Reviews (9,104)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.
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Worst App and No one provide support, I started a campaign for USA as well along side of UK , After some time this app removed the products and started displaying error like currency is not supported. I mean we are in UK and Trying to sell in US
Hi there,
Thank you for taking the time to install and use the Google channel on your store and leave a review. I understand that you are trying to target the US, though you are located in the UK. At the moment, the Google channel can only target a single country, which will be based on the selling currency of your shop. I'm going to follow up with you over email to open up the lines of communication and offer advice and alternatives.
Charlotte | Shopify
This app is almost infuriating. I have had API issues with it since installing it. I've disconnected and connected several times it fixes the issues for a day. I'm constantly getting errors for things like missing gtins when they're ALL there. It's really frustrating and Shopify doesn't take any responsibility for the issues. Google says it's the app, Shopify says it's Google.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
Shopify Google REFUSED to help me after completely ruining my business and taking all my money. Horrible APP and a horrible fraud company. Please stay away from this APP, for your own sakes and for your company.
Google has the ultimate power over your store. They can decide to freeze your account and there is no recourse. Avoid doing business with Google. They do not tell you why they decided to deactivate your account.
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with getting your store working with the Google Channel.
I would love to talk to you further and better understand the issues you were facing to see what we can do on our end. I will send you an email to open up that line of communication!
Claire - Shopify
Using this app has caused me to be suspended by Google, and I haven't figured out how to sort it out yet. The associated feed from Shopify submitted attributes that cause issues with Google. And other attributes are required for certain categories, and I've yet to figure out how to customize it in a reasonable way. Shopify support is not helpful, nor is Google's. Very disappointing.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with a suspended Merchant Center account. While the decision lies with Google, we can definitely offer tips that can help to get a suspension lifted. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you further.
Robyn | Shopify
I am not able to add Google product category and other relevant data at collection level which makes the whole process of updating a big catalog unnecessarily painful to update.
Hi there!
Thanks for taking the time to share your feedback! Although it isn't possible to add Google product attributes at a collection level, this can be done using the Bulk Editing tool in the Google Channel or by editing the Google fields on the product pages.
I'll be following up with you via email to offer assistance to help you get set up and would be happy to share your feedback with our developers to take into consideration for future improvements.
Chat soon!
Nidhi | Support Specialist
Not Reliable at all. It is a complete toss up as to weather your products will continue to populate or not. There is ZERO support.. read full review for more details. This app worked ok until it did not. Now 1000+ products no longer valid. After checking the values for several products there is no reason why they should have an error. Many ads no longer shown in google even though the fields are correct. Other ads are simply flagged with no reason why they "violate policy". Contacting google support is completly useless!!!! Ive gone back and forth for (3) months on a separate issue with google with ZERO support. This included contacting multiple departments, emailing and explaining multiple times to three different "NON" support reps, and CALLING their office in CA. I was on hold for almost 2 hours before finally giving up. There is no support for this channel.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
Trying to configure this app for ages. I'm having the same problems in my two stores, I have so many products disapproved with missing GTIN or EAN numbers and I had to mark every single one in Google Merchants manually as a custom product. Also, my G Merchant is not pulling out the correct feed information and I have constant problems with products being disproved. It's a nightmare to work with, lack of support and both Shopify and Google blame each other and I'm the one who is losing here! this is so frustrating!
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
old Google Shopping app was much better. This app don't even let us submit our feed to the google merchant account.
Hello Stuff cool Thank you for sharing this feedback with us here. Unfortunately, this is a current limitation due to what counties are supported by Google and I've more information on this here:
https://support.google.com/merchants/answer/160637?hl=en
We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer merchants such as you and for that reason, I'll be emailing you as well as replying to this post. I’ve also followed up with you by email to log your feedback for our development team. Thank you!
Niall, Shopify Support
Trash app, does not work properly. Have a page for refund policy, have it in the navigation menu, have it in the footer and still google sales channel keeps prompting me to add refund policy. Does not work properly.
Hey there,
Brett here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing getting the channel up and running. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address your concerns.
Brett | Shopify Support