Google & YouTube , 7,866 reviews

Overall rating
4.5
Counts per rating level
  • 70% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly interface. They value its automatic product updates and personalized recommendations, which help reach a larger audience. The app's ability to provide insights, track conversions, and integrate with Google Shopping and YouTube ads is praised for driving business growth. Merchants also commend the responsive customer support and view the app as a key tool for optimizing marketing strategies and boosting sales.

July 22, 2020

This app is not very good. It uploads all my products without letting me know what fields are required and then makes the account suspended for incorrect info. What

Wouldn't it be better to:
1. Display what is incorrect
2. Do not let incorrect info get submitted
3. Once corrected, allow for submission.
4. Avoid unnecessary account suspensions and friction..

Current state:
1. Upload, incorrect, straight ban.

QDM
United States
About 4 hours using the app
Google LLC replied August 27, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your review with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs so this feedback is very appreciated. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.

Claire l Shopify

January 6, 2023

Sadly the app does not work properly, First my account got suspended and now the app is not working at all and I cant even open it.

Otive
United States
About 4 hours using the app
Google LLC replied January 11, 2023

Hi there,

Brett here from Shopify, thank you for taking the time to review the Google sales channel app. I'd like to open a dialogue between yourself and our specialized support team. I'll be following up with an email to discuss your specific case.

Brett | Shopify Support Specialist

October 8, 2020

This is too bad to use at all. My product cannot be approved,My product does not have any violations, it is difficult to pass the review

Sammy
China
About 4 hours using the app
Google LLC replied October 9, 2020

Hey there,

Robyn from Shopify Support here. Thank you for taking the time to share your thoughts with us about the Google Channel. I'm sorry to hear of the struggles you had in getting products approved. I'm going to follow up with you in an email to open up the lines of communication so I can dig further and see if I can help with getting the channel set up and working for your store.

Robyn | Shopify

October 11, 2018

I can see every store is having the same issue, I have uninstalled the old app but the new one isn't working.. great move Google... Get this fixed ASAP and stop costing us sales!

Acai Activewear
United Kingdom
About 4 hours using the app
March 4, 2021

it wont allow me to confirm my last 2 on my checklist & i have everything in place, so i cant rate until this is fixed

Head 2 $tore, LLC
United States
About 3 hours using the app
Google LLC replied March 17, 2021

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing.

I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication.

Claire - Shopify

December 5, 2017

Worst app ever. Installed it and instantly got suspended from Google Shopping Merchant account. DO NOT INSTALL THIS APP unless you are 100% sure you have everything as per Google's policies setup.

Doggyjackets
Australia
About 2 hours using the app
December 29, 2017

Cannot use with EUR. USD only.

Board Gamer Store
Ireland
About 2 hours using the app
Edited November 25, 2018

........terrible app. Couldn't even get past the first page. I dont usually review apps but my god this one was terrible.

Shoot, Santa Shoot!
Canada
About 1 hour using the app
March 28, 2018

WOW what a disaster of an app... I made the mistake of uninstalling the old app because I wasn't using it and now that I'm ready to tackle Google Shopping again this is what we have available? I'm in Australia so of course, can't use it because of the $USD requirement. My opinion is that Shopify did this on purpose so that we have to use the paid apps.

Cat Lovers Australia
Australia
About 1 hour using the app
May 17, 2018

USD only, useless, why even bother releasing it?

Sands Made
Australia
39 minutes using the app