Reviews (8,115)

Overall rating
4.5
Counts per rating level
  • 70% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly setup, noting its value in boosting sales and expanding audience reach. They commend its consolidation of Google-related products, automatic product updates, and insightful tracking capabilities. The direct store embedding in YouTube is seen as a beneficial feature. Merchants report increased sales traffic after a month of use and recommend the app for its problem-solving abilities. Constant updates and improvements are also appreciated, reflecting a commitment to an excellent user experience.

Edited January 26, 2023

No content API updates since Dec 29th and now all of our products risk expiring in Merchant Center. I will strongly consider switching to a competitor platform after over 5 years of business with you if this is not fixed imminently. This incompetence may result in us not being able to advertise our products which is mandatory to generate sales.

Please get this fixed ASAP.

Northern Saunas
Canada
About 4 years using the app
Google LLC replied January 29, 2023

Hi there,

Vance here with Shopify! Thank you for taking the time to let us know about your experience with the app. I can understand the difficulty of this situation. I've sent you an email to offer further support.

Vance | Shopify Support

Edited February 11, 2021

app stopped syncing with merchant and active products dropped suddenly to 0 impacting our ads and sales

Japanese Taste
Japan
About 4 years using the app
Google LLC replied February 24, 2021

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with the Google Channel. I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!

Claire - Shopify

January 4, 2023

I have been trying to fix an issue with my custom items not showing up because Google thinks they should a GTIN or MPN and they do not. I have contacted both Shopify and Google about it. I've tried everything they recommended and they still cannot tell me why my items are asking for this. They're all marked as custom items. I am beyond frustrated.

My Dinosaur Dreams
United States
About 4 years using the app
Google LLC replied January 5, 2023

Hi there,

Chris here from Shopify, thank you for taking the time to review our app. I'd like to open a dialogue between yourself and our specialized support team. I'll send you an email to discuss your specific case.

Chris | Marketplaces Support Specialist
Shopify

April 17, 2023

We've used this channel for years with no issue. As of March 2023, our products have suddenly started expiring and causing errors on paid search. Waiting to hear from Google on this. Does anyone know how to solve this issue? Help!

The Clear Cut
United States
About 4 years using the app
Google LLC replied April 19, 2023

Hi there,

John here from Shopify,

Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.

John R | Shopify

November 23, 2022

All of our listings have been rejected due to an error message saying I need to add gtin, which we already done.

Glow Decor
United States
About 4 years using the app
Google LLC replied November 25, 2022

Hi there,

My name is William with Shopify support and I'd like to help you navigate this error on the Google channel. We appreciate all reviews as they allow us the opportunity to assist you and they help us make a better app. Please watch for my upcoming email so I can discuss the account specific settings with you.

William | Marketplaces Support Specialist
Shopify

October 17, 2022

this is a nightmare. I set it up and it unverified my domain with google and I cant re-verify it. Traffic has dropped as a result. This needs testing before made available to shops. Such a terrible product.

Ethical Trade Co
United States
About 4 years using the app
Google LLC replied October 24, 2022

Hi there,

Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support

July 4, 2018

My old app was FINE and everything published. New app did not publish some of my products and now they are NOT APPROVED. CMON shopify! You can do better than this. Work out the quirks before doing a HASTY RELEASE! Your messing up stores doing this!

Now Keto
United States
Almost 4 years using the app
April 1, 2019

I have been in review for over 2 months!!! No way to understand why or how to expedite. This is by far the worst app I have used.

Fitplicity
United States
Almost 4 years using the app
Google LLC replied June 3, 2019

Thank you for sharing this feedback! I understand how frustrating the wait can be. Typically, Google can take up to 10 business days to review and approve these products. Every product is reviewed individually so it can occasionally take longer. If you find products stuck in the pending status for 2 months, you can check in your Google Merchant Center to see if it's pending. If it is not, reach out to Shopify Support and our technical team can take a look. If it's stuck in pending, it is recommended that you reach out to Google to understand the reason as it is Google that reviews the products. That being said, I’ve followed up with you via email so we can take a closer look at this issue. I hope to hear back from you soon!

- Alex, Shopify Support

August 29, 2022

Unable to get any support on this Shopify App. GTIN's are not properly syncing to the merchant center which has caused Google to suspend my account.

Evergreen Mountain Sports
United States
Almost 4 years using the app
Google LLC replied August 30, 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

Edited April 1, 2022

I don't recommend the app, since shopify events are not sent over to adwords. Shopify support said they cannot help with google analytics and sent me a bunch of links, when I asked for support for a shopify app. When we analyzed oue raw data in shopify we found 3x conversion from google ads than ads or google analytics showed. This is _owned data_, that should be provided to where you place your bets. This place is google ads (& GA). This idea ("one click google ads setup") of this app is excellent, the performance & support are not.

Delidia
Germany
Almost 4 years using the app
Google LLC replied April 4, 2022

Hi there,

Chris here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. The Google Channel is used to sync product information to your Google Merchant Centre and Google Ads accounts. The channel does not have an association with the Google Analytics part of Google's platform. I'll be following up with an email to open up the lines of communication to see if there is anything I can do to assist you.

- Chris | Shopify