Tapita: SEO Optimizer & Speed

Tapita: SEO Optimizer & Speed

Reviews (3,138)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective SEO and website speed enhancement features, including automated meta tags, schema markup, and image compression. The user-friendly interface and landing page builder are highlighted for their ease of use in marketing efforts. Additionally, tools for keyword research and backlink analysis are valued for improving site visibility. Exceptional customer support, particularly from personnel like Liam and Remy, is frequently praised. Merchants report significant improvements in traffic, conversions, and sales, indicating a strong return on investment.

November 2, 2024

Absolutely thrilled with the services from this store! Every issue I had was resolved promptly, and the team was incredibly helpful and professional. They went above and beyond to ensure I had a smooth experience, and I’m genuinely impressed by their dedication to customer satisfaction. Highly recommend this store for their exceptional service

London Institute of Financial Strategy
United Kingdom
About 1 hour using the app
October 8, 2024

Great support and SEO services!

Skandistil
Denmark
15 days using the app
July 19, 2024

I had left a review of Tapita a week ago. It was one star, which, at the time, I felt was appropriate based on my experience. However, recently I did notice one key improvement to my site. Well, more to the Google Search result. My Favicon was missing, and they did fix that. That said, since switching from a Paid (Standard) plan to the free plan. I noticed that my site metrics were even worse than when I started with Tapita. So, I opened the app to re-run some of their tools. But as I did, I realized that when I switched from the Standard plan to the free plan, they removed the Standard plan features. I should state that I was not on a trial plan. I paid the $59 fee for the standard plan. When I reached out to chat support after back-and-forth screenshots, they realized that I should still have the Standard plan features. So they offered me a month of the Standard plan or a refund for the unusable Standard plan that had been removed. At no time did they reach out after they removed the Standard plan features to offer a pro-rated refund. I have dealt with two chat reps here. One of them is fantastic, the other is rude at times and just not professional.

BLV Peru
Peru
28 days using the app
Tapita replied July 21, 2024

Hello,

Please find the clarification below regarding the recent issues:

1 ---> App Installation and Downgrade: You installed our app under the Paid plan on July 6 and downgraded on July 8. During this period, we found out that collection meta was missing. We advised adding meta to your collection pages to enhance your website's content and to control your sitelinks follow google best practices. However, you decided to downgrade to the Free plan on July 8 to avoid additional work. This was noted in the previous 1-star review.

2---> Your website performance metrics getting worse: You use our paid features only for 3 days, SEO is a long marathon, it will impact your results but it will need at least a month, and you never really clarify which metrics you're talking about, we improved your Speed and make your website more SEO friendly already.

If you're talking about traffic, it is impossible for our app to reduce our traffic after only 3 days of fixing Technical SEO errors, because Google by itself needs around 1 week at least to recrawl your data to read the change in SEO.

3 ---> Cancellation of Paid Plan: You downgraded our app from the Paid to the Free plan. When you switch from a Paid to a Free plan, access is limited to the Free features only. This is in accordance with our Terms and Conditions, which you agreed to upon purchasing our app, and this is standard app behaviors too, not only our app, other apps act the same way.

4 ---> Refund and Payment: Regarding your inquiry about Free/Paid features, although your case does not qualify for a refund, we offered two options: continue using the Paid app without needing to upgrade again, allowing you to use the Paid features for a full 30-day cycle, or receive a refund after you pay the bill. As of today, July 22, the bill remains unpaid, so we are unable to process the refund for an unpaid bill.

5 --->Customer Service Interaction: We reviewed the chat history and noted that Liam assisted you on both occasions. In the first chat, he provided complimentary Technical SEO support. In the second chat, he explained our charge policy and sought clarification on whether you preferred a refund or wished to continue using our paid features. We understand this might not have been the response you were hoping for.

Thank you for your time and understanding.

Best regards,

July 3, 2024

Super fast service and does exactly what i need it to for my pages and images to be optimized. Thanks to Liam for the super friendly support along the way. Give this man a raise!

Fatbike City
Poland
3 months using the app
July 5, 2024

Customer service patiently helped me resolve my challenging GSC error and checked my website, providing reasonable SEO optimization suggestions. They were quick and patient in their responses. I give them a five-star rating.

kikizap
Hong Kong SAR
3 months using the app
November 10, 2024

Great app. I have the free version and got immediate help from an employee who optimized my site. Keep it up and thank you very much for that

Gíabo
Germany
About 2 hours using the app
July 9, 2024

Amazing support.. Lani is very kind hearted and love to support his customers. App is very good and have features to solve SEO problems quickly. Overall good experience with the app

O.TWO.O Pakistan
Pakistan
About 2 months using the app
June 4, 2024

If i could giive more than 5 stars i would. I was having an issue with code showing above my header and couldnt figure out where it was coming from. So i contacted support to see if it was something to do with the SEO. Max connected to my pc and spent at least a half hour or more and told me it wasnt an issue with the SEO and insisted on helping until we could pinpoint where it this extra code was coming from. Turns out it was an issue locally with my system and we able to uninstall the app that was causing the extra code to appear. Great support even for an issue that was unrelated to the services they provide. This is how every company should operate. Thank you max for your dedicated effort to help figure out what was going on.

Performance Auto Technologies
United States
10 months using the app
September 6, 2024

Simply Amazing Support! Spent close to an hour resolving my scan result issues and guided me to other problem solving site (Google Tag Manager) and I'M ON THE FREE ACCOUNT!
Don't know their name but their Customer Service is second to none and has convinced me to upgrade from a free account.

Panama Expat Store
United States
About 3 hours using the app
July 16, 2024

I can't express enough gratitude for the incredible IT support I received from Tapita SEO & Speed Optimizer. From the beginning, they were attentive, professional, and dedicated to resolving all my critical issues. Not only did they address my immediate concerns, but they also went above and beyond by assisting with my Google Tag Manager account. Their expertise and commitment have significantly improved my website's performance, boosting my SEO score to an impressive 90!

The team at Tapita demonstrated exceptional knowledge and patience, guiding me through each step of the optimization process. Their support has been invaluable, and I am confident in my site's capabilities now. If you're looking for a reliable and effective SEO and speed optimization service, I highly recommend Tapita. They are truly the best in the business!

APARO
South Africa
14 days using the app