Reviews (9,104)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.
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Lyvisi Afriq Wear I moved to Shopify to see if I could get better traffic to my website through Google. I sell custom made goods and google has never worked with my website. Google continues to disapprove my merchant account. I feel that the entire process is a waste of my time, energy, and money.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the suspension you are getting. Although these suspensions are set by Google and they are best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there.
Adil | Shopify
Started out great for about the first 10 days. Then got hit with suspensions by Google on both Ads and Merchant Center accounts for "Misrepresentation" Tried for weeks get an understanding of what was wrong from both Google and Shopify. Only received emails containing ambiguous info with out any clear and direct info regarding what's wrong and how to fix it.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with a suspended Merchant Center account. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
Having problems with this App. It tells us our account is suspended, but when we check with Google they say all is fine!
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggle you are facing with your account suspension. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify
Although my products are complete with EAN and MPN, on my google Merchant it says it is missing! Can someone help me?
Hi there,
Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.
Chris | Shopify Support
Well All of a sudden All my products are said to be "no longer published to Google." and it got my Googelmerchant account suspended... I did not have a problem before. It doesn't sync Gtin or anything. Please help.
Hi there,
Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through any issues you're facing!
Vance | Shopify
We use Google & Youtube app to track data for Google Analytics 4, but it does not provide correct conversions and revenue. GA4 shows only about half the revenue of shopify sales. I can understand that the data of the two cannot be exactly the same, but the current data is too different, which proves that the data is abnormal and we cannot accept it. Is there a way to calibrate the data?
Thank you for taking the time to leave a review. We are sorry to see you are encountering possible data issues. We will reach out directly to get more information and see if we can help get this resolved.
Disappointed. Unable to get this to work. Have literally tried everything. Than saw reviews that majority of us are having the same problems. Google needs to fix the errors and help so that our products can be listed properly or just remove this app entirely
Hi there,
William here with the Shopify support team, I'm going to take a look at your account and reach out to you with some next steps we can take. Please watch out for my upcoming email.
William | Marketplaces Support Specialist
Shopify
I have been trying for a year to get my Google account from being suspended. Google has been useless. I didn't realize it had anything to do with this app. However, upon reading all the one-star reviews, I now see that seems to be the problem. I guess I won't waste any more time trying to get my account status corrected. I wish I had known this. I've wasted so many hours and the frustration is next level. I wonder if I should cancel my merchant account and make a new one. Is that a thing? I also somehow ended up with 2 Ad accounts. I can't seem to figure out how to delete the unused one. That account says it's restricted due to unauthorized payment issues even though I've never run an ad under that account number.
Hi there,
Thank you for taking the time to leave a review on the Google channel, my name is William and I'd be happy to reach out to you to discuss the account specific details in your review. More generally, I can advise that our team of specialists would love to assist you in getting the channel working correctly for you any time there is an issue. Please look out for my upcoming email.
William | Marketplaces Support Specialist
Shopify
I am not very happy with this app at all.
GA4 Analytics, just does not deliver correct Data. Always Purchases or Add to Cart Values are missing.
Also the Sales appear earliest 1 day after. in Google Universal Analytics the Sales Data appeared just a max 15min later.
How can this be solved?
Hello there, thank you for the feedback. We are sorry to hear about your frustrations with GA4. I am hoping I can share a few resources that may answer your questions. First, please take a look at this help center article about comparing GA4 to UA: https://support.google.com/analytics/answer/11986666
Additionally, if you're still having questions about the integration please reach out to our support team: https://support.google.com/merchants/contact/shopify_3p_support_app
Nuked my entire google shopping catalog. Over $3,000,000 in product pulled from google in one fell swoop. Not a trustworthy channel at all. Will replace with a third party app
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. I'll be sending an email out to you shortly to open up lines of communication. I look forward to communicating with you there.
Adil | Shopify