Reviews (8,074)

Overall rating
4.5
Counts per rating level
  • 70% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly setup, noting its value in boosting sales and expanding audience reach. They commend its consolidation of Google-related products, automatic product updates, and insightful tracking capabilities. The direct store embedding in YouTube is seen as a beneficial feature. Merchants report increased sales traffic after a month of use and recommend the app for its problem-solving abilities. Constant updates and improvements are also appreciated, reflecting a commitment to an excellent user experience.

March 1, 2018

Trying to install but the “get” button just goes to a page that says, “the app you’re looking for cannot be found”.

Scilife
United States
Over 4 years using the app
August 22, 2022

I've had thousands of my Shopify products in my Google Merchant center successfully for more year or two with no problems. My website is Claimed (green checkmark) and email verified (green checkmark). All the sudden my products are removed, and Shopify says my Merchant Center has been suspended, even though when I log into my Google Merchant Center admin it says I'm a "trusted store" and that there are no issues listed (other than lack of products now). I've also not received any emails notifying me of any problems or any indications as to why my products are suddenly removed. So I disconnected Google from within Shopify and re-connected it and now Shopify says my website is claimed by someone else even though it's successfully claimed by me in the Google Admin (green checkmark). I've contacted Shopify and Google, and have heard from no one with any solution to this. Can someone please help? I just want to get my products back in Google Merchant Center. Thanks! Debbie / Atomic Mobiles

Atomic Mobiles
United States
Over 4 years using the app
Google LLC replied August 24, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Google on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

March 4, 2023

This app should be a simple, seamless integration with Google Shopping Ads, Google Free Listings, and Buy on Google. It isn't. We have products with variants that have a unique UPC for each variant. All of our products with variants are active without errors in Google Shopping Ads and Google Free Listings.

Buy on Google is dropping all of our products with variants with the reason being Duplicate Variant. Zero guidance on how to correct or what exactly they think is wrong with the feed being provided that Google created the code for.

Are you wondering why there are so many 1 star reviews? Maybe it's because merchants assume Google would know how to create an app for Shopify stores that actually works properly with Google Shopping Ads, Google Free Listings, and Buy on Google.

Weldental
United States
Over 4 years using the app
Google LLC replied March 7, 2023

Hi there,

Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide you support with your products and your Buy on Google program.

Charlotte | Shopify

June 8, 2022

Not a good app for stores with many products. We have more than 10,000 products and were constantly fighting with Google over their numerous automated error alerts. We were threatened several times by Google of removing us from the index all-together. We no longer advertise on Google and don't bother with Google shopping anymore. Shopify is far more flexible with their data requirements than Google is, and so it is far too much work to get every single item to comply with Google. Save yourself a lot of grief and don't install this app.

AutoFastenersAndClips.com
United States
About 4 years using the app
Google LLC replied June 9, 2022

Hi there,

Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We're sorry to hear that you ran into issues with Google's policies, while Google is responsible for approving products, we can help to ensure that your products are meeting their requirements. I'll be sending an email out to open up the lines of communication and help where I can.

- Nate | Shopify

Edited January 26, 2023

No content API updates since Dec 29th and now all of our products risk expiring in Merchant Center. I will strongly consider switching to a competitor platform after over 5 years of business with you if this is not fixed imminently. This incompetence may result in us not being able to advertise our products which is mandatory to generate sales.

Please get this fixed ASAP.

Northern Saunas
Canada
About 4 years using the app
Google LLC replied January 29, 2023

Hi there,

Vance here with Shopify! Thank you for taking the time to let us know about your experience with the app. I can understand the difficulty of this situation. I've sent you an email to offer further support.

Vance | Shopify Support

Edited February 11, 2021

app stopped syncing with merchant and active products dropped suddenly to 0 impacting our ads and sales

Japanese Taste
Japan
About 4 years using the app
Google LLC replied February 24, 2021

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with the Google Channel. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!

Claire - Shopify

January 4, 2023

I have been trying to fix an issue with my custom items not showing up because Google thinks they should a GTIN or MPN and they do not. I have contacted both Shopify and Google about it. I've tried everything they recommended and they still cannot tell me why my items are asking for this. They're all marked as custom items. I am beyond frustrated.

My Dinosaur Dreams
United States
About 4 years using the app
Google LLC replied January 5, 2023

Hi there,

Chris here from Shopify, thank you for taking the time to review our app. I'd like to open a dialogue between yourself and our specialized support team. I'll send you an email to discuss your specific case.

Chris | Marketplaces Support Specialist
Shopify

April 17, 2023

We've used this channel for years with no issue. As of March 2023, our products have suddenly started expiring and causing errors on paid search. Waiting to hear from Google on this. Does anyone know how to solve this issue? Help!

The Clear Cut
United States
About 4 years using the app
Google LLC replied April 19, 2023

Hi there,

John here from Shopify,

Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

John R | Shopify

November 23, 2022

All of our listings have been rejected due to an error message saying I need to add gtin, which we already done.

Glow Decor
United States
About 4 years using the app
Google LLC replied November 25, 2022

Hi there,

My name is William with Shopify support and I'd like to help you navigate this error on the Google channel. We appreciate all reviews as they allow us the opportunity to assist you and they help us make a better app. Please watch for my upcoming email so I can discuss the account specific settings with you.

William | Marketplaces Support Specialist
Shopify

October 17, 2022

this is a nightmare. I set it up and it unverified my domain with google and I cant re-verify it. Traffic has dropped as a result. This needs testing before made available to shops. Such a terrible product.

Ethical Trade Co
United States
About 4 years using the app
Google LLC replied October 24, 2022

Hi there,

Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support