Reviews (8,995)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and seamless integration with Shopify, noting the straightforward installation and user-friendly interface. They commend the responsive and helpful customer service and describe the apps as game-changers that significantly enhance business operations. The tools and insights provided are particularly valued for expanding reach and driving sales, making these apps highly regarded for boosting online presence and business growth.

July 17, 2024

Complicated for nothing .

Djolie
Canada
3 months using the app
Google LLC replied July 26, 2024

Hi, we are sorry to hear you're having trouble navigating our app. Please get in touch with us if you have some specific issues or area of confusion so we can help you out! Click "Get Support" in the app, or submit a ticket at https://support.google.com/merchants/contact/shopify_3p_support_app

May 28, 2024

Scammers. They will gladly take your money for ads but when there's a problem they will just send out a generic, useless email.

iShop Home Decor
Sweden
2 months using the app
August 5, 2024

Nach ein paar Tagen wurde der Ads Account blockiert für das "umgehen von Systemen". Auf Anfragen warum genau, wird nur immer mit der gleichen automatisierten Email geantwortet. Die Produkte werden im Merchant Center alle als gut gelistet und es zeigen sich keine Probleme in der Search Console. Kein Support vorhanden und die Marktmacht wird umverschämt ausgenutzt.

montcalia.ch
Switzerland
3 months using the app
Google LLC replied August 14, 2024

Hi, I don't see any current issues on your account, but if you still have concerns, drop us a line through Get Support in the app. Additionally you can ensure that your account and any linked accounts are all in good standing prior to requesting a re-review of your account

April 11, 2024

The Shopify shopping ribbon, which is intended to show products from my store in the description of my YouTube videos, did not work/appear on my latest YouTube video upload. It worked/appeared on legacy videos, but not on newly uploaded videos. When I contacted support about this, they couldn't tell me why this was happening, nor did they address my concern. They basically said "sometimes this feature will be available in videos, sometimes it won't be - it's random." If that's the case, this is not something I can direct my customers to use.

TheUnfrumpyMommyStore
United States
Over 4 years using the app
August 12, 2024

No funciona bien la app, me duplica los productos en google merchant center.
No me permite modificar atributos de los productos en google merchant center y tampoco me deja hacer remarketing dinamico.
Intente mil formas de arreglar los problemas, desde shopify modificando los productos y tambien en google merchant center. Nada funcionó

Bodega 33
Chile
14 days using the app
Google LLC replied August 14, 2024

Hi, thanks for your input. We have a Contact Support link right on the app so you can create a support case with us very easily, and we have agents that can help you through your problems. When you use the app to sync your products, you no longer need to go to Google Merchant Center to manage products in both locations; you only need to set your product data in Shopify and we do the rest. If you want to give it another try, send us a note with the Get Support link and we can walk you through it!

June 1, 2024

Keeps flagging my shops for misrepresentation without giving me any idea what to fix.

Oh Bop Fashion
United States
3 months using the app
Google LLC replied June 3, 2024

Hi - thanks for bringing this to our attention. For details on the Misrepresentation policy issue, please see this help article: https://support.google.com/merchants/answer/6150127

Additionally, we would recommend checking the status and standing of any linked accounts, including any Ads accounts, before requesting a re-review.

April 17, 2024

The least intuitive app I've come across so far. Confusing, creates errors, waists time. The worst part is that in order to get support from Google, one needs their Shopify Account ID, which is not readily available in their store, but requires a chat with Shopify support. Even they didn't know which ID to provide (multiple failed attempts inputting a "Shopify Account ID" value in the Google support request).
Very frustrating.

Tiny Explorers
United States
12 months using the app
Google LLC replied April 19, 2024

Hi

Thank you for your feedback. I'm sorry the Shopify ID was confusing, especially since this is required for our team to look up your account to help you through your issues. The quickest way to see your Shopify ID (example.myshopify.com) is in the URL of your Shopify admin page as soon as you log in. it will be the text after "store/" in the website address: https://admin.shopify.com/store/exampleShopifyIDhere. We will look into some improvements on our support form to better explain this as well. Thanks for your feedback.

June 3, 2024

IT DOESN'T LET ME DISCONNECT!

Casa by Josephine Jenno
United Kingdom
Over 1 year using the app
Google LLC replied June 4, 2024

Hi - thanks for reporting this. We're working on streamlining the process. In the meantime, we can help you disconnect. Get in touch with us at https://support.google.com/merchants/contact/shopify_3p_support_app and we'll fix this for you. Thanks!

April 5, 2024

Suddenly my products disappeared and I cannot reach anyone from support. Very frustrating to say the least.

The Earphone Guy
United States
Over 4 years using the app
Google LLC replied April 9, 2024

Hello and thank you for the feedback. We are sorry you've been having a frustrating support experience. The most direct way to reach out specialized support team is through this link: https://support.google.com/merchants/contact/shopify_3p_support_app

If you can please reach out to them again via that form, they will be able to assist you in getting any account or product issues resolved.

March 22, 2024

Really bad experience, I would never recommend google to anyone. These people have no emotions, have absurd rules and don't help you when you get banned. These guys can't even tell me why my account is blocked for Misreprensetation, they give you several different answers. I will go through their competitors who are less wok

Mon Beau Sac
France
9 months using the app
Google LLC replied March 26, 2024

Thanks for taking the time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams.

In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127

We hope this helps and thank you again for the valuable feedback.