Reviews (9,547)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration, ideal for e-commerce beginners. They value the straightforward setup and robust tools that enhance online visibility and business growth through effective advertising on Google platforms. The responsive customer service is also noted for its crucial support in addressing setup and operational issues, making it easier for merchants to reach their target audiences and improve business operations.

April 23, 2019

If you use your product variants for anything other than colors and sizes (i.e. special offers that you DON'T want published) you are out of luck. This app publishes all variants with no option to exclude. Shopify's advice - duplicate all your products and remove the variants! This is a huge mess for our inventory, customer service, accounting, etc. Forcing us to move to a new app without fixing ...

Trophy Skin
United States
12 days using the app
Google LLC replied May 29, 2019

Thanks for sharing this feedback on our Google Shopping app! Currently this is a limitation due to Google Shopping's data requirements and the design constraints. Feedback ...

January 9, 2020

I dont have one yet but im trying to get to know it its my first time using it so i hop i get to use it well the only thing most the time its getting suspended when i try it

LionsBigMarket
United States
19 days using the app
Google LLC replied January 13, 2020

Hi there, my name is John and I'm a member of Shopify's support team!

I'm so glad to hear that you are trying out the Google Shopping app, I can see that you are experiencing ...

December 11, 2023

Difficult to get all products labeled with a Barcode when dropshipping. Some products are not updated properly from designer/seller. And when you searching the product to retrieve said barcode can be impossible to find. I have still yet to identify what constitutes as the item barcode.

Fru Gal Boutique
United States
19 days using the app
Google LLC replied December 13, 2023

Hello and thanks for taking the time to leave feedback! We wanted to share a few help center articles that should clarify on how to properly use barcodes/gtins.

Google ...

March 18, 2021

Easy to install app and very informative. I was able to dig deep into google to enable a great start in building brand awareness through the various google services. I would highly recommend this easy use app to integrate your shopify business and the various google search and sales channels.
Tom
Tonbo Affect LLC

Tonbo Affect
United States
About 18 hours using the app
July 10, 2022

Google Ads does not detect the conversion tags that this app should inject on my website. As always, Shopify shits on the apps they do... I had a bad experience with Facebook sales channel made by Shopify in the past.

S3ART Store
Spain
12 days using the app
Google LLC replied July 12, 2022

Hi there,

Vance here from Shopify. Thank you for sharing your feedback regarding your experience with the Google channel. We want to make sure you get the support you need ...

March 29, 2021

Very nice and easy to use compared to facebook. Everything is selfexplained and if not, shopify itself has a video how to configure everything.

BabyLeichtGemacht
Germany
About 18 hours using the app
February 28, 2018

in google merchant center, my 3 products are ready, but in the shopify google shopping channel, still appear: pending

cannot understand

Protech Dental
United States
22 days using the app
November 22, 2022

We migrated from woocommerce to shopify, where even though woocommerce had its issues, google was working fine. Now 50% of our products are rejected. Everything is correct, but this app is somehow rejecting a ton...

RoseBaie Paris
France
12 days using the app
Google LLC replied November 23, 2022

Hi there,

Thanks for reaching out with your feedback. My name is Chris and I work for Shopify support. I can take a look at your store and help you determine the steps we can ...

December 13, 2020

It was very easy to set up and the Process went very fast - when you do add this app there is so much info, try to not panic and go through all of them one by one and you should be able to complete it within 10 minutes.

Cool Stitch Inc
United States
About 18 hours using the app
July 11, 2020

Doesn't work, at all. Products won't sync. Support team has no ETA of when it will be fixed (could be weeks or months).

Coppabana
Brazil
12 days using the app
Google LLC replied August 4, 2020

Hey there!

Amy here from Shopify, I'm sorry to hear of problem you were facing. It was an issue on our end that has since been resolved. I'll follow up with you via email to ...