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Google & YouTube , 6,835 reviews

Overall rating
Counts per rating level
  • 67% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It provides valuable insights and personalized recommendations, aiding in optimizing marketing strategies. Features like a clean interface, fast search, and offline video saving are praised. The responsive customer support and regular updates are also well-received. Some merchants report increased sales traffic after using the app. It's recommended for those looking to boost their online presence and traffic. It allows easy linking to Google Analytics for tracking data and conversions, and effectively manages products for Google Shopping.

October 16, 2023

Why do big and smart companies like Google end up making their products useless? They have best of the minds with them to make apps that function well with their products. And they can't even do that well. What a shame!

This app is supposed to record analytics well. Can't even do that properly.

Monks Bouffe
About 2 years using the app
Google LLC replied October 19, 2023

Hello and thanks for the feedback. We will be sure to pass this along to our product team as we are always looking for ways to improve. We do have a support team trained on analytics standing by to help. You can reach them through this link:

December 2, 2023

Not user friendly at all.

Gù Cuisine - Hardware - Accessories
8 months using the app
Google LLC replied December 4, 2023

Hello and thank you for taking the time to leave feedback. We are sorry to hear you are not finding our app user friendly. We routinely take this feedback back to our product and development teams so rest assured that yours will be included.

If we can be of assistance, please reach out to our support team:

They are trained up on the app as well as all other things Merchant Center and Ads and should be able to help you answer any questions you may have.

Edited November 26, 2023

It's a pain to set up, it doesn't sync intelligently, there's no guidance on how to set it up, it keeps quacking against the policy, and there's no details or indication of what needs to be changed~~~

Hong Kong SAR
About 1 year using the app
October 23, 2023

worst piece of SH**setup i have ever seen outdated instructions what a joke how embarrassing

United States
9 months using the app
Google LLC replied October 25, 2023

Thank you for your review. We are sorry that the setup experience didn't meet your expectations. We have a team on standby available to help should you need it. You can contact them here:

November 7, 2023

really disappointed with this platform, I advise anyone who is considering advertising to think carefully before choosing this Google, today I am telling you my experience, I paid more than $700 in nothing sometimes they spend 60$ in 30 seconds and I have never had customer service, instead I contact them they respond to me after 5 days to say we can do nothing for you, I don't know if this service is the same everywhere in the world or well only in Morocco in Africa! this is the app.
in addition they say that you are looking for a $250 bonus, I got nothing, I have been in e-commerce for 4 years I tried several advertising platforms and today I tell you that Google is the most zero in terms of customer service in terms of cost of expenditure, and performance, lies...

6 months using the app
September 30, 2023

The app is terrible for those who have products with multiple variations. I have products that have 40 variations (considering color and size), as they are clothing items. It doesn't recognize either color or size in the variations and limits the display on Google. Moreover, the useful feature that allowed mapping what was size and color has disappeared.

I can't believe that two major companies like Google and Shopify, leaders in their respective sectors, could have such a poor integration. Many other platforms, even smaller and local ones, have a better integration.

Over 1 year using the app
Google LLC replied October 3, 2023

Hello and thank you for your feedback. We are sorry to hear that you have had a frustrating experience with the app. Color and Size are editable within the Shopify product page in the "Variants" section. You can also add new variants there.

Additionally, we are excited about some forthcoming features launching soon that will make it easy for you to edit products and variants from within the app. Please stay tuned for those.

We value the feedback and will definitely pass it on to the relevant product teams both at Google and Shopify. Thank you again.

September 20, 2023

Absoute nightmare! Neither google or shopify are able to help with this 3rd party app. The feeds don't function properly and nobody knows how to diagnise the issues

Fixaball Ltd. Fixings and Fasteners UK
United Kingdom
Over 2 years using the app
Google LLC replied September 21, 2023

Hello and thank you for taking the time to leave the review and feedback. I did check in on your account and support cases and it looks like as of today the majority of your items are now showing across all destinations. I have noted your feedback on your support experience and will be sure to share it with the relevant teams.

Thank you,

Google Support

October 13, 2023

Dificuldade de Configuração

SL Silvia Decorações
9 months using the app
Google LLC replied October 16, 2023

Hello and thank you for leaving a review. I am sorry that you found the configuration to be difficult. We do have a support team available to help in these cases, you can reach out to them here:

They should be able to help you get started. Thank you again for your feedback.

November 21, 2023

Terrible support!

United States
4 months using the app
September 27, 2023

Avoid it if you can, or at least make it your last priority. I wish I tried to manually set myself up on google rather than use this tool.

Is currently the slowest 3rd party app on my site, will not work out of the box (and may do 'weird' things like add multiple pixels and then connect to the wrong one), and there is 0 support (no contact for months, once I had an employee invite me to a meeting and then not show up) for when your account inevitably gets flagged by some faulty automation.

United States
11 months using the app
Google LLC replied October 3, 2023

Hello there and thank you for the review. We are sorry to hear your experience has been less than stellar. We do have a dedicated Shopify support team on standby and they can be contact here:

They will be able to resolve open questions you may have or in the case that you do find a bug, they have the resources to escalate internally. Thank you again for the feedback - we will pass it along to the relevant teams.