Google & YouTube , 7,817 reviews

Overall rating
4.5
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and smooth integration with Google Shopping and YouTube ads. They praise its automatic product updates, personalized recommendations, and quick search results. The app's insightful analytics are valued for optimizing strategies and boosting sales. Merchants also commend the responsive customer support and frequent updates.

October 20, 2020

I am using Google for my 5 businesses since 20 years, this app very helpful but there are errors, some of my products not approved because of price not match etc :) they most correct this errors otherwise is worthless if your products not in Google. I am using Google ad everything I am good customer pf Google.

ARDEN SHOPPING
United States
Almost 3 years using the app
Google LLC replied October 22, 2020

Hello,

Jordan here from Shopify Support. Thanks for taking the time to leave a review, it’s greatly appreciated. Having products disapproved by Google is disheartening, I understand how challenging this can be.

I can certainly help out with this! I will send you an email to open the lines of communication and we can take a closer look at your account and work together on resolving the product errors.

Jordan | Shopify

Edited November 7, 2019

This app helps me in marketing the easy way. I did not have to know a lot technically to use this app.

meraqi
India
Almost 3 years using the app
July 19, 2022

The app works OK and generally functions as expected but it has its challenges when managing a large library of products. For example, if a product has a UPC, you need to select the Google Channel, then Manage Availability, then toggle each product to false (every product!). Once a barcode is entered into the field, it should automatically be assumed that the product is not custom. It's also very time-consuming to scroll all the way through large libraries to get to products further down the list loading small groups of products at a time just to enter data or toggle the Custom Product field to false. Having the ability to filter by a brand or product would be ideal. Google Metafields disappear often too, causing delays and challenges when updating a large number of products. These issues would ultimately be solved by provided the True/False custom product drop down on the product page, instead of a checkbox to indicate "custom" or leaves the field blank instead of false.

Rise
Canada
Almost 3 years using the app
Google LLC replied July 26, 2022

Hi there,

Vance here from Shopify. Thank you taking the time to leave feedback for the Google channel app. I've sent you an email to connect and offer further support to work through any issues you're facing.

Vance | Shopify

May 8, 2022

Hi, I need help, the GTIN of my thousands of products are not recognized, and consequently since a few days, no products can be active on google shopping, could someone please help me urgently, I will then update the review. Best regards

Patissland
France
Almost 3 years using the app
Google LLC replied May 10, 2022

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the GTINs not being recognized on your products. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address these concerns.

Jason | Shopify

August 10, 2020

Still trying to figure it out... It's a bit confusing but it's slowly coming together. I do like that it was relatively easy to connect shopify to the google merchant account.

OurFabricStore
United States
Over 2 years using the app
Google LLC replied September 1, 2020

Hey there,

Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team.

Claire l Shopify

September 11, 2020

It has been easy to set up so far. I am still not sure about some of the categories and having some of my items not listed. And this is the only reason for the 3-star rating. It would be nice if there were instructions that assisted with corrected the errors better.

The Perfect Lemonade
United States
Over 2 years using the app
Google LLC replied September 15, 2020

Hey there,

Chelsea here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Sorry to hear of the struggles you were facing with getting set up. I'm going to follow up with you in an email to open up the lines of communication here so I can see if I can help you any further with getting the app set up and working for your store.

Chelsea l Shopify

April 22, 2023

The app looks a bit different from the screenshots included in its app store page. I wanted to access the product list (this is shown in the first screenshot of the app), but there seems no way to open the same product list page.

EMIER
Australia
Over 2 years using the app
Google LLC replied April 25, 2023

Hi there,

Brett here from Shopify support, thank you for taking the time to install and use the Google channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication.

Brett | Shopify Support Specialist

Edited January 19, 2019

Biggest gripe is that you can not exclude variants from the feed. Other than that I guess it is ok, but nothing special.

Southern Drinking Club
United States
Over 2 years using the app
August 12, 2019

I have been using this app since Oct 2018 with some success to around Apr 2019 when I increased my ad spend to $10 per day and my sales basically dried up. I reduced back to 5$ per day and got a few sales but not the success I had earlier and now this app has not generated a sale in over a week!! Am I missing something ....Have there been a change update to this app? I like the simplicity of this app and will be so disappointed to have to find another app.

Shoppinn Paradize
Canada
Over 2 years using the app
October 30, 2020

Doesn't support multiple shipping zones and cannot expose shipping_label tag to the feed. For those who are struggling with that: don't go metafields way, this can be solved in Merchant Center itself by setting up rules for your feed! Otherwise does what it has to do.

phonecases.green
Netherlands
Over 2 years using the app
Google LLC replied November 2, 2020

Hey there!

Amy here from Shopify. I just wanted to take minute to thank you for leaving us a review. It truly is what helps us improve. Im going to send you an email to open up the lines of communication here so I can make sure to get all of your thoughts off to my developers.

Amy l Shopify