Reviews (9,603)

Overall rating
4.6
Counts per rating level
  • 72% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value these apps for boosting their business visibility through Google's advertising tools. They appreciate the user-friendly interface, seamless Shopify integration, and reliable performance. The apps are noted for effectively managing large-scale product feeds and offering robust features. Merchants also commend the easy setup and comprehensive support, making these tools crucial for expanding online reach.

August 25, 2021

Don't use this app, it will get your Google Merchant account suspended due to "misrepresentation". Google support is utterly useless, if you try to talk to a human they'll tell you gems like "I suggest that you ensure that everything is in line with our policies." But it seems to be caused by errors from this feed, which there is no way to correct.

Pure Valhalla
United States
7 days using the app
Google LLC replied September 1, 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the clarification you ...

Edited November 18, 2019

Easy navigation, user friendly, seems simple enough, let's see if this is better than most other websites. Well hope for the best, if not I'll have to find other resources. For now pretty satisfied

Bunny Beauty & Cosmetics
United States
About 11 hours using the app
February 11, 2020

I used this app to help me navigate around the store and it was easy for me to check out. I had no issues with this app

MAMBA OUT 2-8-24
United States
11 days using the app
Google LLC replied February 12, 2020

Hi there, my name is Jonathan and I'm a member of Shopify's support team! I'm so glad to hear about your experience with the Google Shopping app. We really appreciate your ...

September 25, 2018

does not even connect to google account. Not able to find the old google app that worked so well!!!

Canadian Marine & Outdoor Equipment
Canada
7 days using the app
September 30, 2022

After about a week of trying I couldn’t get variants to display in google shopping, even after reading and watching videos about that feature and being on the phone with googles support.

Cosmic Accents
United States
7 days using the app
Google LLC replied October 1, 2022

Hi there!

Mario here with Shopify! Thank you for taking the time to share your experience with the Google Channel App and troubleshooting steps.

I completely understand ...

September 26, 2018

Terrible app. Functionality greatly reduced. Our sales dropped massively after downloading this app. Considering deleting the app and getting a third party app or even leaving shopify all together

London International Perfumes & Cosmetics
United Kingdom
7 days using the app
July 15, 2022

The main issue that we have is the GTIN missing issue, but apparently that's old news with the amount of reviews and the inability for the issue to be fixed. Either support doesn't have the authority to float this critical issue up, or there's a brick wall between Shopify and Google. Either way, not very reassuring. Through testing it has become pretty clear that either column for GTIN on the ...

powerbrakeexchange
United States
7 days using the app
Google LLC replied July 18, 2022

Hi there,

Cathal here from Shopify. Thanks for leaving a review, your feedback is very important to us. I am sorry that you are having issues with your GTINs. I am going to ...

Edited October 5, 2020

Bit confusing at start however as updates from Google starting coming through it seems its normalisin itself, I was worried my products were been rejected, but ended up with warnings only

Cool Gadgets and Clothing
Australia
7 days using the app
Edited June 15, 2018

I'm sorry Shopify.... I rarely ever write reviews here, but this app is astonishingly bad.

Update 6/14/18
The channel feeds your "shipping" rates to Google Merchant Center. It is supposed to feed the lowest rate to GMC, but it does not, it feeds the highest rate. In my case it is feeding Priority Mail Express. This means that shoppers on Google will think that all your products are super ...

Thisbluebird
United States
7 days using the app
June 24, 2020

I'm using Google to advertise and have yet to receive any online views, but in due time i will have a bigger advertising budget.

Luke's Luxury Store
South Africa
11 days using the app
Google LLC replied August 3, 2020

Hey there!

Amy here from Shopify, I just wanted to take a minute and thank you for leaving us a review. I would love to check out your shop and see how things are going now, ...