Google Ads (Unsupported) , 12 reviews

Overall rating
4.3
Counts per rating level
  • 75% of ratings are 5 stars
    9
  • 8% of ratings are 4 stars
    1
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 17% of ratings are 1 stars
    2
December 13, 2019

I am using there tag manager and Retargeting add and came across the Shopping ads, mentioned 14 days trial but no trial charging directly 499$

LRL Motors
India
14 days using the app
AdNabu Global, Inc. replied December 17, 2019

Hi

Please understand Shopify shows an authentication screen to approve future charges post 14 days free trial. You had confused this with actual charging :(

Please understand this confusion & remove this review

December 16, 2017

READ THIS REVIEW!

Use at your own risk! I downloaded this app and and signed up for the basic package within a day the app had listed over 40 different adword campaigns that had accumulated nearly 1700 dollars in just 2 days, if I had not caught this I would have been stuck with a bill in the 10's of thousands of dollars. We never run more than 4 or 5 campaigns at a time due to our budget, yet this app created over 40 campaigns with no set budgets on them.

Be cautious - you don't want to end up with thousands in charges !

Natures Healing Crystals
United States
12 days using the app
AdNabu Global, Inc. replied March 20, 2019

Thanks a lot for Shopify for finally allowing me to write responses to false reviews.

I had personally sent screenshots explaining that we created no new campaigns in your account. The campaigns were created by a competitor and We had no control over it. All the money spent was through another app and not AdNabu

This was also a time when we were just starting development for Shopify. I had emailed 2-3 times to clear the confusion and to retract the false review. Our business suffered due to this initial bad review.

I am happy today though. I finally have a chance to clear the air about this issue.

1
1