelpful but downright dismissive, with a shallow, careless attitude that makes it clear they don't value their customers at all.
Are you real ?? I checked our email support system and we have exactly 2 questions from you. One on 12th Sep and another on 30th September.
Both the queries were answered promptly with helpful guides. Screenshots are attached for readers
https://creatives.goaffpro.com/7/rbhezzmy-screenshot-2024-10-01-at-91646-pm.png
https://creatives.goaffpro.com/7/fceqefzp-screenshot-2024-10-01-at-91558-pm.png
To summarize, you are on a FREE plan, not paying for the app, get your queries answered promptly, and still leave a bad review. This is mind boggling.
Anyways, we wish you good luck and hope you excel in all your endeavors.
Contact customer support a couple of weeks ago with a simple commission issue, they couldn't resolve it and referred it to their tech team. Haven't heard a sensible answer from anyone since!!
GoAffrpro really struggle with simplest of issues and have become a bit complacent, i would have a look at other Apps as my issue is so very very easy to understand but they simply are not dealing with it!