Reviews (9,098)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.

February 10, 2020

Estou começando a usar agora. As expectativas são as melhores possíveis.
Estou confiante sobre os resultados que irei obter através desta ferramenta.

touchstore
Brazil
2 months using the app
Edited June 12, 2020

you should be able to setup specific regions to market specific products instead of just only being able to market throughout the entire USA.

Solano Mobility & Accessibility tm
United States
2 months using the app
Google LLC replied July 30, 2020

Hey there!

Amy here from Shopify, I just wanted to take a minute and thank you for your feedback. It truly is what helps us to improve. I can completely understand how having more than one target country could be a huge benefit. I'm going to send you an email to gather your thoughts so I can pass it all along to my developers.

Amy l Shopify

November 9, 2019

i can not see where the campaign is going, or the product being advertised.
the automation is difficult to use as a newbie

Oreo & Loki
Canada
2 months using the app
Google LLC replied November 13, 2019

Thank you for sharing this feedback. All of the information surrounding the Google Smart Shopping campaigns you're running can be found in the 'Marketing > Automation' section of your admin by following these steps: http://bit.ly/353cPj9. Equally, more information on using automations can be found here: http://bit.ly/2QjcTXB.

I'd like to speak with you further about the difficulties you're having, so I'm going to send you a follow up email shortly. I look forward to speaking with you soon! - Rae, Shopify Support

November 14, 2019

J'apprends encore à utiliser. Le reste viendra avec le temps . L'utilisation est simple. Ce qui permet à n'importe qui avec ou sans connaissance de codage Dédé l'utiliser

Kalité Confort
Canada
2 months using the app
May 6, 2020

google reject one of my business for no reason. i hope this times everyting will be ok for me. next time i'll spend no more money with google.

LA SHOP A BAG
Canada
2 months using the app
Google LLC replied May 21, 2020

Hi there, thank you for leaving a review for us today! My name is Jonathan and I'm a member of Shopify's support team. We really appreciate hearing from our merchants!

I'm sorry to hear that you were unable to complete the set-up of the Google Shopping application previously! That can be very frustrating. I hope that this time is more successful!

I am going to send you an e-mail to see how to process is going this time around and I hope to hear back from you, be sure to look out for that message!

Jonathan E. | Shopify Support Guru

February 1, 2021

Still learning about this... it’s too soon for me to have any valuable feed back maybe after I understand the process

Esthetic Principles
United States
About 2 months using the app
Google LLC replied February 2, 2021

Hey there,

Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.

Chelsea l Shopify

August 9, 2020

J'utilise Google channel comme un tunnel de vente pour ma boutique. Je n'ai pas encore eu de résultats mais je verrai à la longue.

MaceciBeauty
France
About 2 months using the app
July 5, 2020

Good working for free but want to know more about it... Minor: no email hosting so you need te arrange that

Slim Huishouden
Netherlands
About 2 months using the app
Google LLC replied August 3, 2020

Hey there!

Amy here from Shopify, thanks so much for taking the time to leave us some feedback! I would love to help you learn more and answer any questions you have. I'll send you an email!

Amy l Shopify

July 14, 2020

I just started using this app so I will update it as soon as I have a clue and understand the usage of the app.

Alphaa Garments
United Arab Emirates
About 2 months using the app
Google LLC replied August 27, 2020

Hey there!

Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. Great to hear you are starting to use the Google Channel.

I would love to talk to you further and and see how you are finding it, and if there is anything we can help with on our end. I will send you an email to open up that line of communication!

Claire - Shopify

Edited December 3, 2019

I set up my store but missed some steps.I am having a challenge with the target market . I would like to have a world wide target.
I would love to finish the set so my store can be viewed on google.

Versatile Creation
Canada
About 2 months using the app
Google LLC replied December 4, 2019

Hello! Thank you for taking the time share your experience with the Google Shopping app. I can completely understand how the set up can seem challenging. You can use the Target market section in the app to set up where you want to sell your products and the language. At this time, your store's currency settings determine the countries and regions available for you to target.

I'll be sending you an email to follow up so that we can look over the App's set up and help with making your experience with the Google Shopping App better. - Nidhi, Shopify Support