Google & YouTube , 7,987 reviews

Overall rating
4.5
Counts per rating level
  • 70% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly setup, noting its value in boosting sales and expanding audience reach. They commend its consolidation of Google-related products, automatic product updates, and insightful tracking capabilities. The direct store embedding in YouTube is seen as a beneficial feature. Merchants report increased sales traffic after a month of use and recommend the app for its problem-solving abilities. Constant updates and improvements are also appreciated, reflecting a commitment to an excellent user experience.

Edited November 17, 2018

It takes way more than 3-5 days for Google to approve ads. Shopify you should take down that claim if Google wont honor it. Dont bother contacting Shopify for support they will just refer you to Google then Google will refer you back to Shopify. Also atleast for me having hard time changing to manual bidding. Automatic bidding has robbed me with no conversions.

GW Direct Store
United States
8 months using the app
December 23, 2022

non funziona tutti i miei prodotti vengono bloccati perchè c'è sempre qualcosas che non va è una pessima applicazione

ALBARO'
Italy
8 months using the app
October 31, 2021

It worked for two weeks very well. After that it stopped working. No visible reason. No exsisting troubleshooting site.

snow-water
Germany
8 months using the app
Google LLC replied November 2, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want you to get the support you need in regards to the issue you are facing with the Google Channel. I'll be sending an email out to you shortly to explain some details. I look forward to communicating with you there.

Adil | Shopify

October 10, 2019

Super confusing and unhelpful. Had to remove it and do things manually. Buggy and slow. Not easy to work with, save yourself time and do it yourself.

Sole Toscana
United States
8 months using the app
Google LLC replied October 14, 2019

Thank you for providing your feedback and I'm sorry to hear that you didn't find the Google Shopping app to be useful. I'd be interested to hear what you found difficult about the app, and if there's anything I can do to help - if indeed you'd be interested in using the app again in future.

I'll be sending an email shortly to touch base with you, so please look out for that and shoot me a reply if you'd like. Thanks again. -Victor, Shopify Support

June 6, 2019

Had several products disapproved upon downloading the app. After wasting time researching solutions, tweaking product pages to apply the seemingly needed changes and waiting for pending products to be reviewed, nothing has changed.

The support team's help so far has been dismal, feels like the rep did not care about helping at all.

Overall: a lot of time lost, very disappointing.

BottleFillingStations.com
United States
8 months using the app
Google LLC replied June 8, 2019

Thank you for taking the time to share this feedback with us.

Our team works hard to improve our app functionality so while the final approval of products is up to Google, I would like to look into this further for you.

I’ve reached out to you via email, and look forward to hearing from you soon. -Lizzy, Shopify Support

September 21, 2018

Well i placed and ad and it kept saying it was creating and never stopped. The ads went through but i couldn't edit, delete or pause the ad because it was stuck saying "creating" basically taking my money without my controll...Deleted and i want my ad spend back.

Gotcho Back
United States
8 months using the app
February 15, 2023

Support is terrible.

Conversion tracking is not working .... not data layer is installed on my store. It is supposed that this channel installs the boiler plate code for enhaced ecommerce tracking but none is registered

I've tried to contact support (email only ) this is really boring

Conceptos
United States
8 months using the app
Google LLC replied February 16, 2023

Hi there,

Thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

Edited June 29, 2022

I used this app and found it painfully useless. With each update of the feed to Google, my products were disapproved because my polo shirts were labeled as pharmaceuticals for some reason. All of my products showed up in the canned fish section, not under t-shirts, rash guards, or swimwear. I contacted Google about the issues, and they were unable to help. I was using the free version while all this was occurring, but they kept attempting to charge me for it. I was not over their item limit, in fact, I had removed most of my content. I eventually restricted the items to just unisex tees. I finally gave up on this app because it end up never working (zero views). After I restricted my feed to unisex tees, they were not populated to the t-shirts section, I was still stuck in the canned fish section (my biz name is tuna breff and I make cat-themed items). It was a headache and not worth the amazing hoops I jumped through to set everything up. I'll add that while Google was helpful, the same issues occurred with each feed update. That's what made it not worth using. It did not work correctly.

tuna breff
United States
8 months using the app
Google LLC replied July 4, 2022

Hi there,

Thanks for taking the time to leave a review for our app. My name is Vance and I'm with the Support Specialist team at Shopify. I've sent you a followup email to discuss your concerns in detail directly!

Vance | Shopify

November 19, 2021

Un mes esperando a que me solucionen el problema, activan y desactivan los productos sin ningún sentido, muy mala sincronización con la cuenta de merchant, no lo entiendo al final todo es un producto de google con el que gana dinero de todos nosotros, no entiendo el mal soporte y la mala asociación con sus productos.

NATVRAL LAVDE® Cosmetics Labs
Spain
8 months using the app
February 8, 2019

This application has been the most frustrating experience I've ever had. You're much better off with a manual feed. Products take 15+ days to approve, the interface is terrible, not very compatible with merchant center (products show pending in shopify but not in merchant center) and the best part is that neither google or shopify have any insight on how to resolve any errors that come up. After two months of trying, I deleted this app. Save yourself the time and don't use this.

Devine Express
United States
8 months using the app
Google LLC replied June 6, 2019

Thanks for taking the time to share this feedback about the Google Shopping app! I apologize for the frustration the app caused you. Our development team is constantly working at improving the app and they have made updates since you last left this review.

I followed up with you via email to see if there was anything we can look into for you and document feedback for our development team. I look forward to hearing back from you!

- Alex, Shopify Support