Google & YouTube , 7,805 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.
Refine
-
By rating
Beware the app doesnt have any option to specify if the tax / GST gets added to the product price when setting the "price" attribute in the field. Google has recently made its "price" validation mandatory to check the final check out price and is disapproving feed items and eventually suspending account because of this issue.
My merchant account is now suspended because my INR based site's data feed isn't including the tax amount. The app needs fixing ASAP otherwise abstain from using this app.
The software was hard to use. I eventually worked it out. But the verifying and claiming website process was very confusing.
Hey there!
Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing with verifying your domain. Our developers are always looking for better ways of onboarding so I will be sure to pass them on the feedback.
I am also going to send you an email to open up communication incase you have any other questions!
Claire - Shopify
it was bit confusing, one page says I am aprroved but than another says my products didnt approve.
Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thank you so much for taking the time to leave us a review outlining your experience with the application. We really appreciate hearing from our merchants!
I'm going to take a look through your account and determine whether or not there has been a problem syncing your products with Google! Once I have more information I am happy to shoot you an e-mail. Look out for that message!
Talk soon,
Jonathan E. | Shopify Support Guru
I used the app as a marketing tool. So far it runs smoothly, I suggest you try it out to see how it works for you.
Hi,
I'm Cíara from the Shopify Support team, thanks so much for leaving a review, we always want to know how our merchants feel about our apps.
I'm going to follow up with you directly via email, so we can make sure you're getting everything you can out of the app. Keep an eye out for my email!
Cíara | Shopify Support
My store, jewelry4generations.myshopify.com has been suspended since I set it up because of "misrepresentation" policy violation. I uploaded products from ShineOn via the app and the Shineon platform and didn't change anything to the uploads. I have tried to work with Google to fix the problem but I don't SPECIFICALLY know what the problem is. Shineon is listed as the Vendor for every product and I in no way have claimed that these are my products. If someone could help me with this I would really appreciate it.
Jami Roberts
Hi there,
Chris here from Shopify. Thank you for taking the time to share your review of the Google Channel with us, your feedback is extremely valuable. We are sorry to hear that your account was suspended by Google. I'd be happy to work with you to help provide some next steps towards resolving this issue. I'll be following up with you in an email to open up the lines of communication.
Chris | Shopify
Eu sou iniciante, estou começando a usar, ainda não tive resultado. Mas espero vender muito através desse aplicativo. Estou aprendendo ainda a lhe dar com a ferramenta.
i used this app to help me open mu online store...im not sure what im doing really just sort of going thru the motions and tryin to get to the final page....it could be better by bwing more clear about what is what and why we need it.
Hi there, my name is Jonathan and I'm a member of Shopify's support team. Thank you for leaving this review! We really appreciate hearing from our merchants.
I would like to follow up with you via e-mail and provide clear instructions on how to set up both the Google Shopping app and subsequently a Smart Shopping campaign so you can market your products! Keep an eye out for that message.
We'll chat soon,
Jonathan E. | Shopify Support Guru
A great app when configured properly. Setup is easy and straightforward to follow. Keep up the great work.
Hey there,
Claire here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.
Claire l Shopify
nice..............................................................................................................................................................................
Hi there,
I'm Jonathan, a member of Shopify's support team!
I am glad to hear that you're liking the Google Shopping thus far! That's great.
I am going to send you an e-mail to see if there is anything I can do to help you with the app, so be sure to check your inbox (or junk mail!) for that.
Jonathan, Shopify Support
easy and fast to setup. I am hoping that this as well as other products I use with my store translates into sales and customers