Reviews (9,469)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend these apps for their user-friendly interface and seamless Shopify integration, ideal for all technical levels. They appreciate the quick setup and efficiency improvements, with features like free listings and direct Google Merchant Center management enhancing business growth. While customer service quality varies, support during setup is often praised. These apps are especially beneficial for beginners aiming to boost their online presence.

September 1, 2024

Complete nightmare using this thing for me. I have been with Shopify for over 6 years. Started online only and then when we opened our little local retails shop and tried to integrate with Google Business Profile and thus Google & YouTube and Ads etc. The entire experience to date has been wretched. Everything always in a loop screwing up, randomly changing data of all kinds from missing price to ...

mostlyfinethings
Canada
Almost 5 years using the app
Google LLC replied September 16, 2024

Hi, sorry you're still having issues. I see that our support agent has already responded to your ticket and at least some of these issues are now fixed. If you are having ...

October 10, 2024

This app is terrible. No matter what I do I get errors trying to connect to my store. I've ended up deleting my entire merch account and starting from scratch. After all that work, and after reinstalling everything I'm getting the same error. In shopify it says someone else has my domain. When I click to transfer it, then I get errors in merch center. This app is garbage.

BoomStick Tactical Gear
United States
11 days using the app
Google LLC replied October 11, 2024

Hi - it looks like you connected your account yesterday morning to Google Merchant Center through the App. This may have been the new Merchant Center account you set up, but ...

September 8, 2024

An absolute nightmare to use. The support system feels like you're communicating with an AI, with little real assistance. Suddenly, half of my products were disapproved without explanation. I’ve been raising the issue for months, only to receive the same repetitive responses, claiming they'll inspect the matter and escalate it to the 'professional team.' No real resolution in sight.

Waku Waku Universe
Australia
9 months using the app
Google LLC replied September 9, 2024

Hi Waku Waku, it looks like our support team was actually able to unblock your account and your Local Inventory program last month. We've actually improved the local store ...

November 6, 2024

Richtig krampfhaft diese App einzurichten! Ständig fehlen irgendwelche Daten. Selbst wenn ich meine eigene Adresse hinzufügen will, findet er es als "lokale Adresse" nicht.
Ohne diese Funktion werden meine Produke von Shopify nicht sychronisiert!
Total nutzlos und zeitraubend!

Tier-Shirts.com
Germany
4 months using the app
Google LLC replied November 7, 2024

Hi, it seems like you're only having an issue with the Local Ads aspect of the app. Your products for Online destinations are syncing properly, and have been for a few weeks. ...

October 20, 2024

Most pathetic. They have flagged my site as misrepresented. I’ve checked, rechecked and raised queries with them. They have generic answers and have zero merchant support. I’ve wasted a whole week on this pathetic no good app

misk
India
3 days using the app
August 20, 2024

The support system is very limited. Theres no any direct contact to google. All the time you have to fill up the submission. I have been trying to contact google for so long for the suspension in my account but they don't get back to me at all. I tried everything to contact them but im tired of trying to contact them and wasting too much time on the phone and then on the web form.

VarietyBay
Australia
4 months using the app
Google LLC replied August 22, 2024

Hi, have you clicked "Get Support" in the upper right of the app? THis brings you to our ticketing system where you can submit and receive a case number for your issues. Here ...

August 2, 2024

Ever since we moved to the new checkout experience and had to move from scripts to pixels, it never works properly. The pixel under 'customer events' just keeps getting disconnected even though in the app everything says that its connected properly. No response from support yet.

The Better Cat
Germany
Over 1 year using the app
Google LLC replied August 3, 2024

Hello! Thanks for your feedback. The pixel feature is not yet live, though we expect to start rolling it out soon. Unfortunately this may be confusing since the setting does ...

April 11, 2024

The Shopify shopping ribbon, which is intended to show products from my store in the description of my YouTube videos, did not work/appear on my latest YouTube video upload. It worked/appeared on legacy videos, but not on newly uploaded videos. When I contacted support about this, they couldn't tell me why this was happening, nor did they address my concern. They basically said "sometimes this ...

TheUnfrumpyMommyStore
United States
Over 4 years using the app
August 8, 2024

Stays disconnected from Shopify's customer events no matter what. Shopify support claim they can't do anything about it and neither can Google

MedMassager
United States
Almost 4 years using the app
Google LLC replied August 9, 2024

Hello! Thanks for your feedback. The pixel feature is not yet live, though we expect to start rolling it out soon. Unfortunately this may be confusing since the setting does ...

April 17, 2024

The least intuitive app I've come across so far. Confusing, creates errors, waists time. The worst part is that in order to get support from Google, one needs their Shopify Account ID, which is not readily available in their store, but requires a chat with Shopify support. Even they didn't know which ID to provide (multiple failed attempts inputting a "Shopify Account ID" value in the Google ...

Tiny Explorers
United States
Almost 2 years using the app
Google LLC replied April 19, 2024

Hi

Thank you for your feedback. I'm sorry the Shopify ID was confusing, especially since this is required for our team to look up your account to help you through your issues ...