Reviews (9,246)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting online visibility and sales through effective Google advertising. They praise its easy setup, user-friendly interface, and seamless Shopify integration. The tools for managing Google ads and resolving product feed issues are particularly noted. Customer service is also commended for being responsive and helpful, although some merchants report occasional support and technical challenges.
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I am coming from using Magento for many years and I have never needed YouTube to get Google Analytics working.
However, here on Shopify with this app it is impossible to set up Google Analytics without YouTube.
Anyway, I have created my "Brand Account (limited to YouTube)" as they call it now (see the note at the top of https://support.google.com/accounts/answer/7001996), but during the integration when it is time to choose the brand account and selecting the one I did create for the business, it errors with:
`Whoops! You're using an account that can't go here.
Reference code: es=ABAdc_iIhvK2ZAUWDqjIpeVqHbBtzFtg77o3S-SuSVaYbkqCFX2hkzoGnFRJpqWCRvGTmmexXpLjulqXJ1j1Z_ya7eArOENnYaIVsIECGEnUVdgDwqSXm5TKY-4vgJHAU5Quh6H2l9lK`
The reference code is alway random and the error itself is not immediately helpful at all.
I have spoken to the Shopify support people but they only suggest to check with Google. Google on the other hand it is impossible to contact as they always refer you to the community and can raise a question with the public.
I just needed Google Analytics set up...
Hi! Thanks for your feedback. You should not need to set up a YouTube Account if all you want to do is use Google Analytics. When you download the app, you can set up Google Analytics 4 during the onboarding and skip the additional programs. You won't need a YouTube Brand Account if you already have a Google Analytics account.
Send us a message so we can assist you further! In the App, you can click "Get Support" located on the upper right of each page in our app, or visit https://support.google.com/merchants/contact/shopify_3p_support_app and mention this review so we can help!
Used this plugin to connect to google ads as well as GA4 but, but the ADS conversion data is not captured at all!
Thank you for leaving a review. While we are happy you were able to connect we are sorry to hear that Ads conversion tracking is not working as you expected. We have a support team standing by to assist. Can you please reach out to them here so we can better assist you: https://support.google.com/merchants/contact/shopify_3p_support_app
There is no option for Croatia country. Why is that?
Hi, I'm sorry you were not happy with the app missing Croatia as a selection. Unfortunately the app only supports countries that Google Merchant Center supports ads for, and Croatia has not been enabled there.
Long story short lot's of effort 1 day wasted for nothing at least for my store.
Here the full story :
First i got this error code when i put my gmail account with all my youtube channel
es=ABAdc_jPqaIoB5ZoVWRq8lnAvtbcGu67wHGVUbxIrMTF9AaW6lCPgUnSB8CEWY1BjlU-Ie4vnwkMYvXdaoPAacl0_i-uQidE4bch-8uNO2eHFibjsgl2AjHtnSWKz1Cae0_WLsviT8ff
No clear message to tell you what the error really is.
I used my gmail account with no youtube channel and it's worked,
after that i had to found a way to transfer my brand youtube channel and i found it it's not easy and there is an error when you input email where it's said undefined instead of showing your email.
Just to have a message that said i cannot link my youtube channel with with this app and have access to youtube shopping because i need it to have 1000 subscription & monetisation.
Pointless then for a new youtube channel .
back to the app to add google merchant , i had a issue with the policy as i made separate page for it on my shopify, figured out that you have to fill every input field in policy section in my shopify to make it work,
You have to check that you have contact field manualy and you can proceed.
But you need to make a google merchant account first, and dont do anything on it because it not really synced, i transfered my domain on the same email adress between the app and the google merchant to figure out that.
After a while it's will import all your product to say , that none of them are approved and you dont know why .
Long story short it's was a huge waste of time, all that for nothing, maybe the only good part is i installed googe Analytics v4.
