Reviews (9,115)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.

October 4, 2022

pas top, ca me dit constamment que mes articles ne sont pas publiés sur google shop parce que le code barres n'est pas valide, et quand je vais dans le canal google ca me dit que mes articles sont publiés...

LIMKY
France
11 months using the app
March 25, 2022

Just terrible...I've lost so much time and energy trying to make my products visible in Google Shopping for nothing. I also suspect that adding this app provoked a worse visibility in Google search. All my products are active in Google Merchant Center and I have absolutely no warnings but in the end, none of my products are visible in the Shopping tab ! Only answer from Google (I think I had more than 50 different conversions with google agents) : "this is the algorythm, cannot do anything about that". Shopify support has been also useless and it seems the Content API and the way Shopify and Google are informatically communicating knows many flaws. My advice : don't use this app !!

La Cave Éclairée
France
11 months using the app
September 27, 2023

Avoid it if you can, or at least make it your last priority. I wish I tried to manually set myself up on google rather than use this tool.

Is currently the slowest 3rd party app on my site, will not work out of the box (and may do 'weird' things like add multiple pixels and then connect to the wrong one), and there is 0 support (no contact for months, once I had an employee invite me to a meeting and then not show up) for when your account inevitably gets flagged by some faulty automation.

MOMO
United States
11 months using the app
Google LLC replied October 3, 2023

Hello there and thank you for the review. We are sorry to hear your experience has been less than stellar. We do have a dedicated Shopify support team on standby and they can be contact here: https://support.google.com/merchants/contact/shopify_3p_support_app

They will be able to resolve open questions you may have or in the case that you do find a bug, they have the resources to escalate internally. Thank you again for the feedback - we will pass it along to the relevant teams.

February 20, 2019

Terrible app. So many pending product. We wasted 1 month waiting on pending products. PLEASE BRING BACK A USEFUL GOOGLE APP. THIS DOESN'T HELP ADVERTISE & PEOPLE WILL START LEAVING ...

GiftWorldStyle - Brand You Can Trust
Bulgaria
11 months using the app
Google LLC replied June 7, 2019

Hello GiftworldStyle. Thanks very much for this feedback. Based on the description you have: "So many pending product. We wasted 1 month waiting on pending products." This could have happened if a product category or something similar is missing on the products. To delve into this more, I'll follow up by email and see if I can help you out. Thank you!

Niall, Shopify Support.

November 3, 2018

Let me start by saying, DO NOT INSTALL THIS APP. I am a Shopify Plus store and a "Guru" convinced me it was perfectly fine to install the app despite the negative reviews. I was told these negative reviews were people that didn't understand Google's strict Shopping rules. I have been doing this for many years and I understand fully, and this negative review has NOTHING to do with Google.

Shopify unfortunately does not give you the tools necessary to add back in all the Google Shopping data fields that were previously available via a simple csv file. You have to manually edit each item. Seriously?!?! Each item, Shopify? I have a couple thousand items. This is absolutely impossible.

You have to manually add in the MPN, product category, and condition for each individual item, and there's no way to do it with a csv file. You can't even search for the items to edit. You literally have to scroll 25 items at a time to find an item or a group of items. It's a total disaster!

People, you have been warned. Unless you are a very small beginner store, this app will wreck your Google Shopping campaign.

Humbucker Music
United States
11 months using the app
March 18, 2022

Same issues bas everyone else. App itself causes suspension issues and misrepresentation from the get go and makes it impossible to get seen on the internet at all.

KarenLea Jewelry
United States
11 months using the app
Google LLC replied March 21, 2022

Hey there,

Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.

Adil | Shopify

January 4, 2023

Awful integration. This app makes it so extremely difficult to do what you're wanting to with merchant listings. Should not be this cumbersome.

Cultureopolis
United States
11 months using the app
Google LLC replied January 5, 2023

Hi there,

Chris here from Shopify, thank you for taking the time to review our app. I'd like to open a dialogue between yourself and our specialized support team. I'll send you an email to discuss your specific case.

Chris | Marketplaces Support Specialist
Shopify

Edited March 28, 2019

Go with this and skip the Google..... this one works (Google Shopping Feed by Simprosys InfoMedia )

Worthless app by Google, rejects all uploads and finds errors. Not easy to integrate at all. Then when you set the mailing rate it then tells you to do it again and again. I removed this app twice and restarted the app twice. Same issues!
Google this is the worst app ever, whoever came up with this app should be fired ASAP!

Elle Skin Perfection Esp Cosmetic
Canada
11 months using the app
July 12, 2018

No Canadian support from a Canadian company. I heard a new app is in the works. Can't come fast enough. This is a simple data feed after all.

Lace Ca
Canada
11 months using the app
May 30, 2021

Have been going around in circles trying to get this to work with custom made products, all my products are handmade, therefore no barcodes. I’ve spent days trying to get this to work. I think I might be doing something wrong with it.

The Yorkshire Craftsman
United Kingdom
11 months using the app
Google LLC replied June 2, 2021

Hey there! Luke here from Shopify Support.
Thanks so much for taking the time to review the Google Shopping Channel. Your feedback is valuable and we are always looking for ways to improve. I am sorry to hear you are having issues with getting your custom products to work properly with the Channel. I am going to follow up via email so we can dig in a little deeper together and get this sorted as quickly as possible.

Luke | Shopify Support