Reviews (9,493)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend these apps for their user-friendly interface and seamless Shopify integration, ideal for all technical levels. They appreciate the quick setup and efficiency improvements, with features like free listings and direct Google Merchant Center management enhancing business growth. While customer service quality varies, support during setup is often praised. These apps are especially beneficial for beginners aiming to boost their online presence.

Edited April 4, 2023

Shopify feed is not pushing product information to google merchant regularly. This is a consistent issue and when I contact Shopify costumer care these people send one line messages and respond slow most of the times 24 hours later, at this rate I’ll be an old man before these people fix the issues.
Google is no help complete BS service.

BlueRockCanada
Canada
11 months using the app
Google LLC replied November 28, 2022

# *App Review for Marketplaces - Internal notes - Do not share with merchant*

* * *

**Troubleshooting steps:**

**Response to App Store Review:**

Hi there,

Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Chris | Shopify Support

February 23, 2021

i'm not very familiar with this app yet to rate in full. Looking forward to get more out of this and help improve my sales

MiLolita Boutique
United States
Over 1 year using the app
Google LLC replied February 26, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We appreciate your feedback. I'm going to look further into your account and store and follow up with you in an email to open up the lines of communication here so I can see if I can help you in any way.

Robyn | Shopify

January 6, 2021

Google has to many standard and the rip you off with google ads. For the majority of the time that I had my business my account was suspended with them and I got very little help and next to no customer service.

Knapp Park Ditch Store
United States
11 months using the app
Google LLC replied January 8, 2021

Hey there! Spencer here from Shopify Support. I would be happy to follow up with you and help you with getting your shop approved. I will send you an email so that we can chat further! Also keep in mind, anytime you need support, you can click on the "Get Support" button in the top right corner of the Google Channel. This will send your request/question directly to our support team. Spencer | Shopify

November 13, 2023

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LuscasMaterials
Türkiye
11 months using the app
July 31, 2023

I will recommend widely this App to my fellow small business friends. It is helpful to get leads and sales without much effort.

Nirov Footwear
Australia
22 days using the app
June 27, 2023

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Maughon's
United States
11 months using the app
January 3, 2020

I use this app to showcase products in my store. It gives me greater reach to customers, showing pictures and prices quickly and easily.

Mainstreet Shoes Queanbeyan
Australia
11 months using the app
February 5, 2020

All kinds of errors in search console and merchant center around fields missing data. Data that is clearly set up correctly in the products settings. 0 ability to troubleshoot from the app.

MyVitro
United States
11 months using the app
Google LLC replied February 5, 2020

Hi there, my name is Jonathan and I'm a member of Shopify's support team!

I really appreciate your feedback on your experience with the Google Shopping app thus far! I'm sorry to hear you've run into some trouble. I can appreciate how frustrating it must be to receive so many errors!

If you don't mind, I'd like to follow up with you via e-mail and learn more about the errors you've received and see whether or not we can trouble shoot them together so we can get the Google Shopping app working for you. It's a great tool when it works, so let's work together on that!

I look forward to speaking with you! Look out for my message shortly.

Jonathan E. | Shopify Support Guru

March 6, 2021

Eaay. To follow setup prompts. Integrates with googe smoothly and quickly. I would highly recommend.

Rez Dog Fashions
United States
11 months using the app
February 7, 2020

The app is user friendly, It’s helped me feel comfortable to set up my business. The Google analytics has been a huge help and I like the way I can target my advertising. I had a conversation with the gentleman from Indian about how to tag my website, he was really helpful and help me understand the process and I was able to do it myself.

HS Foster Jewelry LLC
United States
22 days using the app