Reviews (9,271)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting online visibility and sales through effective Google advertising. They praise its easy setup, user-friendly interface, and seamless Shopify integration. The tools for managing Google ads and resolving product feed issues are particularly noted. Customer service is also commended for being responsive and helpful, although some merchants report occasional support and technical challenges.

November 26, 2024

Hi,

We are getting error while integrating Google anlytics GA4 property with Shopify. The admin access of the Google ads, Google Analytics is with same email id.

Maxim Creation
India
Over 5 years using the app
November 6, 2024

I am not able to select a target country and language, It doesn't show the options so I cant click anything and it doesn't work to write anything in that line either. I am just stop in the setup process because of that so this app is not working for me. And yes I have tried on multiple devices and waited for weeks and checked again and it's the same problem.

Mosinn Art Boutique
Iceland
3 months using the app
Google LLC replied November 7, 2024

Hi, have you sent us a ticket on this yet? The drop-down populates countries based on the currency of your Shopify store. If you're using ISK/Iceland as your store currency, this doesn't look to be supported by Google Merchant Center yet
https://support.google.com/merchants/answer/160637
If you have Markets and Shipping set up to countries outside of Iceland, we hope to give you the ability to select those instead of Iceland as your markets by the end of the year, which would unblock you.

November 14, 2024

Can you tell me if the purchase goal is tracked automatically when integrating Shopify with GA4, or does it need to be set up through GTM?

Aprika
Ukraine
3 months using the app
Google LLC replied November 21, 2024

Hi! If you use the GA4 connection through the app, you do NOT need to set up GTM yourself as well. This would potentially double tag your events. The App was built to do this for you!
If you have any other questions, please reach out via Get Support in the upper right of the app!

November 10, 2024

it's great experience to explore & lead my business through google & YouTube app on shoplifty.

Gulwears.pk
Pakistan
11 months using the app
December 17, 2024

Very good 5 star.

Click Car Mats
United Kingdom
Over 3 years using the app
November 18, 2024

It's ok, the application, although it consumes a lot of time. Because each product has to be configured again in metafields. It doesn't generate enough traffic to be worth the time invested. I prefer to redirect this attention to Facebook marketing, because that's where the money comes from, not from Google search

GallZen
Germany
8 months using the app
Google LLC replied November 21, 2024

Hi, you don't actually have to set up every metafield again. If you have the data already present in your Shopify data, we use those data fields. The Google Metafields are there in case the field doesn't exist in Shopify (Like MPN) or if you need a Google-specific override.
Sorry if this wasn't clear and you were double-typing in all your data!

October 3, 2024

App was easy enough to set up - but once completed the 'customer events' app pixel still says 'disconnected' when every part of the app set up has been complete and they all say 'connected' because of this we went 12 hours with no data running from our store to Google ads/analytics etc.

No explanation or help on how to get the app pixel to 'connect'

Nood Nutrition®
Australia
Almost 2 years using the app
October 16, 2024

This app is garbage.
When setting up there is no option to add an existing Google Merchant account number, you can only create an entirely new google merchant account.
This leads to an endless loop of Google/Youtube saying my domain is owned by another merchant. And the Claim Ownership function doesn't work.
So it's imposisble to get my Shopify store ads under my Youtube channel.

EEVblog Store
Australia
About 1 year using the app
Google LLC replied October 18, 2024

Hi! Sorry you think that. If you're trying to link a Merchant Center account, that you are the admin of, but it's not showing up in the drop-down, you can send us a message and we can help link it pretty quickly! It's Get Support link in the app, or the URL below.
https://support.google.com/merchants/contact/shopify_3p_support_app

October 16, 2024

I get why all the one star reviews are coming

It's because this app works completely different depending on what Shopify Payment plan you are using

it works superbly if you are on Shopify Plus, but if you are using any lower plans the entire UI of the app changes to give you a worse experience...

We run multiple Shopify shops and cannot recommend this if you are not on the Shopify Plus plan

INCOVER.DK
Denmark
3 months using the app
Google LLC replied October 17, 2024

Hi - this is concerning to hear. We don't change our app based on your Shopify payment plan. We don't even have access to pull the plan you're using. Could you drop us a ticket at the link below and include a screenshots of the different UI experience you are seeing? We'd like to resolve this for you and ensure ALL users of our app have the same access to all of our Google features

https://support.google.com/merchants/contact/shopify_3p_support_app

December 7, 2024

Such a good and easy interaction.

Green Elephant
Germany
Almost 3 years using the app