Google & YouTube , 7,969 reviews

Overall rating
4.5
Counts per rating level
  • 70% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly setup, noting its value in boosting sales and expanding audience reach. They commend its consolidation of Google-related products, automatic product updates, and insightful tracking capabilities. The direct store embedding in YouTube is seen as a beneficial feature. Merchants report increased sales traffic after a month of use and recommend the app for its problem-solving abilities. Constant updates and improvements are also appreciated, reflecting a commitment to an excellent user experience.

May 6, 2021

Google flagged all of my handmade by myself products as misrepresented, and then failed to provide me with a solution to fix them

DragonHeART
Canada
3 months using the app
Google LLC replied May 7, 2021

Hey there,

Thanks for taking the time to leave a review! I've sent you an email detailing some ways to get in touch with Google directly in order to get this solved. I look forward to hearing from you! - Jake, Shopify Support Specialist

November 17, 2018

Great idea. Very bad execution. It was not clear that starting a new Google Shopping Campaign will OVER-RIDE your existing shopping campaign. For 2 weeks our TOP performing shopping campaign was not delivering because this APP prevented it.

This APP NEEDS A LOT of improvement for shopify store owners. It might be great for some that don't have the slightest clue of how to get started with Google Shopping Ads but I can tell you first hand this APP leaves a lot to be desired. For one you are unable to set any sort of Target ROAS. You are unable to run any bid adjustments on specific devices and the conversion reporting is questionable.

If you want to know why this APP has ONLY 1 STAR install it and find out for your self.

EVOGimbals.com
United States
8 months using the app
January 20, 2022

I have given up on this App now. The GTIN error which appears on all my products now just doesn't get fixed. I have read articles, tried everything and reach out to support and was given a 'solution' which doesn't make any sense and doesn't apply to 'non-custom' products. Great, that its free! But not great that it actually doesn't work properly. I have seen so many stores asking the same questions but there is no solution.

Make Believe Co.
South Africa
3 months using the app
Google LLC replied January 21, 2022

Hi there,

William here from Shopify support. I see that you're having an error with the GTINs, barcodes, or manufacturer part numbers associated with products on Shopify and syncing this information to the Google channel. I'll send you an email on how we can resolve this specific error with details specific to your store, look out for my email.

William | Marketplaces Support Specialist

Edited November 5, 2018

after 4 days, no sales, and a bill of $229.00 from google.. only 65 clicks, after spending about 9 hours on this total.. 8 of those hours was wondering how to control cpc which is apparently impossible.. this tool will bankrupt you before you even know it

the old app was horrible, but it worked at least and we were spending $5 a day for 5-10 sales a day.

Chicago Lawn Mower & Snow Blower
United States
7 months using the app
January 15, 2023

Sempre tem alguma coisa errada nos anuncios, você corrige tudo oque eles estão pedindo, e apos corrigir aparece outro erro, estou testando a listagem gratuita para ver se faço uma campanha paga ou não, mas parece que o google faz de tudo para a sua listagem "gratuita não ser aprovada", eu corrigi todo os erros que eles pediram, muitos dos meus produtos foram classificados como "adultos", e que por isso não foram aprovados para o shopping, na minha loja vendo artigos para casa, oande que isso e produto "adulto" ?...o google fala que a minha listagem gratuita foi aprovada, porem o search console fala que o site não foi aprovado, eu não sei em quem eu acredito.

Vila Cora: CNPJ 45283001/0001-29
Brazil
3 months using the app
March 26, 2019

Terrible app, product feeds showing errors even though all relevant fields are filled in correct. No support that I can find & support pages just have going round in circles.

Twelve Silver Trees Jewellery
United Kingdom
7 months using the app
Google LLC replied May 1, 2019

Hey, there. Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! I've also reached out to you via email to discuss your experience. I hope to hear back from you! - Jason, Shopify Support

April 24, 2018

This app was working perfectly and flawlessly. Now any new item that's added to my inventory is not updating. I have custom items with no GTIN and it's still asking for it! It's denied all newly added products adding to google shopping. Not good. Please fix.

Fortrove3
United States
7 months using the app
April 8, 2019

It's not working with currencies and Google Shopping banned my account after installing this app with Shopify. Quite ironic!

FABRICARE
Türkiye
7 months using the app
Google LLC replied June 3, 2019

Thank you for sharing this feedback with us! Our team works hard to improve our apps' functionality and workflow, so I'd like to look into this further with you. I’ve reached out to you via email, and I hope to hear from you soon! - Lauren, Shopify Support

October 28, 2018

Stupidly I deleted the old version of Google Shopping -- which WAS WORKING -- and installed this new version.

This new version connects to my Google account, but then thinks that it doesn't have authorization (which it does) so it doesn't allow the account to be configured -- even though it's pulled the info.

Google Shopping / Shopify -- please fix your apps so they are working. It's holiday shopping season. It's bad time of year to mess up a shopping application that was working.

Tilonia®
United States
7 months using the app
Edited November 14, 2018

This app is from Shopify! I don't understand why they make such app that is not working ??
useless App!

Carfin
United States
7 months using the app