Hello and thank you for taking the time to leave a review and feedback. We will pass along the details of this to our product team. We apologize for any frustrations you may have encountered but hope that we can help you resolve any open issues you are having with your Shopify and Google integration. When looking at your account, it appears you are having a "Missing Shipping" error. You can read more about how to address that here: https://support.google.com/merchants/answer/14233096?hl=fr&ref_topic=14242889&sjid=16036828175771448512-NC
Additionally, we have our support team standing by and ready to assist you. They can be reached through this form: https://support.google.com/merchants/contact/shopify_3p_support_app
Thank you again for taking the time to leave a review.
Customer care is virtually non-existent, as they merely direct customers to read through policies, terms & conditions, and other documentation to resolve issues independently. Responses are often vague, lacking specific reasons for account suspensions.
Hello and thanks for taking the time to leave a review. We are sorry to hear that you have been frustrated with your experience so far. We monitor this feedback closely and will be sure to share yours with our policy and support teams.
In most cases, merchants have the ability to request a re-review if they disagree with policy enforcement. You can find more about the policy and how to request a review here: https://support.google.com/merchants/answer/6150127
We hope this helps and thank you again for the valuable feedback.
I have 4 products on my shopify store, www.larslion.com and only 1 product is being review now, what about my other 3 products? I also have an other glitch 'Invalid store name' go to, you're rgoogle merchant center...
But I don't see anything with a wrong/invalid store name..
Pain to set this up...
Hello and thank you for leaving this feedback. For more information on product uploading and the initial review process, you can find details on our help center: https://support.google.com/merchants/answer/2948694
For the other "invalid store name" issue you raise, it would be best to contact our support team so we can help you resolve that if the issue persists. You can reach them at https://support.google.com/merchants/contact/shopify_3p_support_app
Again, we appreciate the feedback and will be sure to share it with the product and support teams.
Doesn't sync to Shopify at all and shows no store nor products. A true disappointment
Hello and thank you for taking the time to leave feedback on your experience with the Google & YouTube app. The integration is designed to easily sync your products from Shopify to Google. Updates you make within Shopify, assuming the offers are opted into Google & YouTube, should be reflected in Google. More details around setup and best practices can be found here: https://support.google.com/merchants/topic/13402337?hl=en&ref_topic=11270841
Additionally, please contact our support team if we can be of additional assistance: https://support.google.com/merchants/contact/shopify_3p_support_app
Removi da minha conta pois queria tirar todos os produtos do ar e NÃO REMOVE OS PRODUTOS DO GOOGLE SHOPPING/ GOOGLE MERCHANT CENTER, editei em massa os produtos todos para 10 reais como teste e foi tudo para o google shopping e merchant center, agora que removi, eles ainda estão lá por 10 reais e estamos recebendo clientes pedindo os produtos pelo preço errado
Hello and thank you for taking the time to leave a review. In order to delete the product follow these steps:
1. disconnect Google & YouTube app in Shopify
2. Then go to Merchant Center and delete those products manually.
By default Google retains products for 30 days before they expire. If you need products to be removed from Merchant Center immediately, you can delete them directly in Merchant Center after you disconnect the Google & YouTube app within Shopify
can not connect my youtube to my shopfiy store
Hi there and thank you for taking the time to share your experience on the Google & YouTube app. We are sorry to hear you are having difficulty connecting and configuring your store to work with Google. We have a support team standing by to help, please open a case with them here and they will promptly work with you to resolve the issue. https://support.google.com/merchants/contact/shopify_3p_support_app
Trop de bugs. Automatisation defectueuse à revoir. Un jour votre domaine est parqué, puis accepté apres de nombreuses demandes puis retirer à nouveau le lendemain...
Thank you for the feedback. We have a variety of resources available in our Help Center that should be able to assist you: https://support.google.com/merchants/topic/13402337
Of course, you're also welcome to reach out to our support team at anytime via this link: https://support.google.com/merchants/contact/shopify_3p_support_app