Reviews (9,118)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the ease of use and effective Shopify integration of these apps, noting their straightforward setup and seamless operation. They enhance online store functionality, particularly in managing product feeds and boosting sales through improved visibility on Google Shopping. The user-friendly interface caters to all skill levels, and the responsive customer service helps quickly resolve any issues, supporting business growth.
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Horrible app. Used to be 100x easier to fix errors. I will pay for another app just so I don't have to use this one anymore.
Please, Shopify, focus on the platform improvements and much, much less on apps. Let 3P's address those needs.
I found the app easy to set up BUT the app is displaying the wrong price for some (but not all) products.
Specifically, it appears that in some cases the logic is selecting the lowest price of the available variants for a given product rather than the actual variant price. For example; My product X has variants x, xx and xxx. If variant x = $10, variant xx, $20 and variant XXX $30; the Ad is displaying variant xx price as $10, rather than $20.
I logged the issue but no help forthcoming to date (it's been a few days). The issue was raised via a customer asking for variant xx at the 'advertised price'.
Thank you for leaving your feedback and for providing context behind your issue. I can see why this issue would be problematic so I will be sending you an email shortly to follow up on this and see what can be done. Please keep an eye out for my email and I hope we can discuss this further. -Victor, Shopify Support
Do not use this app. We enabled the smart campaign which added a bunch of pixels and tags to our site - there was no documentation or notice that this was happening. The tags inflated the conversions across all campaigns in the google account (other PPC campaigns and display). This created huge confusion, led to us increasing budgets, losing money, etc.
The worst customer support ever. Very disappointing. My Merchant account has been suspended for "misrepresentation" and Google won't tell me what's wrong. All they say is follow our policies. It's kind of a riddle that you have to solve. Worst part is there's no customer support. Also been having other issues with google workspace and again no customer support, even though they mention 24/7 customer support for google workspace, which is "misrepresentation". There's no customer support at Google Period. I bet their reply to this review is "learn more about our policies". Extremely disappointing!!
Thet have suspended my Account for Policy Violation: Website needs to be improved but won't help me identify what to fix. I have mailed several times but they only redirect me to the same page that wont helt me. Highly disappointed.
Hey there,
Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.
Thomas | Shopify
I installed this app as the last version I had was no longer supported and forced me to change. This app over wrote my existing Google Merchant account and lost all history. My products were then suspended in Google shopping because some moron on in India thinks protein powder is a banned pharmaceutical. Nice work Google! Can't say enough about how frustrating it is to do business with you and companies that use support centers in India. I would give you a worse rating if I could but I will just move my ads to Amazon where they get triple the ROI of Google Shopping, I recommend others do the same. Of course this hurts your business Shopify team. Are you listening?
Hi, there. Thank you for sharing your feedback about your experience with the Google Shopping app. I'm sorry to hear that it was a negative one. We're listening.
I can see that some of your products were banned through Google's algorithm, and consequently, resulting in the account getting suspended. Based on your feedback, it seems that you've reached out to Google looking for a solution but they've provided limited answers. I understand how frustrating this can be, especially the old app was functioning normally prior to your transition.
I've followed up with you by email to log your feedback for our developers. Hope to hear from you! -Jason, Shopify Support
I became a Google Merchant in 2010 and at the end of March. When I launched a Google ADS campaign within a couple of days , it the same moment I connected my merchant account to the campaign I was immediately sent an email by Google stating that my merchant account had been suspended. Upon coming here to the review site I was astonished at how many recent 1 star reviews were posted by other Shopify customers with exactly the same result of Google suspending the merchant accounts under the exact problem heading of misrepresentation . Very disappointed for the lack of due diligence for Shopify customers who now have suspended merchant accounts caused by misrepresentation of what?? Nobody knows, at least that is what the other reviews say. Then answer from Google is also very vague and does not have any ideas on offering a solution to fix this serious problem
Hi there,
My name is William a support specialist with Shopify, thanks for taking the time to review our app, we definitely value all feedback received as it helps drive areas that need improvement. That being said account suspensions would be at the discretion of Google but I can take a look at the specific details related to your account to help you resolve this. I will need to follow up with you over email to protect your information. Please watch for my upcoming email so we can get this sorted out for you.
William | Marketplaces Support Specialist
Shopify
Maybe I am not lucky here , cost per click almost 7$ but with bad result,,,, really bad experpience!!!! Maybe I should spend $1000 to get 1 buyer hikss.. really sad...
Hi there, thanks for leaving a review for us today! We really appreciate hearing from our merchants about their experience.
My name is Jonathan, and I'm a member of Shopify's support team. I'm sorry to hear that you've experience a high Cost per Click. That can be very frustrating! I'm going to shoot you an e-mail to better explain the cost breakdown that Google has, as well as some resources about the cost of clicks of your ads. Look out for that e-mail!
Talk soon,
Jonathan E. | Shopify Support Guru
I got my Merchant account suspended after I installed this channel. I even tried myself to fix the problems since I got no support! After that I even hired someone to help. My account is still suspended
Hi there,
Thomas here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. While Google is fully responsible for lifting account suspensions, I'll be sending an email out to open up the lines of communication and help where I can.
Thomas | Shopify
Won't work - just like the Facebook app. Is this a way to try to get more money to get a better app? Wish I knew this before I spent the time and money to set up my store.
Thanks for taking the time to share this feedback about the Google Shopping app! This app is made by Shopify so if you ever have issues with it, you can contact Shopify Support and our team can assist. The product approval does need to come from Google but there are potential troubleshooting steps our team can work with you on. You can contact Shopify Support anytime here: https://help.shopify.com/questions
Having said that, I followed up with you via email so we can take a look together. We’re always working to improve the way our app works, and I will share this feedback with our development team. I look forward to hearing back from you!
- Alex, Shopify Support