Reviews (9,486)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and quick setup of these apps, highlighting their seamless integration with Shopify. They value the tools for enhancing business growth through effective advertising and product promotion on Google platforms. While experiences with customer service vary, many find it supportive, particularly during setup. The apps are also praised for their ability to manage product feeds and ads efficiently.

January 21, 2025

It was working fine until recently; my purchase conversion stopped tracking. GTM is not showing up on the post-purchase page.

I am also receiving an email to connect my Google account and Google Ads account, even though everything was already set up.

Additionally, there are no Google account and Google Ads account to connect. The app only has Google Merchant Center and Google Business Account ...

Homestead Supplier
United States
Almost 4 years using the app
January 14, 2025

We've set the app up as instructed. The Conversion data in Google Analytics is way off actual. We've contacted Google regarding the issue and they have basically said they cant help. Hopeless!

Dope Skin Co
Australia
Over 5 years using the app
January 17, 2025

It’s terrible that I’ve tried reinstalling and uninstalling 4-5 times over the past three months.

- Setting up conversion tracking for Shopify is overly complicated. If I use third-party apps, they gain access to my ad account, exposing all sales data or ad information.
- If I install the official apps from Google (like the Google & YouTube app), they fail to report data accurately. For example, ...

Zia Color Store
United Kingdom
4 months using the app
January 27, 2025

Have setup an account and guess what suspended. Added returns policy, refund policy, business model, terms and conditions, all details accurately added. Please kindly help me. Dreams shattered

Mira Sales
United Kingdom
About 2 years using the app
Google LLC replied February 4, 2025

Hi - make sure you have any linked Ads Accounts set up in good standing. This could trigger manual policy reviews as well.

January 17, 2025

Broken garbage, after wasting months trying to solve the issue with "misrepresentation", the app became incompatible after updating my store. After reinstalling the app, the store name is "invalid" within the new merchant account. Pure garbage that doesn't actually work properly. None of the error messages help you diagnose any issue and your left guessing, don't even bother with support because ...

NEVERSLEEP
New Zealand
9 months using the app
Edited December 20, 2024

Update 20/12-24

Installed app again, not usefull and still the same issue. Can not even find my google merchant account in the app on shopify. I wonder what respons will be this time LOL

Update. finally free listing was approved and products showing again. 2 days later it gets the same F...ng error with misinformation and all the same and NO there is not misinformation. This app is so ...

KaffeExpert.dk
Denmark
4 months using the app
Google LLC replied December 18, 2024

Hi again! Our response will be to try and help you with your issue again from the basic information I can gather from this review. Did you submit a support case like we ...

November 20, 2024

Our Shopify website has correctly installed the "Google & YouTube" tool, but when tested with the "Pixel Helper," the "Google & YouTube" tool shows as "Loaded." However, performing actions such as opening product pages, adding to cart, and checking out always displays "Events received" as "0." This issue has persisted for several months and is severely affecting our store.

Nature Target
United States
Over 1 year using the app
February 4, 2025

Riddled with weird bugs. Its still not generating any GA4 events and Google flat out said they are not supporting the plugin and will not answer even simple questions, like "does your plugin generate events".

Theme Park Waits Times
United States
9 months using the app
February 1, 2025

I try and not ever leave bad reviews as a small business owner however in this case I feel I have to. I can honestly say I have tried everything with this app and the support from Google who blame Shopify is as bad as Shopify's support blaming Google.

I can easily connect all of my ggogle accounts, merchant center, analytics and ads and everything looks to be somewhat accurate but my products ...

Tender Tree
United Kingdom
5 days using the app
Google LLC replied February 4, 2025

Hi, thanks for reaching out. It looks like you were stuck because there were no shipping rates for products set up under the General Shipping Profile. We're updating our ...

December 4, 2024

I installed this in two stores. It was bad in one and terrible in the other. Only part of the data (events) they claim will go into Google Analytics actaully does. Support for it is non existent - you get bounced between different Goole support teams and no one knows who's supposed to help make this integration work.

REED PRESS
United Kingdom
About 1 month using the app