Reviews (9,493)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the ease of use and quick setup of these apps, highlighting their seamless integration with Shopify. They value the tools for enhancing business growth through effective advertising and product promotion on Google platforms. While experiences with customer service vary, many find it supportive, particularly during setup. The apps are also praised for their ability to manage product feeds and ads efficiently.

December 28, 2023

Won't sync with Shopify at all. There's this transparent overly in shopify admin that prevents ticking boxes and interacting with this app. And now after reading other reviews I see that it may become even more of a nightmare if it ever does sync. After spending all night trying to get answers as to why I cant even get through the 'set up' phase of this app in shopify, and then reading about all the issues others are having, I cant trust it. With hundreds of products in my store, its too risky, especially when there is absolutely no customer support.

FINALLY BLISS
United States
Over 2 years using the app
Google LLC replied January 8, 2024

Hello there and thank you for taking the time to leave a review. We are sorry to hear you have been frustrating with your experiencing syncing products between Shopify and Google. Part of what you are describing sounds like it may be happening outside of the Google & YouTube app but either way, we do have a dedicated team standing by to provide support. If the issue is with the app, they should be able to help. Please contact them here: https://support.google.com/merchants/contact/shopify_3p_support_app

October 2, 2023

easy use

Fun-a-tech
United States
2 months using the app
March 30, 2020

DÙNG ĐƠN GIẢN VÀ DỄ LÀM JKHFSJKAFHASKFHASLKDJFHAS;FHASL;KJDFHKASDHF;ASFHAS;DFHAS;KLDHFASDHFASKDJFHASKLDJFHAS

JeBozom
Vietnam
2 months using the app
April 21, 2022

This app is simply a disaster. One and the only reason I had it installed in the first place was to use it as a feed to Merchant Centre. I've never tried to use it for the actual campaigns due to the numerous horror stories related to the rapid cleaning of account balances without any results or control over the campaigns. Once I started to seriously use the data provided by the feed I discovered that the app has been has been stripped of the customisation functions necessary to use it properly as a functioning feed. BTW If you're brave enough to run any campaigns on it, good luck since the data necessary to optimise them is not there.
Moreover, if you're trying to get any support Shopify will send you to Google and Google will send you back to Shopify, at the end of the day Shopify will say that you should get some other paid apps to get it to work.

Babylove.ie
Ireland
Almost 3 years using the app
Google LLC replied April 23, 2022

Hi there,

Thank you for your feedback regarding the channel and how we can improve the features of the smart shopping campaign included in the app. Feedback regarding missing features can be passed to the development team but I wanted to reach out to see if we can improve your experience with the everyday functions of the app such as the sync to Google merchant center. I'm going to send you an email followup to discuss the account specific details.

William | Marketplaces Support Specialist
Shopify

April 8, 2020

i used this app to set up google shopping it was quick and easy and Convenient. i would do it again.

Modella Chic
United States
2 months using the app
June 24, 2020

Google app is great for marketing and running campaign. easy to operate and works fast . I recommend to use this app.

DOKUMA store
India
2 months using the app
March 5, 2020

goood bbbgggvcbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbvcbbbbbbbbbbbzsdbfsbzbzfvcccccccccccccccccccccccccccccccc

Eboostore
Belarus
2 months using the app
November 3, 2019

i used this app to help me on marketing, i really like how it's work, and it's will be nice if i get more reach

close4u
Morocco
2 months using the app
January 14, 2020

I use this app to increase my shop's online presence and targeted traffic. New user, yet to see results.

Xclusiv Organics
Canada
2 months using the app
December 4, 2018

Loads of issues setting it up and almost gave up on the whole thing. Eventually once I got it going it's good but the functionality is limited compared to using your adwords account.

New Junior
Australia
Over 4 years using the app