Reviews (9,575)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration, ideal for e-commerce beginners. They value the straightforward setup and robust tools that enhance online visibility and business growth through effective advertising on Google platforms. The responsive customer service is also noted for its crucial support in addressing setup and operational issues, making it easier for merchants to reach their target audiences and improve business operations.

March 21, 2023

It's so disappointing that it's hard to believe it's a Google product.
I've tied in with my Google account, but the last step of adding a channel always fails with the message "can't connect youtube channel.
I tried many times in a few days and it still says the same thing.
I've seen people on reddit in the same situation and the problem has not been solved.
There is not even a reason.

WhereGifts
China
8 days using the app
Google LLC replied March 22, 2023

Hi WhereGifts,

Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can ...

May 22, 2020

App it total crap. Take forever to sync product to merchant. Waste of time. Not recommended ever to anyone

wolsainoze
Germany
8 days using the app
Google LLC replied May 25, 2020

Hi,

I'm Cíara from Shopify Support, thanks for leaving your email about the app.

Just so you're aware, for products to be accepted by Google Shopping, it can take 3 - 5 ...

May 9, 2024

Otimo aplicativo, simplifica e melhora demais as conexões

Arcazo
Brazil
22 minutes using the app
February 27, 2021

It was very easy to set up. It advised me of everything I needed to do. It also had videos that also showed you.

My Kitchen Details
United States
About 12 hours using the app
October 20, 2022

0 customer service. I've spent over 100 000$ in Google Ads this year and getting help, let alone getting a human's help, is simply just not an option for Google. Disgusting way to treat clients. Also, the switch to PMAX from Smart Shopping has crippled E-Com stores.

RetroLeague LTD
Canada
7 days using the app
Google LLC replied October 20, 2022

Hi there,

William here with Shopify support, I'm a human and would love to assist you with the Google channel today. We appreciate your review and pass on all information to ...

March 14, 2019

This app is garbage, don't waste your time. All products say pending forever. After a long time I've gotten the message: Due to a high volume of requests, it can take up to 10 business days for Google to approve a pending product. Any products with errors won’t appear in your ads. - This message has been there for weeks now. The app is completely broken.

Twisted Thorns
United States
7 days using the app
Google LLC replied April 12, 2019

Thank you for your review, we appreciate you taking the time to share it with us so that we can improve! I've also reached out to you via email to discuss your experience. I ...

January 13, 2023

I Installed the app to try and sync products to my YouTube channel--the products don't ever seems to be approved, there is nothing wrong with them, no support ticket is ever answered, and the products never sync to my YouTube channel--what is wrong with this--Did Shopify change something in Dec. of 2022??

XENOPOP
United States
7 days using the app
Google LLC replied January 18, 2023

Hi there,
Thank you for your review with the Google channel, my name is William and I'll be assisting you today. I see that you want to have your products sync with YouTube ...

April 21, 2022

Had nothing but problems since I changed my domain and now my Merchant account is suspended. Have tried asking for a review as my listings are the same across all my seller platforms, but Google just happen to have a problem with my Shopify account, and trying to speak to a human being is nigh on impossible. You just get the standard email reply which is NO HELP WHATSOEVER to someone who doesn't ...

Forbes Gallery & Gifts
United Kingdom
7 days using the app
Google LLC replied April 22, 2022

Hey there,

Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need ...

May 7, 2021

I have used this channel and it sync info correctly with google GSA.
I will recommend this to my peer group.

Catalyst wellness
India
7 days using the app
Edited January 14, 2020

Easy step by step guide on how to set up Google Shopping

I am very new to online business and marketing and I am thankful that Google can guide me through

Frontrow Online Store Philippines
Philippines
7 days using the app