Reviews (8,082)

Overall rating
4.5
Counts per rating level
  • 70% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration and user-friendly setup, noting its value in boosting sales and expanding audience reach. They commend its consolidation of Google-related products, automatic product updates, and insightful tracking capabilities. The direct store embedding in YouTube is seen as a beneficial feature. Merchants report increased sales traffic after a month of use and recommend the app for its problem-solving abilities. Constant updates and improvements are also appreciated, reflecting a commitment to an excellent user experience.

Edited June 13, 2023

Update an Programm-Entwickler als Antwort:

Es ist kein Fehler der Google-Richtlinien. Ich habe jetzt eine andere App genommen und siehe da, es ging gleich, ohne Problem Meldungen. Es ist einfach nur die Schuld anderen zu zuschieben, anstatt die Fehler bei sich selber zu suchen!

Warnung diese App nicht installieren! Ist extrem gefährlich fürs Geschäft. Überträgt die Daten falsch und teilweise doppelt. Es werden mehr Produkte zum Merchant Center transferiert und teilweise doppelt, dadurch stoppt Google alles und sperrt die ADS sowie das ganze Google Merchant Center. Nicht installieren. Es ist hoch gefährlich. Auch das Trennen mit dem Merchant Center schafft keine Abhilfe. Die Produkte bleiben dennoch drin und manuell löschen geht auch nicht!

Jordi-TEC
Switzerland
4 months using the app
Google LLC replied June 13, 2023

Hello there, we are sorry to hear this has been a source of frustration for you. Google's policies are in place to protect merchants and consumers. If you would like to learn more about this particular policy and how you can request a re-review, please visit: https://support.google.com/merchants/answer/13447091?hl=en&ref_topic=13402337&sjid=15119101867569295281-NA

If you still need help on how to request a review or after you've requested a review, feel free to contact us: https://support.google.com/merchants/contact/shopify_3p_support_app

May 8, 2023

Ich bin nicht nur vom Google Kanal, sondern auch vor allem vom Merchant Center mehr als enttäuscht. Sie legen einem Steine in den Weg, wo es nur geht. Ich empfinde dieses "Misrepresenting" und "entspricht nicht den Richtlinien" inzwischen als reine Schikane. Ich habe den Support des Merchant Centers bereits mehr als einmal angeschrieben und darum gebeten, dass mir konkret mitgeteilt wird, wo die "Fehler" sein sollen. Habe darauf hingewiesen, dass ich natürlich daran interessiert bin, eventuelle "Fehler" zu korrigieren...habe dies auch auf Verdacht gemacht, da als Reaktion auf meine E-Mails immer nur eine Standard-Nachricht kam, sodass man merkte, dass garnicht auf meinen Inhalt eingegangen wurde.
Wie kann man Fehler korrigieren, wenn man nicht weiß, was angeblich falsch sein soll. Für mich sieht das eher aus, als ob das an den Haaren herbeigezogen wurde. Alle angeblichen "Produktfehler"von Google, die ich auf Gutdünken korrigiert habe (und per Screenshot festgehalten habe) und kurze Zeit verschwunden waren, sind inzwischen wieder und wieder aufgetaucht.....es werden fehlende Barcodes bemängelt, die alle vorhanden sind ...bei Tierfutter werden Altersgruppe, Gender etc. verlangt - was soll das?.
Das Merchant Center scheint sich nicht bewußt zu sein, dass es damit Existenzen ausbremst. Es ist enttäuschend, dass kleinere Unternehmen, die mit einem Online Shop durchstarten wollen, somit erst garkeine Chance haben, ihre Produkte auf den Markt zu bringen. Für mich ist das reine Willkür

Marmari-Shop
Germany
4 months using the app
June 5, 2023

Impossible de détecter l'evenment purchase avec l'integration GA4 malgré le suivi rigoureux et sans aucune erreur des instructions Google et Shopify. Le service Google me renvoie vers lassistance shopify et l'assistance Shopify me renvoie vers l'assistance Google. J'ai repéter la procédure maintes et maintes fois, j'ai recrée des comptes Google neuf pour recommencer de A à Z mais rien n'y fait : l'evenment purchase n'est pas détécté. C'est une honte qu'apres le suivi rigoureux de toutes les etapes cela ne fonctionne pas, cela fait maintenant 2 semaine que l'assistance Shopify et Google me fait tourner en bourique !! Vraiment une honte, quand on donne desinstruction de configuration on s'assure qu'elle fonctionne !!! Il me faut absolument une aide efficace !!!

