Reviews (9,098)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.

May 7, 2020

I completed the job but still not sure how to use the Google shop. I would've loved for a more thorough learning tutorial

ELITE STYLES CO.
United States
7 months using the app
Google LLC replied May 21, 2020

Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thank you so much for leaving us a review. We really appreciate hearing from our merchants!

We have a ton of really fantastic learning tools to help you better understand the Google Shopping App! I'm going to follow up with you via e-mail and include a few different tools you can utilize. Look out for that message!

Talk soon,

Jonathan E. | Shopify Support Guru

Edited April 8, 2021

very good app for connecting to google services very easy to use. it would be better if the area where you edit google meta fields had the option to filter by tags or collections. also is it possible to edit google fields for variant products? at the moment i use supplemental sheets directly in google merchant to add this info

B Couture
United Kingdom
7 months using the app
October 28, 2020

I used this app to help me reach shoppers. I like this app because it is easy to use. I would not recommend this app to others because it is too invasive.

fractiouscats
United States
7 months using the app
Google LLC replied October 30, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.

Claire l Shopify

December 3, 2019

A bit complicated to use, products does not sync right away. Documentation is not clear. Steps are detailed oriented, which is good.

Mihaya
Canada
7 months using the app
Google LLC replied December 4, 2019

Hey there! Amy here from Shopify Support. Thanks for taking the time to leave us a review. I'm sorry to hear that you feel our app is complicated to use. I would love to talk to you more about that and hear your thoughts on how it can be improved! I will send you an email shortly to open up the lines of communication. In the meantime, you can refer to our help doc here - http://bit.ly/2LoMh4t if needed.

Amy - Shopify Support

July 7, 2022

I installed Google channel and it automated a Smart Shopping campaign for me and it was working beautifully for about two weeks, but then Google Ads Manager prompted me to upgrade my campaign to Performance Max, indicating that ALL Smart Shopping campaigns would be switched to PM in July and that I should do it early to reap greater results sooner. So, as there was not an option to do this in the Google sales channel, I did it directly in Google Ads manager. Now, the old Smart Shopping campaign was disabled and the new PM is not getting as many sales. And, both Google Merchant Center and Ads Manager appear to have completely disconnected from Shopify. Conversions, budget, cost not updating in Shopify at all. When I go to the Merchant center, it tells me the I should connect Shopify's Google channel to advertise, but I'm already advertising! I'm concerned that my conversions are being missed, and that when I update or create new products in Shopify they will no longer sync automatically with Merchant Center or Ads but I have searched high and low for tutorials on how to fix this problem, as it's new. If google is forcing all Smart Shopping campaigns to switch over to PM, then surely this is going to be a big problem for everyone using Google Channel? PLEASE HELP! Thank you.

Vintage Green Review
United States
7 months using the app
Google LLC replied July 12, 2022

Hi there,

Vance here from Shopify. Thank you for taking the time to share your review. Your feedback is extremely important to us. I'm sorry to hear that you've run into issues with Google wanting you to upgrade your Smart Shopping campaigns outside of Shopify. I'm going to look into this further and follow up with you in an email to open up the lines of communication and offer you further support.

Vance | Shopify

February 25, 2023

Ik hou van de werking van de app, enkel is het jammer dat er geen knop is om alle producten ineens in de app te plaatsen. Dit zou zeer veel tijd en werk besparen om al onze producten erin te steken. Idem met een algemene instelling voor opvolgen van stock.

E-shock
Belgium
7 months using the app
August 11, 2021

need to add custom labels at variant level. as i does not want to advertise all variants of my product.

FarmMate.in
India
6 months using the app
June 4, 2022

J'ai installé l'application et aussi effectué deux campagnes. Je ne sais plus ce qui se passe. Je n'ai plus accès à rien. L'application ne fonctionne plus sur mon site et on me dit que " Google has noticed that your store doesn't meet its requirements."
Je suis très déçue.

EMILIENNE
Canada
6 months using the app
October 4, 2021

I've used this app multiple times in the past with success however on my most recent installation, I'm unable to get any of the Google Shopping App Conversion Actions to verify. I've reached out to both Shopify and Google Ads support and like others have mentioned, they both recommend reaching out to the other. Seeing as we're relying on the app for gtag and conversion action implementation vs. adding code to the the theme, I'm at a loss for how to troubleshoot.

Stetson
United States
6 months using the app
Google LLC replied October 7, 2021

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify

Edited March 3, 2023

Before, I could edit the product information needed by my Google channel on the product background page, such as product category, color size, crowd gender, etc., but today I can’t find the intersection of editing, as if the Google channel is out of order, in the background of the product page , the place to edit product information on the Google channel has disappeared anyone help me

Udressshop - Women's Dresses Online Shop - Meet a New Self
China
6 months using the app
Google LLC replied October 18, 2022

Hi there,

Cathal here from Shopify. I will be taking a look at this for you to see if we can help and will reach out to you by email shortly. Thank you

Cathal | Shopify