Reviews (9,497)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend these apps for their user-friendly interface and seamless Shopify integration, ideal for all technical levels. They appreciate the quick setup and efficiency improvements, with features like free listings and direct Google Merchant Center management enhancing business growth. While customer service quality varies, support during setup is often praised. These apps are especially beneficial for beginners aiming to boost their online presence.
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Thet have suspended my Account for Policy Violation: Website needs to be improved but won't help me identify what to fix. I have mailed several times but they only redirect me to the same page that wont helt me. Highly disappointed.
Hey there,
Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions, I'll be sending an email out to you shortly with information that can help.
Thomas | Shopify
it is very good channel. I like it very much much much much much much much much much much much much much much
I installed this app as the last version I had was no longer supported and forced me to change. This app over wrote my existing Google Merchant account and lost all history. My products were then suspended in Google shopping because some moron on in India thinks protein powder is a banned pharmaceutical. Nice work Google! Can't say enough about how frustrating it is to do business with you and companies that use support centers in India. I would give you a worse rating if I could but I will just move my ads to Amazon where they get triple the ROI of Google Shopping, I recommend others do the same. Of course this hurts your business Shopify team. Are you listening?
Hi, there. Thank you for sharing your feedback about your experience with the Google Shopping app. I'm sorry to hear that it was a negative one. We're listening.
I can see that some of your products were banned through Google's algorithm, and consequently, resulting in the account getting suspended. Based on your feedback, it seems that you've reached out to Google looking for a solution but they've provided limited answers. I understand how frustrating this can be, especially the old app was functioning normally prior to your transition.
I've followed up with you by email to log your feedback for our developers. Hope to hear from you! -Jason, Shopify Support
I used this app to help generate more traffic to my shopify store and I like how easy It was to set up
Awesome app n great prices wholesale and liquidation prices available by email 5 stars easy payment methonds
It's very easy set up and make the grow up the website traffics.
And easy for control.
Thanks for provide this app.
I became a Google Merchant in 2010 and at the end of March. When I launched a Google ADS campaign within a couple of days , it the same moment I connected my merchant account to the campaign I was immediately sent an email by Google stating that my merchant account had been suspended. Upon coming here to the review site I was astonished at how many recent 1 star reviews were posted by other Shopify customers with exactly the same result of Google suspending the merchant accounts under the exact problem heading of misrepresentation . Very disappointed for the lack of due diligence for Shopify customers who now have suspended merchant accounts caused by misrepresentation of what?? Nobody knows, at least that is what the other reviews say. Then answer from Google is also very vague and does not have any ideas on offering a solution to fix this serious problem
Hi there,
My name is William a support specialist with Shopify, thanks for taking the time to review our app, we definitely value all feedback received as it helps drive areas that need improvement. That being said account suspensions would be at the discretion of Google but I can take a look at the specific details related to your account to help you resolve this. I will need to follow up with you over email to protect your information. Please watch for my upcoming email so we can get this sorted out for you.
William | Marketplaces Support Specialist
Shopify
Mydentalwig.com
We just installed this app at: https://mydentalwig.com/ . Only 3 stars because it's easy to install. We want the app's developer to improve it based on negative reviews, before we start running our google ads.
Please keep us posted.
Thanks
Hey there!
Amy here From Shopify Support. Thanks for taking the time to leave us a review. I would love to chat with you further about where your concerns lie. I'll be sending you an email so that we can discuss further!
Amy - Shopify Support
Maybe I am not lucky here , cost per click almost 7$ but with bad result,,,, really bad experpience!!!! Maybe I should spend $1000 to get 1 buyer hikss.. really sad...
Hi there, thanks for leaving a review for us today! We really appreciate hearing from our merchants about their experience.
My name is Jonathan, and I'm a member of Shopify's support team. I'm sorry to hear that you've experience a high Cost per Click. That can be very frustrating! I'm going to shoot you an e-mail to better explain the cost breakdown that Google has, as well as some resources about the cost of clicks of your ads. Look out for that e-mail!
Talk soon,
Jonathan E. | Shopify Support Guru
I got my Merchant account suspended after I installed this channel. I even tried myself to fix the problems since I got no support! After that I even hired someone to help. My account is still suspended
Hi there,
Thomas here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel app. While Google is fully responsible for lifting account suspensions, I'll be sending an email out to open up the lines of communication and help where I can.
Thomas | Shopify