Chictrasher®
France
4 months using the app
Google LLC replied June 6, 2023

Thank you for taking the time to leave a review. We apologize for any frustrations you encountered and will reach out privately to help resolve for you.

February 8, 2019

The app continuously stalls while updating my products. I uninstalled app and loaded the products manually through Google.

Bedroom etc
United States
4 months using the app
Google LLC replied June 6, 2019

Thanks for sharing your feedback! We work hard to improve our app functionality, so we’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support

March 7, 2019

Pointless as doesn't work for the UK. Google is everywhere and should cater to everywhere! from https://www.trucklumi.eu

Trucklumi.eu
United Kingdom
4 months using the app
Google LLC replied March 31, 2019

Hello! The Google Shopping app is actually available for our merchants in the UK. I've followed up with you via email to make sure that we can get your questions/concerns addressed! Hope to hear back from you soon. -Emma, Shopify Support

October 11, 2018

Do not use this app. IT shows up first because its a Shopify made app. The reviews are true. It is buggy and does not work properly. There are others out there that dont charge much that will be reliable. We lost a month worth of google shopping sales (did not realize was not working until pulling monthly report) due to this app not syncing and disabling our shopping campaigns by default. Save yourself the trouble and pay a few bucks for a working app. Even Shopify support admitted it has issues and recommended another app. You have been warned....

Zen Hanger
United States
4 months using the app
October 3, 2018

This is the worst app that Shopify could possibly have come up with for Google Shopping. The old one was infinitely better, because it actually had significantly positive value whereas this app has strongly negative value.

You have no access to your own Google Shopping account which Shopify creates when you install this app. Shopify completely co-opts the ability to have and use your own Google Shopping account. If you have a Google Ads Client Center account, it actually WON'T WORK AT ALL. It will link to your MCC account instead of the client account, which means that product data doesn't make it to the client account. No product data = no ads. There is nothing you can do about this, because using this app means that Shopify is using their own Google Shopping account which you cannot access or modify in any way.

Even if I could get it to work, I wouldn't dare use the limited functionality that it has to create campaigns. If you value your marketing dollars you wouldn't either. It allows virtually no control over your campaign (for instance, negative keywords, which are absolutely critical to product ad campaigns, cannot be added). Essentially all you can do is set a budget. It should be horrifying to anyone who knows anything about search ads. How anyone at Shopify thought this would be okay is beyond me.

Security is also a concern. This app requires managerial access to your Google Ads campaign to operate.

The discontinuation of the old app in Shopify and the creation of this new Google Shopping app was one of the least customer-friendly decisions that Shopify has ever made (along with reducing the number of users that each plan could have, which was an obvious money grab). My disappointment with this application is beyond words.

LabBalances.net
United States
4 months using the app
January 15, 2023

Google makes it sound like that is so easy. I have been going around and around with this Google Merchant, Ads, Campaigns, and other requirements. Something is always wrong and no customer support. Google just wants you to pay more and more. Very unhappy.

Life Choice Coffee
United States
4 months using the app
Google LLC replied January 18, 2023

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify

November 13, 2022

Not working at all, after following all the instructions and guides still got incorrect errors showing up

ZoobaPets
Egypt
4 months using the app
Google LLC replied November 16, 2022

Hi there,

Mario here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the issues you are facing with the Google Channel. Although Google is responsible for all account suspensions and product rejections, I'll be sending an email out to you shortly with information that can help.

Mario | Shopify

Edited June 28, 2021

No stars for you google. I am just tired of trying to get my acct unsuspended for misrepresentation. I have removed all content and products, double checked all my feeds and on and on and on......I feel this is quite possibly the worst offense you could do to a new aspiring business. This experience has been so unaspiring, While trying to protect consumers you have crushed the small business as well as cost much time and effort to no avail. Let me know if you ever get it right or Can just tell me the offending data or lack of.

Forrest Designs
United States
4 months using the app
Google LLC replied June 29, 2021

Hey there! Luke here from Shopify Support.
Thanks so much for taking the time to review the Google Shopping Channel. Your feedback is valuable and we are always looking for ways to improve. While we here at Shopify developed this app, we don't actively have any control over account suspension or product approvals. That said, we can often provide guidance to help you get things working and inline with Google's requirements. I am going to follow up via email so we can dig in a little deeper together and get this sorted as quickly as possible.

Luke | Shopify Support