Reviews (9,586)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration, ideal for e-commerce beginners. They value the straightforward setup and robust tools that enhance online visibility and business growth through effective advertising on Google platforms. The responsive customer service is also noted for its crucial support in addressing setup and operational issues, making it easier for merchants to reach their target audiences and improve business operations.

January 29, 2025

App used to work well until Google changed all their reporting. Even had a call set up with Google (their support is from India) and everything went to shit. had hire a marketing agency to fix the shit from Google.

semcoworks
United States
Over 3 years using the app
November 26, 2024

Hi,

We are getting error while integrating Google anlytics GA4 property with Shopify. The admin access of the Google ads, Google Analytics is with same email id.

Maxim Creation
India
Over 5 years using the app
December 12, 2024

Finora esperienza molto deludente con Google Merchant Center & Google Ads: dopo aver perso molto tempo a impostare i dati richiesti dal Merchant Center e da Google Ads (tramite un sistema poco intuitivo e tutt'altro che user friendly), Google mantiene bloccata la pubblicazione dei prodotti ogni volta rilevando nuovi errori o mancanze di dati che non venivano segnalate precedentemente. Spesso risulta difficile capire come intervenire per risolvere, in quanto l'errore non viene specificato ma viene descritto in maniera molto generica. Anche apportando le integrazioni richieste e dopo aver ricevuto le loro email di conferma della risoluzione del problema, continuano a bloccare l'account. Tra i diversi errori, ad esempio, segnalano la mancanza dei dati d'inventario quando invece in Shopify i dati risultano tutti in ordine (probabilmente dipende da malfunzionamenti dell'API). Per non parlare di alcune policy sui prodotti: ad esempio Google chiede di eliminare dal negozio di gioielli di Shopify dei semplici ciondoli a forma di croce perché potrebbero essere "offensivi". Insomma, l'integrazione finora lascia molto a desiderare.

Segni d'Argento
Italy
Over 2 years using the app
November 14, 2024

Google seems to not want to connect My Shopify store i'..,ve tried a few times. i may need a chrome extension

Rick's Pet Supplies
United States
11 days using the app
Google LLC replied November 21, 2024

Hi, you shouldn't need any additional chrome extensions. Give us an email by clicking Get Support or submitting a ticket here:
https://support.google.com/merchants/contact/shopify_3p_support_app
Let us know if you're seeing any errors when trying to connect and we can help you out

October 3, 2024

App was easy enough to set up - but once completed the 'customer events' app pixel still says 'disconnected' when every part of the app set up has been complete and they all say 'connected' because of this we went 12 hours with no data running from our store to Google ads/analytics etc.

No explanation or help on how to get the app pixel to 'connect'

Nood Nutrition®
Australia
Almost 2 years using the app
September 10, 2024

Yes, it's easy to install. BUT it doesnt report the transactions correctly, have noticed duplicate transactions on many occasions. I've disabled the app and using another app to better manage analytics..

Atlas McNeil Healthcare Community
Australia
Almost 2 years using the app
August 5, 2024

I have added the Google and YouTube app to my sales channel, and It is connected to my Google Ads account. It is tracking conversions for page view, search and begin checkout. However, it is not tracking conversions for purchases and adding payment information. The status also shows 'disconnected' for the customer events app pixels.

Lobo Worldwide Inc.
Canada
Over 1 year using the app
Google LLC replied August 14, 2024

Hi - the Customer Pixel being disconnected is expected. This is a new feature rolling out in the next few months, by which time this will switch to "Connected" automatically for you. In the meantime, we are still tracking conversion events via tagging. If you are having issues with seeing all events come through and you use the app to set tags for you, we know there's a current issue with the new Shopify Thank You Page catching all the events. If you revert back to the previous version for now, this should fix your issue.

August 5, 2024

This would be better if it integrated the Google merchant reviews after purchase. You want people to have authentic reviews and have a system for it but you don't integrate it with the biggest platform.

The Best Numbing Cream
United States
14 days using the app
Google LLC replied August 14, 2024

Hi, this is a great callout. We will pass this request onto our product team and see how we can build that feature out! In the meantime, we hope the rest of the app is to your liking.

April 28, 2024

LA transicion de productos a shopify ni me fue bien, todo me salia errado y era todo los datos de printify y shopify, hizo muy largo el proceso, espero que se pueda solucionar

Magic Moon Store
Peru
2 days using the app
October 9, 2022

Very disappointing app. Basic functionality does not work. Cannot sync GTIN, which is essential, cannot sync shipping pricing, resulting in account suspension, cannot sync product stock status, resulting in suspension, etc. Only thing it does do is sync products, which it seems to do fine... until the products are all disapproved...No help from Google or Shopify developers.

defianceRC
United States
Over 4 years using the app
Google LLC replied October 16, 2022

Hi there,

Thanks for reaching out with your feedback. My name is Vance and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support