Google & YouTube

Complete nightmare using this thing for me. I have been with Shopify for over 6 years. Started online only and then when we opened our little local retails shop and tried to integrate with Google Business Profile and thus Google & YouTube and Ads etc. The entire experience to date has been wretched. Everything always in a loop screwing up, randomly changing data of all kinds from missing price to adult labels on benign things, to missing price, shipping, added attributes I don't want - on and on - and we sell a nominal amount of one of a kind products - art antiques & namely. Extremely poor help from Google and Shopify keeps sending the blame to Google. I am beside myself with fury on this as it is affecting in great ways our local reputation and our ability to take advantage of the free listings and such. It is like a Gremlin outside of our 2 person show is screwing it all up every few days so I can never get it going right only wrong almost all of the time. Horrible and horrible support. I am in CANADA btw. We sell internationally and locally.
So wrong to have such stupid problems with Google.

Ever since we moved to the new checkout experience and had to move from scripts to pixels, it never works properly. The pixel under 'customer events' just keeps getting disconnected even though in the app everything says that its connected properly. No response from support yet.

The support system is very limited. Theres no any direct contact to google. All the time you have to fill up the submission. I have been trying to contact google for so long for the suspension in my account but they don't get back to me at all. I tried everything to contact them but im tired of trying to contact them and wasting too much time on the phone and then on the web form.

Stays disconnected from Shopify's customer events no matter what. Shopify support claim they can't do anything about it and neither can Google

Be very careful when installing this app. I installed it, put in the information per Shopify request and it started asking for information that nobody has and before I could do any research it shut down my automatically started account. No warning, no chance to fix, just said I wasn't doing how it liked it and never told me how to fix it and it can be fixed wrong. Even worse, the only reason I did it was to assign my store to my account and the store I wanted, even though it let me connect, the location wasn't on the list. Completely useless.

Verry disapointed about this app. Since i'm using this app my google ads account is suspended for circumventing systems policy. I have contacted google a lot of times, there is no service and no help?! We have object several times and nobody is trying to help us so we can fix te problem. We have a simple shopify store with a few products.. @Google, can you contact us how we can fix the problem so we can advertise our products..

Scammers. They will gladly take your money for ads but when there's a problem they will just send out a generic, useless email.

I can't get it activate and support I was chatting to, could not seem to get me anywhere

Keeps flagging my shops for misrepresentation without giving me any idea what to fix.

The Shopify shopping ribbon, which is intended to show products from my store in the description of my YouTube videos, did not work/appear on my latest YouTube video upload. It worked/appeared on legacy videos, but not on newly uploaded videos. When I contacted support about this, they couldn't tell me why this was happening, nor did they address my concern. They basically said "sometimes this feature will be available in videos, sometimes it won't be - it's random." If that's the case, this is not something I can direct my customers to use.