Google & YouTube

My account got suspended as soon as I added this. I don’t even know what I did wrong. Do not install at any cost.

I'm finding this almost impossible to use after a year of trying. I've contacted them and it is all way too technical for me to work through and I have been unsuccessful getting professional help with it either. Really disappointed in this one, I had hoped it would be easy to use.

The Google sales channel integration is terrible. I received tons of errors, took the time to fix the errors, and still didn't get my products approved. Even if the products are listed as approved on Google Merchant Center, Google Sales Channel will say disapproved. For some items no errors are listed but still disapproved. I contacted customer service numerous times (both Shopify and Google), and it really seemed like they were also unsure how to fix the problem. Over weeks of emailing and chatting, they gave a range of possible solutions, all very different. However, even after following all of their advice (even if it seemed like it wouldn't work), my products were still not approved.

None of our products have been approved. 250+ products have been in "pending" for months. We've submitted four tickets over the course of that time period and gotten no response. For the products that have not been approved, no reason is given by the app. I followed several Shopify tutorials, and I still cannot find the issue. One tutorial suggested that the app should tell me why certain products are not being approved, but that has not been our experience.

This has been working well then, all of a sudden, all products disappeared from Google Merchant centre. We have spent hours liaising with both Shopify and Google to get the content feed to sync and to correct this issue but nearly a week later no joy. This is the worst support I have had for an app ever! Shopify say Google can correct it and Google say Shopify can correct it. We are losing business the longer this continues. Please somebody take responsibility and sort this mess out urgently. Until then its zero stars from us.
UPDATE - 24hrs later still no help or support, still no progress!

I wasn't able to select specific products to promote, this is important if I want to sell my personal items and have some of my dropship items disabled on my main store channel. So if the products are disabled on the main store and I can't preselect the items that I want to promote this app will not be helpful for me.

I am Having A Terrible Experience. From The 1st October My products stopped syncing to Google. Almost 6000 Products, I called Google, Shopify & no one can seem to assist me. I am losing Revenue and cant get the feed back up.

The connection between the google channel and YouTube shopping is not working, and neither Shopify Support or Youtube Partner Support know a solution. I think this is a buggy Software tbh.

Our Query to Shopify: We are manually updating google fields for each product even though we had done this in bulk before while uploading using CSV. For example, see attached screenshot. This particular product was uploaded with all details like category, age, condition but still, it shows blank. We are doing all this manually now for each of 2000+ products. The response we received from Shopify: This is expected. These fields were for an older version of the Google app that no longer feeds this into the current Google channel so you will need to manually edit these fields. However you could use an app for this such as Excelify Or for more control over bulk editing these fields [Ablestar Bulk Product Editor(https://apps.shopify.com/bulk-product-editor) This doesn't help. We are not here to install the app and pay for each and every basic thing. what is the use of the google channel app? just ads? Whereas it should also help us make on-page optimization. Also, there is no way to insert canonical tags other than going to edit code. Our view is everything that needs to be done for google must happen from here.

Horrible Customer Service! We have been running very good shopping campaigns since 2018. Come The end of May 2021 something in Google changed and adds stop running with success and cost skyrocketed. We were getting 500% return on ad spend and now it is one to one. We have reached out to Google from 2 months and the support or underwhelming. We even got disconnected on Phone call and they never attempted to call back. The shopping campaigns are automated and we have accepted/acted upon every recommendation from Google. Support is non existent. We should have learned our lesson after building Google Shopping Site and Google discontinued the efforts.