Reviews (8,082)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration and user-friendly setup, noting its value in boosting sales and expanding audience reach. They commend its consolidation of Google-related products, automatic product updates, and insightful tracking capabilities. The direct store embedding in YouTube is seen as a beneficial feature. Merchants report increased sales traffic after a month of use and recommend the app for its problem-solving abilities. Constant updates and improvements are also appreciated, reflecting a commitment to an excellent user experience.
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My google ads account was suspended for the very vague reason of "misrepresentation" so I call google support and the lady I spoke with says that I met all requirements and that nothing was wrong so I ask if she can fix it because it's urgent and she said I have to submit a request for review that could take up to 7 days... during my biggest sale of the year... BLACK FRIDAY!!! I am so frustrated I might move all my stores from google shopping. I can't begin to express my disappointment... I will lose thousands over this.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the suspension you are getting. Although Google is best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there.
Adil | Shopify
WHile it is easy to use it does some bad things when creating the product feed.
This includes using the shopify intern product id as the product ID in the feed when google wants that number ot be the product SKU. When google sees this it will disqualify those products. This product is dangerous.
Thank you for your feedback! When product ID is sent to Google, it does not replace the product SKU. Product SKU would be the GTIN from the product when it is being synced to Google.
I’ve followed up with you via email in case you needed any further assistance on this. Hope to hear from you soon!
- Alex, Shopify Support
Something is terribly wrong with this misrepresentation issue. Advice from shopify google expert says you cannot sell on Google unless you have a physical location? If this is true how are all these other dropshippers using google ads. Since I have installed the app it has been suspended for misrepresentation and i have been on all the help forums. Big Big problem with alot of other users accounts too..
Hi there,
Thanks for leaving a review on the Google channel, my name is William and I'm with Shopify support. I see you have comments about the misrepresentation error that some merchants experience, since this is unique to your specific circumstances I'll reach out to you to discuss directly.
William | Marketplaces Support Specialist
Shopify
If you use 3rd party product feed this will brake it.
If you think it will simplify GA4 and google ads Tag it will not, if you using other app for your product feed. It will install and link GA4 but to install and link google ads tag YOU need to use there feed! there is no option in the app NOT to send feed, there is no option in merchant centre to choose your feed either. So once you disconnect on this app from merchant centre it will disconnect and delete google ads Tags as well.
SO if you use other app for you product feed and thinking about simplifying tags this will not work in fact this will override and brake your feed. Customer support will just paly ping pong among 'departments' and will close your case after about 2nd caned response.
Ogh and be careful with Performance Max campaigns will throttle your ads to click farms.
Edit: apparently this app stopped 'purchase' tracking after 1/Jul. so NO you can't even import conversions from GA4 to ads. And yes i'm being bounced around google departments again. At this point its just funny how bad things are. Before thinking about monetarization could you google folks just create APP that sorts tags out???!!! Its BASIC and most important first step to connect to you! And yet its in absolute shambles
Thank you for taking the time to leave a review and feedback. Just to clarify, GA4 tagging and free listings / ads conversion tracking are two separate tag mechanisms for setting up conversion tracking. You do not need to connect your Merchant Center account to the Google & YouTube app to set up your GA4 tagging or to track conversions through GA4.
If you’d like to track conversions through GA4, once you’ve connect your GA4 account / property to the Google & YouTube app, follow these steps [https://support.google.com/analytics/answer/10632359?hl=en] to import conversions to ads.
If you delete the Google & YouTube app, only tags set up through the app will be deleted and can be set up again if you reinstall / connect.
Should you need additional assistance, you can reach us at: https://support.google.com/merchants/contact/shopify_3p_support_app (Select Google Analytics for Issue Type)
My ad account has been suspended due to no GTIN, MPN, code and I have custom products. This is very frustrating. Google has given me instruction on editing the API feed to - but that does not seem possible.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with a Google account suspension. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and get you set up fully.
Robyn | Shopify
Our Google Merchant centre and Google ads account got suspended, as soon as we installed this.
Shopify experts should evaluate each app before launching. It's so disappointing.
Hey there,
Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you need in regards to the suspension you are getting. Although Google is best to direct you with this, I'll be sending an email out to you shortly to explain some details that could help. I look forward to communicating with you there.
Adil | Shopify
The app has 4 major problems:
1) Sometimes it does not synchronize well the attributes with merchant center (for example GTIN or EAN) with a large decrease in performance in the display of free product sheets on Google
2) It is not possible, for products that do not have an EAN or GTIN code, to assign the MPN code or the product SKU through the additional rules of Merchant Center
3) It is not possible to manage list prices and discounted prices
4) It is not possible to manage any Metafields to be assigned to products through the Merchant Center rules Update 31/12/2021
No one from support emailed me
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with the Google Channel. I'm going to follow up with you in an email to discuss this further.
Adil | Shopify
We use Google because we have to but let's be honest it kind of sucks! You're constantly taking my products out of circulation I see a million stores with no personal information on them whatever I have on my front page and the footer on my contact information and they keep telling me that I need to add my full address and phone number I'm a small business so I don't have the full address because I don't want people knocking on my front door. That's always been an option and Google continually doesn't show my product and take them off their free shopping feed the app is horrific and the Google process is grueling! And Shopify gets no traffic whatsoever
Hi JS Athletica,
Thanks for taking the time to leave a review, we're sorry that you've had a bad experience thus far but would be happy to reach out and discuss your feedback regarding the app. Please look out for my upcoming email and I'll discuss account specific details with you.
William | Marketplaces Support Specialist
Shopify
Unable to modify or cancel my add!!!! So the bill keeps adding up!! Grrr Am so upset I want to delete my shopping account!!
Hey there! Amy here from Shopify Support, thanks for taking the time to leave us a review.
You can pause your ad from the Google Shopping App, by clicking on "view campaign" and then "pause activity"
I will follow up with you via email with some screenshot so you can see exactly what you need to do and we can make sure we get this taken care of!
Amy - Shopify Support
Doesn't work with currencies that are not USD. Pathetic